Reviews
Great
Bob was excellent salesman would highly recommend! Very knowledgeable. Sales team and management were very accommodating. Can't wait the take My TRD off-road premium 4runner in the woods in VT!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your positive feedback! We truly appreciate you taking the time to let us know how we did and we look forward to many more. Enjoy your new ride!
Professionally done
No hard sell. Listened to what we wanted, rather than trying to sell something different. Answered questions as asked. Polite. Nice showroom. Good price. Good followup by sales and management.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your feedback! We truly appreciate you letting us know how we did. Enjoy your new ride!
Got a great car at a great price.
I got the car I wanted at a great price They did a great trade in of my previous car (sight unseen). No one pushed me into the sale.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words and feedback. We are so happy to hear of this positive experience with Joe and our team here! Enjoy your new vehicle to the fullest.
2017 RAV4
We went in "just looking" and getting the price for a trade-in and we came home 2 hrs. later with a new Toyota. We never felt pressured or lied to. Our salesperson, Nick Criscuolo, was honest, right up front and offered to work with us. He never gave us the pushy sales deal and asked what we wanted. We were very happy with the entire leasing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your positive feedback! We truly appreciate you taking the time to let us know how we did. Enjoy your new ride!
Dishonest and Rude Employees
This is the most dishonest business I have ever had the misfortune of dealing with. I was shopping around for a car and had a sales person quote me a detailed price in writing (approved by their manager). When I came in person they went back on their word and tried to add $2,000 to the agreed upon price. The management tried to deny the deal they originally made and when it was presented in writing said they didn't care. I would highly recommend you avoid this dealership.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Inna, we are very sorry to hear of this mishap at our dealership. Please know that this is not the norm for us and we pride ourselves on customer service. We are sorry to see this was not the case in this situation. If there is anything we can do to rectify this situation, please give us a call. We would be more than happy to speak with you and do what we can do resolve it. Sincerely, Jessica Shahin (732)-544-1000 ext. 3129. Thank you!
Amazing
Nick Criscuolo made the experience of purchasing a new Toyota enjoyable. We were considering buying a Honda but with Nick's expertise we were able to make the better choice of going with a Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your amazing review! We truly appreciate you taking the time to let us know how we did. Enjoy your new ride to the fullest!
"2017 Tacoma TRD Pro"
I am a Connecticut resident who had to travel to Eatontown, NJ to finally purchase a Toyota vehicle. I can only say that CT Toyota dealerships can learn a lot about customer service from Galaxy Toyota. After intense research I decided the Tacoma TRD Pro was the pick-up truck for me, my first, as well as the first ever Toyota I would purchase. The first dealership I visited was Stamford (CT) Toyota. I walked into the showroom and told the first salesperson I met that I wanted to purchase a 2017 Tacoma TRD Pro. The response I received was amazing. He actually laughed at me and told me if I ordered one today I be able to get one in 6 months. For real? I shouted back, so everyone in the showroom could hear, that this is exactly why I am 55 years old and have NEVER owned a Toyota!! No effort to search for the truck for me even though I was ready to purchase the vehicle that day. I have purchased many vehicles over the years and each and every time I ventured into a Toyota dealership in CT (Stamford, Westport, Milford) it has been a horrible experience. I went home and started my own search and located the '17 Tacoma TRD Pro at Galaxy Toyota. From my first phone call, to 5 days later when I picked up my new Tacoma, my experience at Galaxy was stellar. The entire transaction was smooth, professional, and enjoyable. The salesperson I dealt with, Nicole Arango, was amazing. She gave me her cell # and answered all of my questions promptly. My experience on the day I picked up my truck went smoothly with no glitches or surprises. Finance Director Hyung Yoo was professional and friendly. No hard sales pitches. The TRD Pro is amazing. One of the best, if not THE best, vehicles I have ever owned. I would never hesitate to recommend Galaxy Toyota to anyone and If I decide to purchase another Toyota I will take the ride to Eatontown....well worth the trip!! By the way, I couldn't resist...on the way home back to CT, I swung by Stamford Toyota, pulled up in front of the showroom and beeped the horn!! I got the truck I wanted in 5 days from Galaxy Toyota!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this amazing review! We truly appreciate you taking the time to let us know how we did. It seems as though Hyung and our entire team made it a great experience for you. Thanks for taking the trip to come and see us! We look forward to seeing you again next time. Enjoy!
new rav4 hybrid
Good service from sales man Bob Springman. Bob kept in contact with me after my test drive back in the begining of the year and made sure i got what i wanted. The transaction was smooth and as quick as you could expect.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review! We're happy that Bob was able to assist you!
2017 4Runner LTD
Adam is a true professional. He has complete knowledge of all vehicles. He works hard to get you a great deal. He executes the sale seamlessly and gets you out the door in the car you wanted. Thats why I am seven time customer!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty and business! We are happy to read that Adam has been able to assist you with your new vehicle purchase! We wish you the best of luck with it!
Absolutely Amazing
Galaxy Toyota is the best dealership I have ever delt with. Adam Iorlano makes the buying experience easy with no stress. I wouldn't shop anywhere but Galaxy Toyota.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're glad that Adam was able to assist you!
