Open Road Cadillac

I purchased the vehicle on 03/21/26 from Open Road Cadillac of Morristown. At the time of purchase, the salesperson, Rodrigo, informed me and showed me documentation stating that the total financed cost of the vehicle, including taxes and all additional fees, would be $42,000. However, in May, I received a bank statement showing the total financed cost as approximately $49,000, including taxes and fees. This represents an unexpected increase of about $7,000 that was never disclosed or discussed during the purchase process. I clearly explained to Rodrigo the budget I had and specifically stated that I did not want the total cost to exceed $42,000. He assured me not to worry and confirmed both verbally and through the documentation shown to me that the final total would remain at $42,000. Since receiving the statement, I have made several attempts to contact Open Road Cadillac of Morristown to resolve this issue and correct these discrepancies. Unfortunately, my phone calls and messages have been ignored, and I have not received any response. I believe dealerships are obligated to clearly and honestly disclose all costs at the time of sale. Increasing the total amount after the purchase without proper disclosure is misleading and appears deceptive and fraudulent toward customers.

Michelle V is and always will be my Service Advisor!! Michelle displays the highest level of professionalism, respect and customer service I’ve ever dealt with in the dealership besides Chris lol. KEEP UP THE GREAT WORK Michelle!!!! XT5

They lost a customer this past Monday- service manager cocky “ I don’t have to do anything for you” , tried to push a an unacceptable loaner on me. I walked out. Minimal luxury brand customer service! Went elsewhere and wow! What a difference.

Alex in Sales is truly amazing. It seems as if the entire dealership is under new management and has a whole new crew from reading previous reviews. Everyone did a great job and were so friendly. I left knowing I got a good deal!

Excellent service, took care of everything I needed quickly and honestly, pleasant to do business with.

Pleasant staff. Waiting room dated. My vehicle-water spotted;dirty. Loaner-Interior dirty;required charging.

Quality, fast service. Chris and Victor make it easy and stress free. I wouldn't go anyplace else, Thanks guys

Brandon and the entire staff were very helpful. It was a pleasant experience. Brandon answered all our questions and gave us all our financial options. Would definitely refer them.

Horrible experience. Zero ethics, Zero morals. Would never recommend them to any family and/or friends. Save yourself and find another Cadillac Dealership. Management condones unethical behavior. It appears that the review from October 8th left reaffirms the behavior that I witnessed and experienced. Having purchased several new Cadillac vehicles from Gold Coast, I was appalled at the treatment from this dealership. We can only hope that the owner (Michael) knows the business practices that his staff participates in. Read all of these reviews, they reassure horrible experience after horrible experience.

This is the first dealership I’ve encountered that openly demonstrated behavior I would characterize as ethically questionable or in my opinion criminal. I purchased a Cadillac XT5 for my wife, and prior to signing any paperwork, I specifically asked whether the vehicle came with two keys. I was informed that it did not, and I made it clear that having two keys was a requirement for the purchase. The dealership agreed to provide a second key, stating that since it was a Saturday afternoon, they would create the key when I returned to pick up the registration and license plates. Three weeks later, I contacted the dealership. They had the registration ready, but when I asked about the second key, the representative I spoke with was unsure and transferred me to the original salesperson. What I heard next was deeply troubling: I was advised to file a claim under the Cadillac Key Insurance Policy, falsely reporting the key as lost. Furthermore, I was told to wait three months before doing so to avoid raising suspicion. In fact, a Cadillac dealership was instructing a customer to commit insurance fraud. This appears to be a disturbing pattern: sell the insurance policy, withhold the second key, then encourage the customer to file a fraudulent claim—ultimately profiting from both the policy sale and the insurance reimbursement for a key they already possess. I think it may be a pattern given the detail of the instruction I received including a three-month delay with filing the claim to avoid suspicion. I was genuinely shocked that a dealership affiliated with Cadillac and General Motors would condone such practices. If this behavior is systemic, it raises serious concerns about oversight and accountability within the organization. As the saying goes, “A fish rots from the head.” If this conduct is normalized at the dealership level, one must question how far up the approval goes. I seriously doubt that GM/Cadillac would allow such behavior. I'm sure within the dealership agreements exists very specific contractual language to protect the Cadillac brand name. I don't think instructing customers to commit Criminal Insurance Fraud is one of the behaviors Cadillac would allow. I share this experience as a caution to others.