Reviews
Have been coming here for the past 20 years for my cars
Have been coming here for the past 20 years for my cars and service- Always professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your confidence in Toyota World of Lakewood! We're grateful for your longtime loyalty.
Just bought my car and had a great experience.
Just bought my car and had a great experience. The whole process was simple, quick, and stress-free. Deron was straightforward, helpful, and made everything easy from start to finish. Highly recommend working with him if you’re looking to buy a car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Luis, we're delighted to hear that Deron made your car-buying experience at Toyota World of Lakewood smooth and enjoyable. Thank you for recommending him and sharing your positive feedback! Enjoy the new ride!
My wife and I had a great experience leasing our Rav4
My wife and I had a great experience leasing our Rav4 with Justin. I would recommend my family to him & the dealership in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William, we're delighted to hear that Justin provided a great leasing experience for you and your wife at Toyota World of Lakewood. Thank you for recommending us to your family!
I was disappointed in the labor rate.
I was disappointed in the labor rate. I watched unbeknownst to the service tech working on my truck. The truck was idle sitting for 3/4 of the charged time rate. Oil was changed and drive shaft lubed. About 25 minutes maybe Spark plug changed labor charged was about 3 hours. Watched it being done on YouTube in about 20 minutes by a do it yourself guy. I used to do my old truck same model. It's about that. Move some hoses and brackets on driver side to reach them. Jack was great. Took 10% off. I'll go to Toyota Tom's River next time
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jeffrey, we appreciate your feedback and are sorry to hear about the concerns with labor rates at Toyota World of Lakewood. It's great that Jack was able to assist you with a discount, but we'll certainly take your comments into consideration for future improvements. Thank you for bringing this to our attention!
Brian was helpful and easy to work with.
Brian was helpful and easy to work with. He answered all my questions and helped me decide on the best new vehicle to fit my needs. Thank you for all your patience Brian. This is the second vehicle I’ve purchased from this dealership and would highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dolores, thank you for your continued trust in Toyota World of Lakewood! We're delighted to hear that Brian provided helpful and patient service. Enjoy your new vehicle!
Took my van to the dealer because I though it was a
Took my van to the dealer because I though it was a better way to keep my van Sienna updated, changed the tired and they changed it but did not put any air in the tires. Also a seat cup on the side passenger is missing . Like someone took it on purpose . That’s so unprofessional and big no go. Lynda is. Exceptional expert . No issues with her . The problem is the people who fix the car .
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Roy, I'm sorry to hear about the issues with your van's service. It's concerning that these details were overlooked and I appreciate you bringing this to our attention. We value Lynda's expertise as well, and I'd like to ensure we address any concerns promptly for you. Please feel free to reach out so we can make things right. Thank you, Frank Mercado - Service Manager - fmercado@lakewoodtoyota.com
Timeliness, courtesy and caring about my satisfaction.
Timeliness, courtesy and caring about my satisfaction. Did not like being charged though. Jack was A+
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us at Toyota World of Lakewood! We're glad to hear Jack provided excellent service, and we appreciate your feedback regarding the charges. If there's anything else we can do for you, please let us know!
Frank & Management Team, Your service dept.
Frank & Management Team, Your service dept. treated me with the up most respect. Linda is very professional and keeps me updated with any safety or mechanical issues I have with my vehicle. I'm so grateful and appreciate the services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Daisy, we're delighted to hear that Linda and the service team at Toyota World of Lakewood provided you with respectful and professional care. Your appreciation means a lot to us!
Always a great experience.
Always a great experience. Especially with Jack in service . Professional and honest . Work completed in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lenny, it's fantastic to hear that Jack and our service team at Toyota World of Lakewood provided you with a professional and timely experience. Thank you for sharing your feedback!
I have visited this dealership before and knew I would be
I have visited this dealership before and knew I would be very happy to have them service my car, I felt welcome and treated with respect, I was told in advance what was going on to be done and it was. I didn’t have to wait very long and was grateful because I had only called this morning to have my car serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Irma, we're delighted to hear that your experience at Toyota World of Lakewood was smooth and respectful. Our team is always here to ensure you're well-informed and taken care of promptly. Thank you for choosing us!