Reviews
Ralph
Ralph in the Service Department has been helping me with my Jeep for years and he is fantastic! He represents what customer service should be! He listens and clearly explains any issues related to my vehicle. Any organization would be honored to have him as an employee!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey Kimberly! Thank you for this great review! Ralph is truly an exceptional employee and we appreciate him for always giving you a great experience! Thank you again and be sure to like us on Facebook to get all the good deals! Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
Poor customer service follow-up
Approximately 3 weeks ago I went to this dealership and met with a salesman Lawrence Vitulli to look at new wrangler JKU. We couldn't strike a deal that day but he insisted he would follow up. Approximately one week later after I had called on two occasions to speak with him I was sent a one line email saying "there was a potential jeep coming in". After replying, he never responded again. Here we are three weeks later and I receive a text message asking if I'm still interested. I explain to him I have an offer from Another Jeep dealership that I intend to sign on this week, but if he could match or better the offer I will go with them. It has been four hours since I sent him the other offer, and not a word.... xxxx poor performance Lawrence.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us your review. Our customers are our top priority and it’s disappointing to hear that we did not meet your expectations. We would appreciate the opportunity to hear more about this issue and work together to make amends. Please contact us at your earliest convenience. We look forward to hearing from you. Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Great Service, Friendly atmosphere
I was greeted at the door by name, and promptly directed to the representative that would be attending me for the day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thalia, we appreciate you for letting others know about your experience at Chrysler Jeep Dodge of Paramus. If you ever need anything in the future, please don't hesitate to let us know. Take care! Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
Great service, knowledgable and fair
Everyone is always so approachable, knowledgeable, clear about the services being provided and is honest about what is needed and offers a fair price and helps to find discounts when available.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Anthony. Our team is dedicated to provide approachable and knowledgeable service experience to each and every customer that enters our dealership. We are happy to hear that you were pleased with your visit. Please visit us if you have any concerns about your car. Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
Perfect purchase
Salesman Matt Beyer was amazing. Had the answers to every question we had and if not he was able to get an answer. The whole staff was friendly and put going. It was overall a great welcoming exlerience the Chrysler jeep dodge family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Scott, thank you for taking the time to give us this glowing review. We strive to answer every question and address every concern, and it's encouraging to know Matt was able to show you his dedication and personalized customer service. We look forward to working with you during your next service visit. Regards, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Visit to Chrysler for routine service
Service Advisor Ralph Russo was extremely professional. I felt confident that the service I was paying for was worth the money.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary, thank you for taking the time to share your experience at our service center. We are glad to hear you found us professional, especially with the help of your service advisor, Ralph. If there is any automotive need we can help with in the future, don't hesitate in contacting us. Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
Great service
The environment was friendly.. The sales associate Ralph was excellent! He made sure we were ok the entire time there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Marlon and thank you for noticing our friendly environment. We're glad to hear that Ralph took care of you! He is a great asset and we appreciate all he does. Thank you again and we look forward to working with you again in the future! Regards, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Great service! Excellent staff
Alex Vargas was extremely professional. He went over all the details of my servicing line-by-line. Very nice and pleasant demeanor.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Rahim and thank you for your kind words! Alex is a great asset and we appreciate him for giving you that comfort during your experience! We thank you again and we look forward to servicing you again in the future! Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
Unprofessional and Liars all around
I purchased a vehicle here in December, on the drive home I lost control of the vehicle. I brought it back and it has been problems and problems ever since. I should have known it was a lemon when the bank told me that the vin number on all my paper work was wrong, etc. etc. They even fabricated the service records to claim that I put over 3000 miles on the vehicle in one month so when Corporate tried to help me, they said they couldn't b/c I was over the mileage. They had the truck for over a month with out any updates then told me to pick it up. I refused to pick it up, so they decided to come to my house in the middle of the night and take back the loaner vehicle. I have been without any vehicle for over a month. Even after getting an attorney involved - - still no resolutions. The ONLY person that never lied to me or tried to scam me was the salesman Ryan - he was great.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I am sorry to hear you did not have a pleasant experience with Chrysler Dodge Jeep Ram of Paramus. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. I would greatly appreciate if you can contact me to help me understand the situation. Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Nice place
This time, I didn't wait a long time , wich is great ;service advicer was really good and polite, totally different this time
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Hermes and thanks for the great feedback! We're very happy that our team was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Regards, Chrysler Jeep Dodge of Paramus Team