Hilltop Nissan

3.5 out of 5 3.5

Reviews

3.5 out of 5 3.5
218 lifetime reviews. Includes reviews of Hilltop Nissan from DealerRater.com

Read reviews that mention:

  • 5.0 out of 5
    January 11, 2021

    I recently purchased a vehicle from Hilltop Nissan. The dealership is a first class operation from top to bottom. The purchase was the easiest, most pleasant... purchase i have ever experienced. My salesman Pete Surdi was very knowledgeable and helpful. As were all the other employees. I highly recommend Hilltop Nissan to anyone looking to purchase a vehicle. Great product. Great service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 30, 2020

    I have not leased a car from Hilltop in a decade, however my visit Saturday was like a day at Yankee Stadium. Sales and management listened to my needs,... and my budget and I drove out in a brand new, shiny vehicle in slightly more than an hour. This is the best, most professional dealership in New Jersey.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • August 15, 2016

    This was our first Nissan. Marc was a great rep from Hilltop! If we need another one we will be back

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 25, 2020

    First time buyer at Hilltop. Pete Surdi was our salesman. He was fantastic.It was a great buying experience.Thnx Lou DeAngelo Be safe everyone

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 19, 2020

    I leased a 2017 Rogue back in September of 2017. The finance manager sold me an insurance policy to cover any end of lease charges related to excess use.... Upon expiration of the lease (September 2020) I made a claim for the excess use charge, but the insurance company would not honor it. The sales and business practices of the Hilltop Nissan team were clearly underhanded and unprofessional. I leased another car from them shortly before my lease expired. If I had known the true nature of their business practices, I would never have leased another car. I will never recommend purchasing or leasing a car from Hilltop Nissan. In addition, the related entity - Nissan Motor Acceptance Corporation - is almost unwilling to assist customers with any issues related to the financial issues related to Nissan vehicles.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 3, 2020

    I am not one to readily complain, to the contrary, I try to have a "benefit of the doubt" attitude. My 2004 Maxima has been at the dealership for diagnostics... and repair for approx. 3 weeks now. Periodically I have been in contact by a dealer representative, giving me updates, which always amount to "we're still trying to find out what's wrong". One day last week, I was told that it would be a matter of a few hours until my car would be ready. I never heard another word that entire day. I called one day, and was transferred to the service manager. I got a voicemail, left a message, and never received a return call. I was told that a loaner car is in order, to help out. As of yet, no word on that. I have spent more than 150.00 on Ubers, imposed on friends for rides, and missed being with my son on his birthday. I haven't been an annoying customer, by calling every day, as that would not serve to do anything except a "possible" rush job. The main reason I chose a Nissan dealership for repairs, is that I felt confident as to an amount of professionalism, genuine Nissan parts, etc. At the end of the day, I remain a "benefit of the doubt" individual, however, there is a limit.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 7, 2020

    I recently purchased a car from Hilltop and it was the best car buying experience I have ever had. From the moment I walked in the door, they made me feel... like I was at home. Peter was incredibly knowledgeable and put all my nerves at ease. Any employee I came in touch with were so pleasant. Billy, Sebastian, and Dean. They all made sure I was informed and understood every part of the process. I will always do business with Hilltop. The family vibe they present makes the entire car buying process easier and enjoyable!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 16, 2020

    I have been a long time customer. The last sales person I had retired, and I was given to Pete for my new lease.. He understood and fulfilled all of my... requests. It was a smooth transaction, we did everything over the phone. I told him I had limited time to pickup the vehicle, and he had everything ready when i got there. All I had to do is sign and drive.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 2, 2020

    I've leased a few vehicles from Hilltop Nissan, What a great experience and everyone is so helpful, smooth and easy process. Sebastian, Rocco, Dean and... Billy what a pleasure to work with them. I will never go anywhere else, wonderful service too!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Hilltop Nissan

    Thanks for the feedback we appreciate your feedback! Congratulations on your vehicle. :)

  • 1.0 out of 5
    May 29, 2020

    Promises not kept, in my experience.There were two made, not done. Made two phone calls and wrote two letters, another will be sent. No help received²

    1.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Doe, your feedback is very important to us! I did go over with my Service Manager and he wants to speak with you and see if we can resolve this iss...ue. Please email me at jduque@hilltopnissan.com for contact information. Thank you.

View More Reviews