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River View Ford

(349 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed

Reviews

(349 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of River View Ford from DealerRater.

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Exceptional effort to get us the best deal possible.

We were treated with great service and exceptional effort. The dealer looked across several states to find the vehicle we wanted. We have not experienced this level of service ever from a dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Amazing Dealership to do business with!

This was by far the best car buying experience my husband and I ever had. They made the process painless. This is my forever dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Gave me exactly what I asked for in a timely manner

I had limited time to buy a truck, and went to many different dealers with a specification list. Craig was the ONLY one that responded in a timely fashion, followed up, and went the extra mile to get the truck I needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new truck! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Great Experience

I was originally looking for a used low millage car for my son who just graduated high school. We utilized the Costco Car program and met Craig during that process. We visited several different dealerships from Mazda, Chevy, etc... Craig by far was the kindest and easiest to work with. We ended up moving to a brand new Ford Fusion and it was the best decision. The car is great and the experience was awesome for my son getting to go through for his first brand new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Outstanding Service Team

This service department is heads and tails above the rest. From phone call, to scheduling, drop off, managers communication and fantastic and friendly techs!! Wouldn’t Go Anywhere Else!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent experience

Very easy car buying experience, have dealt with Craig H for three vehicles now, very happy with the experience. Found what I wanted quickly, and no nonsense with the price discussion. Dealer handled the delivery flawlessly, did a good job explaining all the new tech, as I was replacing a 10 y.o. car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Visit

Took my vehicle in for a regular service visit. As always the staff at River View Ford was courteous and professional, we always feel welcome. Comfortable waiting area and a very accurate time estimate for completion of the service were appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Happy...

I was in need of a new car. So, I took a Leap Of Faith and a lot of praying. Went to Hennessy Riverview Ford and traded in my 2005 Mitsubishi Outlander and drive out with a Brand New 2018 Ford Escape with a low monthly payment and finance charge. And could not be any happier. Thank You Hennessy Riverview Ford for making my experience a wonderful one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2018 Explorer

I have purchased trucks from this dealership and have been impressed with the service and professionalism. The experience of purchasing the 2018 Explorer has continued to impress me and a very pleasant experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Quality of customer service

My parents, who are elderly, recently visited River View ford to check out a new Edge. While there, they met with John Hennesy who personally took care of them. My mom, who is very particular, asked for certain things on the vehicle. Not only were those needs met, They went above and beyond to make sure they were happy and getting exactly what they wanted. In a world where customer service is lacking, River view showed exactly what customer service should be. Its nice to know there are still car dealers out there that deal with people with integrity. John took care of my parents like they were his own and I really appreciated it. Thanks again River view!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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