Kia on Atlantic

My wife was looking for a white 2026 Kia Carnival SX Prestige with the VIP seating package and this was the only dealer in our area with this particular configuration. We went right after lunch on a Saturday and it was pretty busy in the showroom and we ended up working with two sales reps (Q and Steven). After the test drive, we went over the numbers we were looking for and monthly payment cap. We were sitting in the waiting area since all of the sales offices were full. After some time, we were asked to provide most of the same information a second time. When the first numbers came back, they were way off of what we asked (no shock there for the first offer). The trade was low, the rebates we qualified for were not on there, the sales tax was not calculated correctly, and several add-ons not disclosed upfront. We crossed everything off and they went back to work the numbers again. We had to provide some information for the third time and waited some more. The second offer came out and the trade value came up some, but nothing else changed. We told them again what was wrong and they went back again. A third round of numbers was still off, but then the fourth set of numbers we when over with the looked to have everything fixed and the monthly payment was in the range we wanted. This was after at least 3 hours of waiting, never moving from the waiting room to an office in all that time. We waited another hour before going back to sign the paperwork and the finance rep went through everything way too fast. Unfortunately, we fell for the tactic of being tired/hungry and did not look very carefully at the numbers. When we got home to check the electronic documents, the thumb drive was empty. After calling the next day, the dealership sent us a new thumb drive with the documents. When finally received the documents, we saw the cost breakdown and noticed one of the rebates was not on there, the MSRP was not correct, and other numbers we agreed to were changes (not in our favor). If there was another dealership with this vehicle, we would have left. Their commercials brag about giving customers the “VIP experience”, but we felt other deals were more important than ours and this was the first time we were never seated in an office at all for a car deal. Q seemed to be more involved with other deals, but Steven was excellent with talking with us and trying to keep us updated. Unfortunately, we will not be returning to this dealership anytime soon!

​Purchased a Telluride on June 19th and had a total nightmare post-sale experience due to extreme administrative incompetence. Kia on Atlantic failed to properly manage my trade-in payoff with Lexus Financial Services—sending a payoff that was $152.37 short, withholding the required odometer statement, and failing to provide the Authorization for Payoff (APO). ​Because of their gross delays, my old account was on the verge of hitting 30 days past due, placing my credit score at direct risk through no fault of my own. Lexus attempted to reach anyone at this dealership for weeks with zero response. Calls to the main line are repeatedly dumped straight into general voicemail boxes. I reached out to Finance Manager Darius Smith, sales staff (Brandon), Manager Chris, Abigail Hill, and Heather Borino in accounting with virtually no sense of urgency or follow-through. ​Only after I threatened formal complaints with the FLHSMV DMV regional office did they finally process the shorted balance and odometer statement—but they still failed to submit the required APO to close the account. In the end, I had to personally call Lexus Financial myself, obtain the APO, sign it, and email it back to do the dealership’s job for them and protect my own credit before the deadline. ​Avoid trading in a vehicle here unless you want your credit held hostage by gross back-office negligence. General Manager Chris Layton needs to overhaul his administrative team immediately.

​Purchased a Telluride on June 19th and had a total nightmare post-sale experience due to extreme administrative incompetence. Kia on Atlantic failed to properly manage my trade-in payoff with Lexus Financial Services—sending a payoff that was $152.37 short, withholding the required odometer statement, and failing to provide the Authorization for Payoff (APO). ​Because of their gross delays, my old account was on the verge of hitting 30 days past due, placing my credit score at direct risk through no fault of my own. Lexus attempted to reach anyone at this dealership for weeks with zero response. Calls to the main line are repeatedly dumped straight into general voicemail boxes. I reached out to Finance Manager Darius Smith, sales staff (Brandon), Manager Chris, Abigail Hill, and Heather Borino in accounting with virtually no sense of urgency or follow-through. ​Only after I threatened formal complaints with the FLHSMV DMV regional office did they finally process the shorted balance and odometer statement—but they still failed to submit the required APO to close the account. In the end, I had to personally call Lexus Financial myself, obtain the APO, sign it, and email it back to do the dealership’s job for them and protect my own credit before the deadline. ​Avoid trading in a vehicle here unless you want your credit held hostage by gross back-office negligence. General Manager Chris Layton needs to overhaul his administrative team immediately.

Service Advisor Shelton Smith was great very professional and helpful for the service of my vehicle.

My first visit to the new state-of-the-art service department! Service Advisor Michelle Wiskup was a pleasure to deal with.

Very friendly staff and great customer service when you bring ur vehicle in for service

On a recent visit Abby Hill provided outstanding customer service. She was very helpful with our service needs and answered all of our questions in a supporting and professional manner. Our family was completely satisfied with our service experience. We will continue to recommend Kia on Atlantic to our family and friends.

I have owned my Kia for almost a year now and recently moved across the country. I needed an oil change and called the Kia dealership in my way home from work and they were able to get me in same day/within minutes. The customer service of everyone at the dealership was great, facility was very nice, and the complementary drinks/snacks were a great bonus! :)

Anthony Grant continues to provide outstanding customer service with each of our family cars. He is always honest, knowledgeable, and helpful. Our family was completely satisfied with our service experience. We will continue to recommend Kia on Atlantic to our friends and family.

Our new Kia Telluride is awesome! However, I would not recommend this dealership. Almost 30 days later and we are still waiting on our tag. The dealership made a mistake in our paperwork so they overnighted it to us, we signed the corrected copy and overnighted it back. This was done the same week we bought the car. We are ready to go out of state and our temporary tag is about to expire. Our local tag office has no info from the dealership. It is impossible to get someone at the dealership to take our call or call us back when I actually get a voicemail. I have waited on hold for over two hours of combined time. In addition, we were not given the bill of sale (which was supposed to be on a jump drive that was given to us). No bill of sale makes it impossible to get out temp tag extended by our local tag office. Basically, they are good at getting the sale done. They are so good that we weren't really sure if we were done when the salesman left us at the car-actually jogging away. But, if you need anything after the sale, you can absolutely forget it. While corporate Kia does not "control" individual dealerships, they do take complaints and try to help. Corporate kept me on the line for 30 minutes while they tried to get someone on the phone. They had no success, hung up and came back on the line with me. They told me how rudely they were treated by the customer service operator and that they had been on hold this whole time. The rudeness was a fact that I had not shared with them even though I was shocked at how I was spoken to this afternoon. Corporate apologized and said they didn't want to keep me on hold and that they are going to call them right back and stay on this. They will call me with an update as soon as possible. Update: Corporate spoke with the general manager who was supposed to call me. That did it happen. I emailed the CEO but am not anticipating any help. Vacation will have to be put on hold.