Reviews
Fast, efficient and quality service. I remained with your dealership even after you discontinued Buick because I am confident in your dealership carrying on the tradition that your brand name represents.
Fast, efficient and quality service. I remained with your dealership even after you discontinued Buick because I am confident in your dealership carrying on the tradition that your brand name represents.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I recently purchased my GMC Sierra EV entirely online. The salesperson was a bright spot — responsive, easy to work with, and he even sent a video walkthrough of the truck. Unfortunately, the rest of the experience is why I can't rate this higher or recommend the dealership. First, they tried to charge me for the delivery cost even though the situation was the result of a mistake on their end. Second, the truck arrived with a broken rear passenger interior door handle cable retainer that was never disclosed to me. GM declined to address it as a warranty issue and I am now on the hook for a $900 repair on a new truck. This is 100% a safety issue, if an emergency situation had arose the rear passenger would not be able to exit the truck.The truck also arrived with a missing exterior trim piece on the roof that also will not be replaced under warranty. On top of that, I was told the tires would be balanced and an alignment performed before delivery. When I took the truck to another dealer, they confirmed the tires were not balanced and the alignment was off — and I have the printout to prove it. Between the undisclosed damage, work that was promised but not actually done, and being pursued for a cost that wasn't my fault, I left without the trust I'd need to send anyone else your way. I do not recommend them.
I recently purchased my GMC Sierra EV entirely online. The salesperson was a bright spot — responsive, easy to work with, and he even sent a video walkthrough of the truck. Unfortunately, the rest of the experience is why I can't rate this higher or recommend the dealership. First, they tried to charge me for the delivery cost even though the situation was the result of a mistake on their end. Second, the truck arrived with a broken rear passenger interior door handle cable retainer that was never disclosed to me. GM declined to address it as a warranty issue and I am now on the hook for a $900 repair on a new truck. This is 100% a safety issue, if an emergency situation had arose the rear passenger would not be able to exit the truck.The truck also arrived with a missing exterior trim piece on the roof that also will not be replaced under warranty. On top of that, I was told the tires would be balanced and an alignment performed before delivery. When I took the truck to another dealer, they confirmed the tires were not balanced and the alignment was off — and I have the printout to prove it. Between the undisclosed damage, work that was promised but not actually done, and being pursued for a cost that wasn't my fault, I left without the trust I'd need to send anyone else your way. I do not recommend them.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
Excellent professional prompt and courteous service. Very welcoming feeling and family like atmosphere. I highly recommend
Excellent professional prompt and courteous service. Very welcoming feeling and family like atmosphere. I highly recommend
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent salesmanship and presentation of product. Patiently explained operating features and helped walk through of the control screen of the vehicle. Thanks to Phil, Todd, Alexis and the service team to make our purchase experience a real pleasant one.
Excellent salesmanship and presentation of product. Patiently explained operating features and helped walk through of the control screen of the vehicle. Thanks to Phil, Todd, Alexis and the service team to make our purchase experience a real pleasant one.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Been using Malouf ever since Laffin Chevrolet closed. Never had any issues. Great staff and very friendly,
Been using Malouf ever since Laffin Chevrolet closed. Never had any issues. Great staff and very friendly,
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Billy and his crew of mechanics get the job done on time always solving the problems and fixing it. You can count on Malouf GMC to get the.job done.
Billy and his crew of mechanics get the job done on time always solving the problems and fixing it. You can count on Malouf GMC to get the.job done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience. Traded my truck in and purchased a pre owned. My salesperson was Kyle he was a true professional went over everything start to finish with no headaches. I wood definitely recommend this place.
Great experience. Traded my truck in and purchased a pre owned. My salesperson was Kyle he was a true professional went over everything start to finish with no headaches. I wood definitely recommend this place.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The staff is always very professional and explains what was performed on my car. Very stratified with service on my car.
The staff is always very professional and explains what was performed on my car. Very stratified with service on my car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Malouf provided excellent service. The technician did the work quickly and accurately. All parts were available and the shop did not have to send out for supplies. Thanks
Malouf provided excellent service. The technician did the work quickly and accurately. All parts were available and the shop did not have to send out for supplies. Thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They treat me very good i have no complaints and If I buy another car that's where I would go to
They treat me very good i have no complaints and If I buy another car that's where I would go to
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair