Mark Martin Motors

I came to look at a truck and made a fair offer based on current, similar vehicles priced on the market. They just said no and had no counter offer. I would avoid this dealership, they are not Low Priced and have terrible salesmanship. Definitely not willing to negotiate or even provide a single strand of evidence for the justification in their pricing. This is why people hate car shopping and car salesmen. Avoid this place. Their business model is overpay for a ton of used trucks and try to consume the market to force you to overpay with zero negotiation.

I came ready to buy their Canadian Escalade ESV V and made very fair offers supported by the market. Instead of working with me, this dealership ran me through a series of bait-and-switch tactics: • They promised they could beat my existing financing, then told me it wasn’t possible unless I put $40,000 down, a complete misrepresentation. • They ran my credit in the process, despite not honoring what they promised. • When I kept following up to present my offer, only $1,000 lower and then only $500 lower when I raised it than the $126K price they later said they’d sell for, management decided they “wouldn’t do business with me.” Because I was too persistent. In the end, they dropped their price to almost exactly what I had been offering all along, proving I was right about the market. Instead of professionalism, I got arrogance and dishonesty. If you value a straightforward experience, avoid this dealership.

Great experience with Cody. He is very professional and knowledgeable. I would highly recommend Mark Martin motors and Cody to anyone in the market for a vehicle.

very good contact, a well described vehicle, no complaints so far, but have not pulled the plug yet on the car, awaiting finance decision. Hence the 4 and not 5 stars, the transaction is not complete.

I give this rating because although the vehicle is great...overpriced because of the lack of vehicles due to COVID, the dealership was not transparent or honest in defining other costs. After driving 4 1/2 hours to get the vehicle, we learned of this charge. Although the staff was congenial, when the owner was called, he would not budge on the price even though he made a nice sum of money with the jacked-up price. All integrity of this individual was lost and I can't recommend anyone who can't be honest esp with a significant purchase such as this.

Today I found a truck I've been looking for, last couple weeks. The buying of a new vehicle experience can really show you the worst of sales practices and environments. For instance - you call ahead for test drive--you drive 50 mins. - You take it out-the vehicle has 7 miles of fuel-yes 7 miles till empty-- a serious whining noise when moving- Nope let's go home. Well today all that changed. I found a truck on internet like I wanted-called this morning to see if it's still in stock. It was-- got there about 11;30. The truck looked like the pictures on the web. Took it for a test drive -more than half a tank of fuel. While i was gone they were appraising my truck. I was ready to fight for a amount--got back--they offered $4000 more than I had in my mind-NO NEED TO FIGHT! Their sales area was so relaxing to be seated in. Nicely decorated -polite leisurely dressed sales folks- no fancy suited faces that have to smile at you. Just welcome to my house --let's get this done! They got me a interest rate lower than I had in mind-again no need to fight! After all paper work was complete--I was ready to move to the office with the fancy lighted signing table where you write with your finger on the glass. Nope, didn't happen. He put a paper on the desk -told us what we were signing and where to sign--YES we used a pen to sign these documents. WOOOO! All done - we clean out my trade in --hop in my new (to me) vehicle and headed home. Smiling and happy. In and out of a car trade and buy in 2 HOURS--yes 2 HOURS. The guys we dealt with were Caleb and Jordan-great -pleasant- informed-no pressure-get this done experience. While loading my truck a guy in shorts --a pull over shirt and a baseball cap came out to thank us for our business and wished us a safe trip home--I believe he was the owner. This happened at Mark Martins Motors in Manheim, PA --Sorry I had a share something GOOD happening in this world today. 5 stars out of 5 -- Thanks for listening--Sam

Great truck dealer! They are giving me a solid price for my trade. They have great deals on a large selection of inventory! My deal is pending only due to the Coronavirus. Thanks a lot Zach!

Trying to come together and purchase a truck but can not even get a reply as of late. Email not responded to. Times are tough now and we want a truck but want a dealer to work with us some! Make me feel wanted as a customer! please

We had a wonderful experience with Jordan @ Mark Martin. As an out of state buyer I was bit apprehensive but Jordan worked with us at every level and was very helpful in answering questions as well as timely communication back and forth. The vehicle was delivered last week and was in great shape, matching the description and images on the MM site and cars.com. We ended up using Lemon Squad to go through the vehicle and provide a report on the vehicle. No major findings and felt even more comfortable we were getting a good vehicle. Thank you again to the team at Mark Martin and especially Jordan!

I can't say enough here. First of all, Jordan Good should change his name to Jordan Great. Not to diminish anyone else who I saw, spoke to, or dealt with there, but Jordan was a pleasure to work with. I'm not sure he would say the same about me, though. I've been doing my homework and had many questions. All of them were answered quickly, clearly, and honestly. Today was my 6th visit to a dealership since Thanksgiving, and will likely be the last visit for me for quite some time, since I was able to get exactly what I was looking for(actually more than I was looking for). I love the no-haggle approach. I also never felt any pressure, which I assume is because these guys know that they are going to sell the vehicles on their lot, so they don't have to be abrasive about it. I drove a little under 3 hours to buy a truck from these guys and it was worth every second. I guess the best way I can describe how I feel about Mark Martin Motors is that I just purchased a pre-owned vehicle from these guys without even taking it for a test drive. I figured I had 150 or so miles to test it out on the way home. It passed the test folks!!!!!