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Toyota World of Lakewood

(1,250 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed 7:30am–1:00pm
2017 state dealer award
View 7 awards
2017 state dealer award 2017 state dealer award 2015 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,250 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota World of Lakewood from DealerRater.

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James was very good and very helpful with us went out of

James was very good and very helpful with us went out of his way to put us in a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are honored to receive your support, Wayne. Thank you! - Toyota World of Lakewood Team

As always my contact Anthony thoroughly outlined the

As always my contact Anthony thoroughly outlined the service and explained the service requirements. I’m happy to say the work is excellent and I have recommended Toyota of Lakewood many times

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Maureen, we're delighted to know that Anthony provided you with excellent service at Toyota World of Lakewood. Thank you for your recommendations and positive feedback!

Always the best.

Always the best. Fast, efficient and courteous. I wouldn’t go anywhere else with my Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Chris, thank you for sharing! We appreciate your business here at Toyota World of Lakewood. Drive safely!

Bought my Tacoma from from Lakewood Toyota in 2022 and

Bought my Tacoma from from Lakewood Toyota in 2022 and been getting excellent service there since then

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dennis, we're glad to know you've been receiving excellent service at Toyota World of Lakewood. Thanks for the support and we look forward to assisting you with your Toyota Tacoma again in the future!

We have been dealing with Lakewood for many years now.

We have been dealing with Lakewood for many years now. Always considerate and knowledgeable We will continue to deal with them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Denise, we're so glad to know you've had consistently positive experiences with us at Toyota World of Lakewood. We appreciate your loyalty and look forward to our continued relationship!

Been going here for over 20 years even when I lived in

Been going here for over 20 years even when I lived in north Carolina. I would get my car serviced back in Lakewood when I came home. That's how much I trust Jack Murphy and Steve Hannah! Never steered me wrong and always treated me with respect and fairly. My Prius V is 12 years old and so far, they have taken great care of it. They show you what is wrong, options, loaner cars and have a serene waiting area. Highly recommend!!! This is my third car from Toyota and only bought last one in North Carolina because I killed the transaxail when I moved there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ashley, it's great to know that you've trusted our team at Toyota World of Lakewood for over 20 years! We appreciate your loyalty and are glad Jack and Steve have been able to provide excellent service. Enjoy the ride in your Prius V!

will tell you anything to make a sale

If you want to be overcharged thousands of dollars this is the dealership to go to. If you want to be screwed buying a car, this is the dealership to go to. If you want a good deal and fair pricing stay far away from this dealer !!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Like getting a root canal

Lots of bs. They don't have any cars to sell based on the chip shortage and still can't be straight with the customer. Nick is my least favorite.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Transmission issues

I talk to the service worker Anthony I called him Told him IM having transmission issues do they rebuild he stated yes have it towed here I’ll see what we can do with it come to find out they do not rebuild them they put a refurbished transmission which I told him I’m not gonna except the new transmission he knew this before I dropped it off they charge me money to tell me the transmission was no good I already knew the transmission is no good I got clock to computer I saw the fault codes that’s why I asked him if he replaces those parts and he said yes but they do not tell me another transmission for $5300 I told it either write it to a dealer that rebuild it for me safe to go to mount money my problem is they charge me $170 Can you tell me it needed a new transmission but it did not it got rebuilt but I should get my money back because I told them the transmission needed to be rebuilt

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Never buy another vehicle

I will never purchase another vehicle from LAKEWOOD TOYOTA . The worst sale staff. The pre-certified program / vehicles is a scam. The salesman is dishonest and didn't follow on issues after the sale was made .. i walked in the dealership to pickup my plates which took 4 months and the salesman made like he didn't know me, what a character. I WILL NOT SERVICE MY VECHICLE AT THIS DEALERSHIP...! THEY MADE A SALE BUT LOST A CUSTOMER . .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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