Teterboro Chrysler Jeep Dodge RAM

I purchased a new 2026 Jeep Cherokee from Teterboro Jeep Chrysler Dodge Ram, and unfortunately, my experience was disappointing. After initially walking away from the deal, Sales Manager Tyler contacted me and discussed specific terms over the phone. However, when I returned to the dealership, the offer had changed. This was frustrating and made the purchasing process much more stressful than expected. Shortly after purchasing the vehicle, my family experienced a serious issue when the Jeep failed to accelerate properly and became stuck in first gear at approximately 540 miles. This created a significant safety concern while driving and resulted in an unexpected service visit for a brand-new vehicle. I also want to note that after the purchase, my wife attempted to contact our salesperson, Zuly, regarding concerns about the vehicle. Unfortunately, our calls were not returned, leaving us feeling unsupported during an already difficult situation. I do appreciate the efforts of the service department staff. This is the second Jeep our family has owned, which makes this experience especially disappointing. I am simply sharing what happened to my family. I believe businesses should value and support loyal customers, especially when serious concerns arise shortly after the purchase of a new vehicle. I hope that our experience encourages improvements in communication, customer service, and follow-up care for future customers.

I purchased what I was initially told was a 2022, Certified Pre-Owned Jeep Cherokee Limited. I worked with Jack, a young Salesman who mentioned that his family owns the business.Jack told me that the person who paints the years on the CPO’s often makes mistakes when it comes to the year. My Jeep was a 2019, not a 2022 as advertised. I purchased the car. 3 weeks later the engine began leaking and I had to bring it in for service. They tried to charge me well over a $300. I refused. I paid nothing. Then in April I turned the air conditioner for the first time and it blew out hot air. Once again I called and left a message, but I was ignored. I finally asked to Spyro a woman named Jackie. I spoke with her for well over an hour bc my daughter’s name is Jacquelyn. She told me she had pu ked the car out for me herself. When I finally got through to service, Jackie answered the phone and pretended she did not know who I was. She refused to admit that she took part in selling me this lemon. Bottom line, think twice before purchasing a car from this establishment. Luckily I was able to turn the car in elsewhere and purchase a much better car from a much more reputable dealership. Beyond awful experience.

Kenneth Tejada was very professional and explained everything in detail. It was a pleasure dealing with Kenneth.

Lack of communication, does not return phone calls, 3 days and no courtesy call whatsoever, First question the ask is "did you purchase your vehicle here" no loaner vehicles available nor any rental services

Lack of communication, does not return phone calls, 3 days and no courtesy call whatsoever, First question the ask is "did you purchase your vehicle here" no loaner vehicles available nor any rental services

Mike got me in as soon as possible and took care of the issue which he knew was frustrating me.

as of any consumer one does have questions about the purchase a few days into driving the vehicle. I reached out and my questions were readily resolved.

Verry goodexperience as always. My regular salesman retired and I was introduced to Glen. I explained what i wanted and they had the exact vehicle in stock. Due to the late hour I made arrangements to pick the vehicle up the next day. Everyhing went smoothly and took delivery when promised. Hope to continue to do business at this dealership now with Glen as my salesman.

Verry goodexperience as always. My regular salesman retired and I was introduced to Glen. I explained what i wanted and they had the exact vehicle in stock. Due to the late hour I made arrangements to pick the vehicle up the next day. Everyhing went smoothly and took delivery when promised. Hope to continue to do business at this dealership now with Glen as my salesman.

Outstanding experience! Terteboro Chysler Jeep provided great service, transparent pricing, and an amazing deal on my new Grand Cherokee . The team / Carlos V was knowledgeable, friendly, and went above and beyond to ensure I drove away happy.