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Toyota World of Newton

(977 reviews)
Sales hours: 7:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 7:00am–9:00pm 7:00am–7:00pm
Tuesday 7:00am–9:00pm 7:00am–7:00pm
Wednesday 7:00am–9:00pm 7:00am–7:00pm
Thursday 7:00am–9:00pm 7:00am–7:00pm
Friday 7:00am–9:00pm 7:00am–7:00pm
Saturday 7:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award

Reviews

(977 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota World of Newton from DealerRater.

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Scheduled service for exhaust issues they honed right in

Scheduled service for exhaust issues they honed right in on the problem. Plus they recommended another overdue service. My Scion Xb has 109,000 miles and still runs great thanks to the pros at Toyota World of Newton. They’re all great service reception staff, service technicians, parts, sales, and management.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Frank, thank you for trusting our team with your Scion xB! We are so grateful for your business and we hope to see you back again at Toyota World of Newton. Have a great day!

Extremely accommodating, helpful & friendly dealership

Extremely accommodating, helpful & friendly dealership and service & parts department that seems to always be able to solve whatever problem quickly and efficiently, with a smile.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Don, thank you for sharing your positive feedback about our accommodating and efficient team! We are here to help with anything you may need in the future. Safe travels! -The Toyota World of Newton Team

I was in there to get an oil change and some a scheduled

I was in there to get an oil change and some a scheduled maintenance. My car was finished very quickly. Happy with the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We’re pleased to hear everything was handled efficiently, Eric! Thank you for choosing Toyota World of Newton and for sharing your experience. Safe travels!

I was in for my final free scheduled maintenance.

I was in for my final free scheduled maintenance. They were able to take my car exactly when they were scheduled to. My only issue was that my headlights were left on and if I didn't notice it while driving home (dashboard was unlit), my battery would have drained. Everything else was A+. Also, I was sent a status video of the service, but the audio was bad. Couldn't hear a word the serviceman was saying.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Richard, thank you for sharing your feedback! We apologize for the hiccups during your visit, but we’re glad everything else went well! We will address your feedback internally, and if there is anything we can do to assist you, please feel free to reach out. Safe travels! - The Toyota World of Newton Team

My first experience with Newton Toyota service department

My first experience with Newton Toyota service department was great! I came in for my 5,000 mile service and was greeted with a smile and pleasant atmosphere to wait. The wait was shorter than expected and everyone I interacted with was really nice and so professional. I highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Tinera, we are so happy to read such a great review about Toyota World of Newton! Thanks for the recommendation. We hope to see you again!

Robert was great.

Robert was great. He kept me informed and made sure that I knew the price of the repair, before i told him to proceed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Emelio, it's great to hear that Robert kept you informed every step of the way! Thanks for choosing Toyota World of Newton for your automotive needs!

From reception to technicians all great!

From reception to technicians all great! awesome service dept. They’re always are looking out for the customer. Been going to this dealership since the 70’s. No reason to stop now.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Frank, thank you for your continued trust and support over the years! We're grateful to have you as a loyal customer at Toyota World of Newton. We look forward to seeing you again! Safe travels ahead!

Toyota world always takes great care of my cars.

Toyota world always takes great care of my cars. They fix things right the first time. They are people that you can trust to work on your car. I will continue to do business with them always.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Scott, thank you for your years of business and your stellar review! We are pleased to have your trust at Toyota World of Newton. Take care!

Sales and service have been great.

Sales and service have been great. Bought three cars (new and certified pre owned) there in the last 6? Years and expect to buy the next one there. Fast turnaround in service and rare issue with pre owned corrected without angst. Very friendly staff and a pleasure to go there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your continued business and your confidence in our team! We love seeing great feedback from happy customers like you and we hope to welcome you back to Toyota World of Newton for years to come. Have a wonderful day!

This was the only dealership I went to where the sales

This was the only dealership I went to where the sales person acted professional towards me. Jazmin was able to answer all of my questions or get the answers i was looking for, there was no pressure to purchase day of and followups were polite and didn't come across as agressive or harassing. 10/5 stars, will put this dealership at the top of my list when we purchuse our next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us at Toyota World of Newton! We're delighted to hear that Jazmin provided professional and pressure-free service. We look forward to assisting you again when you're ready for your next vehicle purchase!