Reviews
Write a reviewGenuine People
I just purchased my sixth Escalade from them. Sincere and genuine people who are a pleasure to do business with. Thank you Larry and Paul for all of your help getting my daughter?s car. She loves it, especially the inside color, and the huge red bow was a very special touch that she will never forget. I will be sure to tell of my friends about your exceptional service. Best, Norm.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Felt Like A Hotel
This is a much different service department than a few months ago. When I arrived, they opened my door for me, offered me hot chocolate, and gave me a car to drive for the day. I felt like I was at a hotel checking in. Very nice feeling
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Very Satisfied!
Purchased a used SUV, very satisfied with every aspect of the car buying experience at Open Road, from the initial contact to the contract signing. Couldn't be more pleased.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good dealership
I recently purchased a 2012 Subaru Outback at Open Road Cadillac in Florham Park, NJ. My salesman James Murray was friendly, knowledgable, and helpful. I got a good deal on a great car. Everybody at the dealership made it a pleasant buying experience. I would recommend shopping here.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Car, Great Dealer!
I recently visited Open Road Cadillac as the lease on my 2011 CTS was coming to an end and I was interested in leasing another Cadillac. This was my first experience with Open Road and I must say they are quite an impressive organization. It was clear to see their focus is on the customer and meeting all of their needs. It was by far the most pleasant buying experience I have ever had. I had researched the specific vehicle I wanted before going to the dealership. They were more than accommodating in selling me the exact car I had my heart set on, including the special detailing I was looking for. I felt my salesman was very attentive my needs and concerns. We were able to negotiate the terms for the purchase of the vehicle to my great satisfaction. I purchased a 2014 CTS Coupe and the detailing turned out amazing. When I went in to pick up the car I found the staff to be just as focused on customer service as the day I purchased the vehicle and I have no doubt that quality of care will continue with the servicing of my new car. I can't image myself driving anything other than a Cadillac and my overall experience will undoubtedly keep me coming back to Open Road Cadillac. I would just like to say my Salesman Cristofor and the Business Manager George made my buying experience a pleasure. They were well informed and took amble time in answering all of my questions. My last thought is that with General Sales Manager Justin Patel at the helm and leading the dealership with his impeccable focus on customer service, which I experienced first hand, there is only great things ahead for Open Road Cadillac and I am happy to be one of their loyal customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Outstanding Customer Service
I recently visited Open Road Cadillac as the lease on my 2011 CTS was coming to an end and I was interested in leasing another Cadillac. This was my first experience with Open Road and I must say they are quite an impressive organization. It was clear to see their focus is on the customer and meeting all of their needs. It was by far the most pleasant buying experience I have ever had. I had researched the specific vehicle I wanted before going to the dealership. They were more than accommodating in selling me the exact car I had my heart set on, including the special detailing I was looking for. I felt my salesman was very attentive my needs and concerns. We were able to negotiate the terms for the purchase of the vehicle to my great satisfaction. I purchased a 2014 CTS Coupe and the detailing turned out amazing. When I went in to pick up the car I found the staff to be just as focused on customer service as the day I purchased the vehicle and I have no doubt that quality of care will continue with the servicing of my new car. I can't image myself driving anything other than a Cadillac and my overall experience will undoubtedly keep me coming back to Open Road Cadillac. I would just like to say my Salesman Cristofor and the Business Manager George made my buying experience a pleasure. They were well informed and took amble time in answering all of my questions. My last thought is that with General Sales Manager Justin Patel at the helm and leading the dealership with his impeccable focus on customer service, which I experienced first hand, there is only great things ahead for Open Road Cadillac and I am happy to be one of their loyal customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
