Reviews
The best Toyota sales and service
Lisa Ocasio as GM care for customers I am vouchering this with peesonal experience from 1998 onwards 25 years and most recently last week where our 2019 Rav4 was National campaign repairs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Narayan, Thank you for your business and this review. We're happy to hear Lisa and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
It was good.
It was good. I brought my car in around 1:30pm so it was delayed and I had to pick up my keys from the cashier
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Margaret, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
DCH Brunswick always exceeds my expectations.
DCH Brunswick always exceeds my expectations. It is great to visit for my services and get the best help possible! I have met with various staff there and all are absolutely amazing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
We didn't know we have mold issue in the cargo space of
We didn't know we have mold issue in the cargo space of our Sienna. The part that was needed wasn't available so they did remove the part and cleaned the area. We were informed the car was ready. Today, my wife found out the cargo space is still wet. This may lead into further issue when it was supposed to be addressed. Also, we were supposed to leave the car but the service center wasn't able to provide us with a service loaner. We're informed that they only have 7 service loaners and all of them were in use. This is very inconvenient for anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
Steve listened & took notes.
Steve listened & took notes. Tested the car. Reported the results. Friendly, professional, effective. I buy Toyotas because of the DCH Brunswick service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
They help with everything We need it.
They help with everything We need it. We came out of there with the car we loved
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
Very helpful with getting me out so that I could get to
Very helpful with getting me out so that I could get to work. I was only 1/2 hour late. I thought that it would be much more.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
Courteous, pleasant, knowledgeable Seeking to please me
Courteous, pleasant, knowledgeable Seeking to please me and listen to what I wanted Very accommodating
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at DCH Brunswick Toyota. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
When she called me about lowering my monthly car
When she called me about lowering my monthly car payment,I told her that I don't have any money for a down payment. If you're expecting money tell me now , and I want come. Oh no just bring UR driver license. So that's exactly what happened, they wanted me to pay $ 3000. I could have stayed home , in that bad weather. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
I am very satisfied with the whole experience with sales
I am very satisfied with the whole experience with sales and financial developments . Overall, the updated dealership. I am looking forward to future maintenance there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new vehicle and thank you for sharing about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com