Reviews
Great service, clean facilities
Everything was excellent. They treated me very well. They helped me a lot. Excellent service I would recommend it to everyone
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing DCH Brunswick Toyota! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
He went about & beyond to explain in the simplest
He went about & beyond to explain in the simplest sentence , so I can understand what he did
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing DCH Brunswick Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
He went above & beyond to explain in the simplest sentence , so I can understand what he did.
Comfortable waiting area
Easy scheduling and pleasant waiting area while car being serviced. I like the mechanics visual video review of recommended service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent review, Judy! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at DCH Brunswick Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
My daughter vehicle is well maintained,I must take the
My daughter vehicle is well maintained,I must take the time to thank all involved.I am so glad that she chose your dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lisa, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at DCH Brunswick Toyota. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
Only for oil change it took more than 2 hours.
Only for oil change it took more than 2 hours. I wish it didn’t take that long
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
It is a good service however I feel like this dealership
It is a good service however I feel like this dealership is lacking in other amenities compared to other dealerships. For example many dealerships that I go to have free food and coffee machines that work. This location dosnt have free food or snacks since you have to buy them from a vending machine. Also the coffee machine was been out of service for a while.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
Amir was very helpful and professional.
Amir was very helpful and professional. Car was as described . Overall grate experience , I would definitely come back gain
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Marcel, Here at DCH Brunswick Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Amir, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com
As always David is very professional and give the best
As always David is very professional and give the best information. will be back in the future
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! David and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota.
Still it is not a comprehensive service for any customer.
Still it is not a comprehensive service for any customer. Wheel alignment or any precautionary service should cover everything in comprehensive then only it becomes best service. Nothing should come out of customer pocket because car buying is not simple thing its a expensive when it comes to any wheels. Two years complementary means you are just give assurance to customer that everything dealer will take care. Still in fourth service paying around 170 USD then it is still not recommending to any people interms of selecting any dealer or manufacturer to buy. Overall service done in good way but lot of flaws.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Great experience!
Everyone is pleasant and friendly. Having the service tech send a video explaining his evaluation of my car, is helpful. My service associate, Kevin Scesney, is the best! There is nothing wrong with DCH Toyota. It’s some of the people in the waiting area that need some improvement!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Margaret, we are very happy to hear that Kevin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.