Reviews
Got to be too expensive to have work done here
Service repair hourly rate is too expensive. Was charged too much for the recent alternator replacement.. Have been coming here for for many years and this the first time that I was not happy with the cost.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello Mr. Marshall, we regret to learn about your dissatisfaction regarding the cost issue you have with Ford and not us. Thank you for taking the time to leave us this review because we were able speak with you and offer a discount on some other needed repairs you need on your vehicle. We appreciate the opportunity to work with you and we would appreciate it, if you would please update your rating to reflect your satisfaction with Lilliston Ford. Looking forward to working with you again.
Always treated like a vip customer with their service and...
Always treated like a vip customer with their service and being courteous. Dennis Ackley makes sure I get what’s needed for my car to keep it right. He always does a great job for Ford and Lilliston.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bart, thank you for your review on Dennis and giving us a five star rating. We appreciate your business and congratulate you on your latest purchase. Thank you for choosing Lilliston Ford and we hope to see you again soon, for all of your vehicle needs.
Lilliston Ford- Vineland
Great customer service, efficient, easily accessible, and accommodating.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lilliston Review
Very pleased with the service each time I visit Lilliston Ford. My service manager, Dennis Ackley does an excellant job. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
markpoll49@aol.com
SERVICE WAS EFFICIENT AND DONE CORRECTLY THE FIRST TIME.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lilliston Ford Service Department
Excellent service department with very knowledgeable people. Dennis is always my "go to" guy at the counter, he always has the answers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fast and friendly service. Very convenient pulling my car...
Fast and friendly service. Very convenient pulling my car up to the automatic doors, Dennis was right there to assist me! Will definitely be back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello. Thank you for your great review and five star rating. We are glad that you enjoyed your service experience with Dennis. We looking forward to working with you again. Safe travels and take care.
Excellent customer service
Nice staff, comfortable waiting area, complimentary transportation available.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2020 F-250 Lilliston
Easy process, not pushy would recommend to friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Worst Buying Experience and Biggest Waste of Time
Why isn't ZERO stars an option?? I ordered a brand new 2020 F-250 recently. Waited 2 months for the truck to arrive. Never received a single update call or email from the rep I worked with (Bruce Hayes). I finally get a call on my work phone this past Friday and a message was left stating the truck came in. Unfortunately I was out of town on a business trip. I returned Bruce's call on Tuesday when I got back in the office and could not reach him. I spoke to a different rep, who just called me back to state that Bruce sold the truck THAT I SPEC'ED AND ORDERED to someone else. Not only did they display a complete and total lack of integrity in this situation, but what is even better is that my sales rep didn't even have the guts to tell me the news himself. Their excuse is that I never gave them a down payment, but the rep did not require one for me to order the truck, and we were working on a deal for a trade in over the last two months while waiting for the truck to arrive. Not only did they lose my personal business, but they also lost my company's business as well. What used to be a reputable place to buy a vehicle has unfortunately fallen downhill fast. AVOID THIS DEALERSHIP AND SALES REP AT ALL COSTS
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase