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Toyota of Morristown

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (98 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (98 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Morristown from DealerRater.

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Great Service and Professional Courteous Staff

Everyone is professional, courteous and friendly. Service is prompt. The service rep explains what's going to be done before hand and reviews what was done once service is completed. Takes the time to answer my questions

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great

Great service, quick and even went the extra mile to inform me on what was wrong with my car. thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Leasing a new car

I have been doing business with Toyota of Morristown for over 12 years. I lease my car from them. I am not only satisfied with the quality of the car , but with the service and professionalism every time I have to renew my lease. Everyone is courteous and knowledgeable , I leave knowing I got the right service and did the right thing I want to specifically make note of Mr. Ken Baker who was my sales rep. He spent hours with me setting up my new lease .He explained everything he was doing , and never made me feel rushed. I also commend his work ethics. He explained every detail to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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All Went Well

In and out quickly at drop off. Loaner was perfect. Great that customer service called to ask to keep car longer for additional cleaning.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Overall great experience

Everyone I dealt with was pleasant and polite. Things moved along quickly and smoothly, including the shuttle service which I used for drop off and pick up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I've seen prettier buildings but the team is great

Ken was super helpful and kept me abreast of everything going on with the car I was buying - when it came in, how it drove, how cool it was - and the whole process was really quite quick and simple!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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good service, clean facility a little run down

My daughter with special needs came in for help and came home happy with her out come, not discouraged or feeling like she was treated "different". That means a lot to us both

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service,friendly and knowledgeable staff

Staff is always informative. You've helped me keep my Prius running for 221,400+ miles!!! And the shuttle service makes it very convenient to drop my car off and have a dependable ride to work and back to the dealership when the car is ready.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Top Notch Service

Prompt service, friendly, feel as if they know me and are expecting me--the valets, too! The best service--been going for ten years!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Routine service

Greeted at door, service rep was friendly and explained procedure, car was done faster than anticipated, rep went over findings

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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