Reviews
Write a reviewGreat Service
I was very happy with my experience at Mike Wood Toyota. They were very efficient, the staff was very courteous and they explained in detail what was done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with efficient, courteous, and informative service on your car. We hope you will give us the opportunity to help you again whenever it?s time for your next car. Best, Sheila York - Chief Operations Officer, 724-437-8422, sheilayork@freedomautomotivegroup.com
Mike Wood Toyota "General"
Every time since I have purchased my truck, the Sales associates, Customer service, Service department has been very easy to talk to, cordial, and on point with any concerns I may have.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ryan - We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! Reviews like yours let us know we are meeting our team goals. Until we have the pleasure of working with you again please be sure to like us on Facebook. Best, John Highlander, Fixed Operations Manager, johnhighlander@freedomautomotivegroup.com
Most professional service center I have visited.
I was stuck a short distance from the dealership when my radiator blew. I called the dealership and spoke with Art David and was told to bring my vehicle right in. When I arrived the service center was ready for me. Took me right in and had me on the road the next day. Would highly recommend service center to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John - We appreciate you taking the time to share your experience with us and are happy to hear that we were able to accommodate your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs. Best, John Highlander, Fixed Operations Manager, johnhighlander@freedomautomotivegroup.com
Mr. Dale
Having retired from my own insurance business a few years back I prided myself in running a people business and to NEVER look at someone as a dollar bill... I found this to be paramount at Mike Wood Toyota... The great deal they gave me was only surpassed by the quality service... I never once felt like I was pressured to purchase the Toyota Tacoma... As a Vietnam Veteran I am very keen on every aspect of what I look for in everything I purchase and expect out of a company. Thanks to their whole staff.. Merry Christmas!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Dale and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again and make sure you like us on Facebook to get all the good service deals! Best, Todd Judy, Corporate Sales Manager, toddjudy@freedomautomotivegroup.com
Top Notch Customer Service
From start to finish the entire experience was so smooth flowing. Everyone was a real pleasure to talk to, even the overnight cleaning staff. It really was refreshing to see so many people in 1 room with so many positive attitudes. Tremendous! I truly can't say enough about my entire experience , as I feel I'm not giving it the adequate amount of justice it deserves to describe it. Mike Wood Toyota has a great team, everyone works well together and have great chemistry. Jon was amazing. I couldn't have asked for a better salesman. Took his time, was extremely knowledgeable and very helpful. Truly made our buying experience fun!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate you taking the time to share your experience with us and are happy to hear that Jon was able to meet your needs. At Mike Wood Toyota of Uniontown, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and fun as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best regards, Mike Lee, General Manager
Great on auto repair, lacking on sales!
Wanted to trade in my low mileage, extremely well maintained vehicle for one two years newer, very disappointed. Was offered $4000 + lower than Kelly blue book trade in value, and they included $1000 down payment which I never suggested I was interested in, bringing the actual trade in deal to an even lesser value! What a disgrace, do they think people are idiots today, with access to the web, other dealerships etc.? Left there disgusted, no customer loyalty on their part! We've purchase several vehicles in the past, perhaps they spent too much on their new showrooms and their "5 million $ inventory "
- Customer service 3.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Sadie, I apologize that you have been frustrated with your recent car shopping experience with us. We want to make our guests feel at ease during the entire process, and I am sorry that this was not achieved with you. That is not how we intend to do business. I would like the opportunity to discuss the situation with you further and make things right. Please feel free to contact me at your earliest convenience. I look forward to hearing from you. Best regards, Mike Lee, General Manager
Great service, welcoming atmosphere
Every one greets you with a smile, offer assist with anything. They do what they say they are going to do and then they go over everything with you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cathryn, we appreciate you giving us this review and 5-star rating! It is our goal to provide every one of our customers with the kind of customer service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best regards, Mike Lee General Manager
GREAT SERVICE AND GREAT PEOPLE
BEING ONE OF THE FIRST CUSTOMERS AT THE NEW FACILITY IT WAS A SMOOTH PROCESS EVEN THOUGH CONSTRUCTION WAS STILL GOING ON. WHAT A GREAT PLACE TO DO BUSINESS WITH AND THE TIME PASSED QUICKLY WITH MY CONVERSATION WITH JAY CRONIN. WHAT A GREAT GUY.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share this feedback with us, Judith. We?re working to get the construction completed as soon as possible and do appreciate your understanding! We will be sure to share your comments to Jay and please come see us for any future service needs. Best regards, Mike Lee General Manager
Great Service and Deals
Great customer service and great deals. Also, with the high demand of quality cars, Mike Wood Toyota definitely ensures that quality vehicles are sold to their customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the Sales experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Best, Mike Lee General Manager
Got all work done in a timely manner.
Got everything done in a timely manner. I do miss the car wash the old dealership had. When my car was serviced it got washed too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our staff at Mike Wood Toyota of Uniontown was able to provide you with a great experience!We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Mike Lee General Manager