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Chrysler Dodge Jeep RAM of Paramus

(1,334 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
New (888) 910-3023 (888) 910-3023
Used (888) 432-9577 (888) 432-9577
Service (855) 918-6526 (855) 918-6526

Reviews

(1,334 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chrysler Dodge Jeep RAM of Paramus from DealerRater.

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Just weird, weird vibes

Hands down, would have likely pulled the trigger despite being $500 over what I was willing to pay for a Jeep recently, but my instinct told me it just wasn't a good idea. Don't get me wrong, I still dream about this car, but I just couldn't shake the feeling enough to commit. From the beginning, the sales person was awkward and seemed overly stressed from our first interaction (towards the end of the conversation, he was putting his face in his hands and rubbing his head constantly). He kept saying "what is the problem here??" every time we'd come back from discussing the offer privately, he asked for my keys to my current car and they disappeared until I asked for them back when I decided I'd had enough bargaining for the day, I asked for a history report on the car and was denied to get one until the next day when he could "get it from his manager." Maybe had I worked with someone else, it would have been a completely different situation, but I wasn't willing to stick around any longer and don't think I have the energy to start back at square 1.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for reaching out to us, your concerns are taken very seriously. We know our customers’ time is valuable and we’ll take this as an area where we can improve moving forward.

Staff &GM Dean is disorganized and does not return calls

Long story short...I have been trying to buy my jeep compass for over two months now and with little success. I've spoken to Dean and to Warren and then tried emailing the General Manager Dean and did not even get a response from him. I received a letter stating that cap 1 approved me for a loan, but that the loan expired. Funny thing is the dealership never informed me that I was approved after several calls. Still waiting on info.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

New purchase

Bought my first Jeep here today after going to many dealers. Very understanding and professional staff. Gave me an amazing deal! I’m very satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome

Hassle free, great customer services and they work with you 100% . Mr. Mario Tellaria was very attentive and work to get me the best deal. I have already referred a coworker.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best experience in a dealership ever! And I've had many

Shawn and all of the people at Chrysler Dodge were outstanding. The smoothest trip to a car dealership ever! Can you believe were weren't there for hours? Shawn got us in and out we were thrilled with the service. I LOVE my new 2018 Jeep Wrangler and Shawn went over every inch of it in detail. He explained every feature, he had answers for every question we had. I'm just sorry I didn't find these guys years ago! I recommend them without hesitation :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Price match

This place was good to me. I loved that the representative Mr, Kenneth Campos sat down with me and asked what my budget was. It was one of the first few things he asked so he can figure out what he had in stock to work with. He then asked what I was looking to have in a Jeep Wrangler and from there we looked at options. It was amazing to see how he was working numbers with me. Overall I came out to be satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best sales man Sal Abdallatif, here's why..

So my experience was really great because of Sal Abdallatif. The second my wife and i walked in through the door Sal greeted us with a friendly smile and showed us exactly what we wanted and made us laugh the entire time we were there. Sal really wet the extra mile, not only did we come in close to closing time but he stayed and extra hour after he's shift ended to make sure that we had everything we needed. The reason why I would work with Sal again and refer people back to him is because he was never pushy in way he basically made the entire process fast & easy and really fun.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience everbody involved very helpful

My sales man Mohamed Abdallatif was very helpful in every way possible he did everything he could do to help and make my purchase of my ram 1500 happen and i thank him very much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Car buying experience

My daughter and son-in-law purchased a Jeep on Saturday and since I was in the market for a new car, encouraged me to visit this dealership and specifically ask for Sal. I’m glad I did. Sal was courteous, patient and spent as much time with me as needed, making my car buying experience a good one! Sal did not push or rush me into a car that I did not want. He took his time to understand what I was looking for and ensured I was happy and comfortable with my decision. If you are in the market for a new or used car (Jeep), and are in the area, go see Sal at Chrystal Dodge Jeep of Paramus. You won’t be disappointed.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great honest salesman

If you are looking for a honest salesman who is a hard worker to get you into the vehicle that you want then you need to visit this dealership and talk to Sal. Not only did Sal go above and beyond to make our car buying experience as worry free as possible he also brought a sence of honesty that is not seen very much in today’s world. Sal dedicated his time and attention to us from the minute we walked on the car lot. His refreshing honesty and willingness to do whatever he could to make the car buying experience as worry free as possible is what led us to recommend my father in-law to buy a vehicle from him the very next day. It’s hard to find a hardworking, honest salesman that embodies the integrity the Jeep Brand needs. If you are in the northern NJ or New York area go visit Sal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.