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Chrysler Dodge Jeep RAM of Paramus

(1,334 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
New (888) 910-3023 (888) 910-3023
Used (888) 432-9577 (888) 432-9577
Service (855) 918-6526 (855) 918-6526

Reviews

(1,334 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chrysler Dodge Jeep RAM of Paramus from DealerRater.

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Mr. Polanco helped us get into our brand new van.

We loved Mr. Osiris Polanco, the sales rep who helped us get into a beautiful 2018 Pacifica minivan. He was fast and friendly, and his team helped everything to go as smoothly as possible. We're very happy with our decision to go to Route 4. Thanks also to Victor and Carlos for assisting along the way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

Excellent service..I went to two Jeep dealers(which I did business with previously) before going here and didn't get the service that I received here. I just went in to look and ended up doing business . I will recommend them to my friends and hope to do business in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Experience at Paramus Jeep

Matthew Beyer was my salesman. He was very polite & knowledgeable explaining all the technology in my vehicle. It was a pleasure doing business with Matt.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Yesterday I Justed got mine Dodge RT and I love ...

I Have my Rt challenger yestesday from Dodge Parumus. They are best. Be shopping around and they got me a deal. John heinz the salesman help me out and got a good price in my RT.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Ken is the best!

Ken is so friendly and great to work with. Will refer everyone I know to him. Just leased a new car from him and he made it so quick and painless, gave us a great deal, and we love working with him. We love KEN!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Pleasant to talk with Him.

Not only is He very nice when it comes to routine work. When it comes to warranty work, he is still very nice, regarding the attitude of the person on the other end of the phone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Experience

I picked up my 2018 Jeep Grand Cherokee Limited last week. The purchase process was very easy, everything was explained to me perfectly. The dealer went through the vehicle showing me features I didn't even know it has. Would definitely recommend salesman Nick Berardi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great experience!

I recently purchased a beautiful Certified Pre-Owned 2014 Jeep Grand Cherokee Limited here at Chrysler Dodge Jeep Ram of Paramus. From the moment I walked in I was greeted by friendly employees and was offered assistance very quickly. John Heinz was my salesman and he did a great job in assisting me with my purchase from start to finish. I am a college student and was a bit nervous about the process of purchasing a vehicle from a dealership for the very first time. However, John’s great attitude, honesty, and willingness to help made the process a very smooth and enjoyable one. I had told him that I was looking for a Grand Cherokee in a certain price range with low mileage and he helped me pick out the perfect vehicle. After a bit of negotiating on price, John was able to help me get a great price on my vehicle of choice. In terms of financing, finance director Kareem Raposo was able to work around my budget as a college student and also played a big role in my vehicle purchase. I am extremely happy with my new vehicle and am proud to be a member of the Jeep family! Thanks again to John Heinz, Kareem Raposo and the employees at Chrysler Dodge Jeep Ram of Paramus for making my purchase process a great one!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Shady

The sales team is real shady. I wouldn't trust them to purchase my new car. Sales team are complete thiefs. If I could rate them zero stars I would. I'm still waiting for a phone call from bill last name unknown.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Worst dealership I've ever been to

Wanted to test drive the dodge 1500 srt10 called the day before and setup a test drive when I drove over 2 1/2 hours to get there the car was still sitting on the show room floor when I told him I wanted to test drive it he said it was a lot of money like that's an issue? Then he walked over talked to someone came back and said because it was the v10 I wasn't allowed so I asked him if people come in to test drive the new hellcat you wont let them he said no so people that wanna buy a new 90k car can't test drive it they have to buy it he then said write up a bill and you can test drive it why would you buy something u can't test drive I would never go here again sucks they lost the sale

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for sharing this review regarding your experience with us. I'd like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Dean Redmond | dredmond@rt4cars.com | General Sales Manager