Open Road BMW of Morristown

UNETHICAL UNETHICAL UNETHICAL !!! I can't even rate this dealership being that it would be below "0". They had sold a car that I had a deposit on the day before I was to pick it up and did not contact me ! Imagine, that they had taken deposits for the same car from 2 customers. BEWARE OF THE SHARKS AT OPEN ROAD BMW OF MORRISTOWN !!!

Employees are wonderful...helpful, informative, proactive, all around great experience I would expect from a luxury car dealership. Thank you!

Their sales department is a joke. Spent 2-hours there this morning and never even got a trade-in value on my car nor did I get a price on the car I was looking at. I was an easy sale for them - had every interest in buying the car today! P.S. I bought my current BMW from this dealership.

My convertible top stopped working, and I realy like to drive with the top down.(brrrrr its a litle could now ) I read all the reviews on this dealer, and I was nervice. Everyone was very nice and helpful and fixed the problem the next day. They even gave me a discount. I defenatly reccomend this dealer.

Upon arrival, I was greeted warmly by all employees that I encountered. Everyone at Morristown BMW has been great, from sales to service! No other dealerships are comparable! My car was serviced faster then they anticipated. All my questions were answered. The facility was in top condition. I am always a bit resistant to dealing with dealerships. I worry the cost will be excessive and they will push for somthing I don't really need. I came in first for a problem with my BMW 335xi making some noise I never heard before. Initially my service advisor Alan told me I was looking at about $800. A later phone call from Alan and I was surprised to hear that I needed new tires and a brake job also and it could cost about $4000 or more but he would work with me and try to cut some of the cost. It did wind up costing about 30% less.When I pick up my car, Alan came out to my car with me and make sure I have no other questions before I leave. My car has been running like new again. Thanks to Alan, I would tell everyone I know who has BMW to go to him for service because I know he will take care of them.

I have been at this location before and I am always greeted with great professional people. Alan and the entire service team are second to none. My lastest servicing was easy and quick.The whole experience was painless and stress free.This is the way it should be. It was so easy, I felt like it never happened to me when I go visit other dealers for service. Alan goes above and beyond and will always make sure that everything is going well. I cannot say how much I appreciate him being there for me and my car.

I am very fortunate to have had BMW Heather shepherd me through the process of buying my first BMW. I entered my email address on the BMW website and promptly emailed inviting me to come for a test drive.She gave me to Larry and he helped me to appreciate the BMW brand on a number of different levels and spent several hours allowing me to test drive several different models. I did not feel pressured to buy and all the employees I dealt with stayed a bit past business hours to accommodate my inquiries. I love my car and will get my next car there and I will tell all my friends and family about this dealer and make sure they all get BMW from them.

Hello Mr. Paul, I wanted to take the time to recognize Robert Redcross. We stopped in @ BMW of Morristown about 6 weeks ago. We were professionally greeted by Robert with his warm smile, and engaging personality. We spent about 2 hours with him going through the series, the options etc. I was turning in a BMW and definitely looking to hop back into another one. Lucky for me not only was I able to get the car I wanted, but working with Robert, I must say was a very pleasant, seamless exercise. Being the Director of HR for a major aerospace and defense company, and in times when it is hard to find dedicated employees, as well as employees of Robert's caliber who shine, and truly make you want to recognize their spirit, kindness, and his "no hassle"- approach. Additionally, I must say that Robert was extremely knowledgeable, and was able to answer every question we had about the car, options, financing, etc. Needless to say, I was very impressed with Robert, and truly appreciate his warmth and his exceptional customer service skills. I think it's safe to say it's rare to find the "whole package", and I felt the need to take a few minutes out of the day to let you know. Best Regards, Susan Florio

Service adviser gave me a 'ball park' verbal estimate, couple of thousands. I asked for a detailed written estimate, Would not provide. They wanted my signature on an open ended service order, in writing. Went to national headquarters and was told each dealer sets their own policy on this issue.

Have you ever heard that "When we have the deal then we can test drive the car!" Hey, how come I didn't test drive a car then just buy it? It doesn't make any senses! This how the sales person said in this dealership! It's just waste of your time!