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Chrysler Dodge Jeep RAM of Paramus

(1,334 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
New (888) 910-3023 (888) 910-3023
Used (888) 432-9577 (888) 432-9577
Service (855) 918-6526 (855) 918-6526

Reviews

(1,334 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chrysler Dodge Jeep RAM of Paramus from DealerRater.

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Rough beginning ending with 5 stars

It started rough with the dealership, but the one thing (person) that actually had us stay was our salesperson, Sal. Not just a car salesman, but a truly great human. He was honest from the start and truly helpful! It was late on a Saturday and he stayed past closing with us and even helped with our two little ones. Sal didn’t get annoyed, didn’t rush us, fought for us, and truly cared. If you’re looking for a new/used car and want to end up happy, see. Sal. YOU WONT BE DISAPPOINTED

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

I wrote this review because I was begged to. I was told he would lose his job if he (Sal) got another bad review. I felt bad cause he has kids. But my God this dealership is terrible. If you want your credit ran without your authorization (which is illegal) go ahead and go there. If you want fraudulent practices, yup this is the dealership for you.

Great sales experience!

I hate buying cars, especially new cars. The entire staff, including my salesperson Mike H. , made the process quick and easy. It was the first time in my life that I walked away with a new car without feeling “hustled”.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great service!

Attention to customer needs. Fast service. Answered all questions. Matt Talmo was on the money!! They found the car I needed when it wasn’t even on the lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easy experience and Customer Friendly

Best experience I've ever had buying a car!! Mark was a delight to work with, i recommend anyone looking for a new or used car to go to paramus and ask for him. He was very personable and i truly felt he valued my business and worked with me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The worst dealership ever!

First of all they don't listen. Second of all, they are quick in their actions and speech of how they present their sale. In my opinion they're a rip off. If your not prepared you might walk out with a car when you initially wanted to look at cars. They told me 1 thing 1 day and the next day was being given the run around and a complete different story. They're manipulative, and very deceptive! Augie and Valentin don't go to them!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
3 people out of 3 found this review helpful.

Great experience

Kenneth listened to all of the features I wanted my Jeep to have and showed me exactly what I asked to see (Jeep Grand Cherokee Laredo). After showing me what I requested, he found a Limited Jeep that not only had all the options that I wanted but was by far a nicer option AND still in my budget. Kenneth was a pleasure to work with because he was very knowledgeable about the product and he was not pushy or aggressive in any way. This was the 7th car dealership my husband and I had been to and at the majority of the dealerships I felt like the salesman were trying to pressure us into making our decision sooner than we wanted to. This was not the case at all with Kenneth. I typically dislike the car buying process but Kenneth made this a very positive experience. I would recommend him to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent

Overall the service was excellent. Mr. Kenneth Cestero was very helpful and knowledgeable. I would definitely recommend him. By far the best service. Thank you Kenneth!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Easy and very customer friendly

My sales person Carlos Belaunde was the best no problems and very professional this was my first time at this dealership and it was a wonderful experience thanks Carlos !!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

AMAZING!!!

My dealer was amazing he was patient courteous and very very caring.. Ken was very attentive I seriously enjoyed his service to me I would definitely go back to him and refer customers to him he was awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great dealership, clean and friendly!

I had the pleasure of dealing with the good people at Chrysler Dodge Jeep of Paramus. From start to finish, the experience was delightful and unlike any other car shopping experience I had. I worked with Ehab Abdallatif and I could not have been happier. Ehab was the consummate professional and worked with me to find my dream car within my budget. There were no games and no gimmicks. He was straightforward and honest with me throughout the process. I then worked with Carlos to sign all the documents. Such nice people. I recommend working with Ehab, Carlos, and all the folks at Chrysler Dodge Jeep of Paramus highly. I will definitely be returning to them in the future. Thank you Ehab, Carlos and Chrysler Dodge Jeep of Paramus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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