Reviews
User Car Buyers Beware!
Make sure when purchasing a used car from this dealership to look at every detail of the car. This dealership will try to squeeze every penny out of you after you drive the car off the lot. In my experience over 5k dollars of repairs was needed in the first 5 months of owning the car. Between Suspension work (Bushings were all gone!) and melted wire harness fused to coil packs and oxygen sensors. At first visit to rectify suspension issues they 'recommended' the following: Transmission Fluid, Rear Differential, Power Steering, Brake Fluids to be replaced. They never service the used car prior to selling nor did they fully inspect the car. They are only interested in getting cars off the lot as quickly as possible.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. At our dealership, customer satisfaction is our top priority and it seems we missed that mark. We'd like the opportunity to speak with you. Please call us at (201) 426-4676.
WHAT A PLEASANT SURPRISE!!!!
AFTER 48 YRS OF LOYALTY TO TOYOTA, I DECIDED TO EXPLORE MY OPTIONS WITH DCH HONDA. I WAS INTRODUCED TO JOHN TAVAREZ. WHAT AN ABSOLUTE GEM! COURTEOUS, KNOWLEDGEABLE & PROFESSIONAL! I KNOW HE WILL MAKE HIMSELF AVAILABLE FOR WHATEVER I MAY NEED. AND I ANTICIPATE A LONG FUTURE WITH JOHN & DCH HONDA!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is a pleasure to hear that our staff provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.
First Time New Leaser!
Barrino helped me lease a new honda accord at the Paramus dealership! Dennis helped make the process very quick and easy! Would definitely recommend others!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is a pleasure to hear that our staff provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.
Got my first car here!
Got my first car here! We were completely lost when we came in, but Hamad was great. We came in thinking we wanted the Civic, but Hamad was great at guiding us through all of our options, and we ended up going with the Accord. Once we decided on the car, Hamad sat with me for hours going through all of the features of the car, and he didn’t leave until he was sure I had it down. He also followed up afterwards to make sure everything was running smoothly. Thanks for all the help!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!
Osvandy and Amelia who was in training were super helpful
Osvandy and Amelia who was in training were super helpful and made my experience smooth and seamless. I will definitely be recommending them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!
Alex was fantastic.
Alex was fantastic. He made my experience very pleasant and really helped me out with buying out my lease.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!
Dennis was excellent.
Dennis was excellent. He made my experience very pleasant. He was extremely patient and really took time to provide me with the best options. Most salespeople would take advantage of you, but I never felt that with him. He’s the best!!!! Thank you Dennis for everything. I sincerely appreciate it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dennis is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!
Another dealership sold a vehicle to me that I was
Another dealership sold a vehicle to me that I was dissatisfied with. Abel Fermin & Jerrod Hurley really stepped up professionally and and got me the vehicle of.my dreams! I was surprised that they went above and beyond the service I expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!
I was originally recommended this place by a friend.
I was originally recommended this place by a friend. They told me to check out Max and that he was super good with his product knowledge and the way he can direct a customer for their best experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Max is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!
Service Advisor Natasha Nedd is by far the absolute best!
Service Advisor Natasha Nedd is by far the absolute best!! She goes above and beyond and keeps you in the loop during your vehicle's service. She responds quickly to questions and appointments are always a breeze. Been going here for over 10 years, and she is 1 of the reasons. A+++ Service Advisor
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!
