Nelson Mazda Cool Springs

DO NOT RECOMMEND!! Had spoken with salesman Levi yesterday about vehicle. Made an appt for test drive at 1 pm today (I am 70 miles away from dealership). Told him I was serious buyer & would put down a deposit if needed to hold but was told that wasn’t necessary. He made contact with me at 10 am saying he was holding the keys for me & would see me at 1 pm. AS I AM DRIVING THERE TODAY at 1215 when I’m about 20 mins away I receive a TEXT saying “A customer came in and is buying it. Sucks. Wanted to let you know. How far have you made it?” I replied about 2/3 way, 20 mins out. I got the reply “Argh”. Ridiculously UNPROFESSIONAL!! I was literally on my way, had scheduled a test drive so it would be available, & offered to place a hold deposit. I left today to make the drive after confirming availability & that keys were held & I was on my way & they still sold it right from under me!! I would never do business with them if they offered me the car for $5. Spend your money elsewhere because they apparently don’t honor their word so god only knows what kind of cars they would sell you if they can’t honor something so simple... *Just FYI for the dealership (not that they care).. I drive a 2018 Dodge Charger 392 Scat Pack which I bought brand new, my husband has a 2016 Camaro which has less than 20k miles, & my 16 year old son has a Mercedes coupe hardtop convertible. Was coming to buy the Land Rover to add to our collection as our “family car”. So when I said I was a serious buyer, I meant that.. not that any of that matters. I could have had no car & should have been treated better. A great dealership would have made every accommodation possible but most importantly follow through on their word to provide great customer service.

I just want to say that I had a very positive experience at Nelson Mazda of Cool Springs and the personnel there including the management team and especially agent, Andrew Marasco. Rather than pressure me into a sale simply to move inventory, Andrew took the time to listen to what I wanted and then proceeded to get as close as he could to what I wanted. While he showed other options, there was never any pressure to do anything that I didn't want to do. As simple as that. Angie also took the time to introduce herself to let me know she was willing to help in anyway she could. Andrew then proceeded to get me the package that was right for me. Even after the sale was done, I was impressed by Andrew's desire to help with whatever questions or concerns I had after the fact. A follow-up phone call from supervisor Angie helped reinforce the fact that this dealership means what they say about great customer service! I highly recommend this dealership.

My wife and I just leased a 2019 CX5 and we couldn’t be happier! Nelson Mazda tailored our lease exactly they way I wanted. They gave us a fair price on our trade and I didn’t have to argue with anyone about anything! This is a great place to do business with. I also want to mention the service department. We had our previous CX5 serviced there and the whole process is fantastic. They actually send a text with a video from the tech working on your car to assure you they are doing the work. I used to wonder how do you know if the work they claim they are doing is actually getting done. This is absolutely the best service system I have ever seen!

Hi. Nelson Mazda at cool springs is a fair hike from my place but I’m happy to take the trip. The service is excellent and the facility is world class. I like the vid they send out at service too. Nice touch. Plus the car we bought is a winner. I’ll get my next one there for sure. That will make it 3. You can’t go wrong

Cassie MCCabe has been exceptional in making this one of the best customer service I’ve had buying a car. We did have take advantage of the 3 day return and Andrew helped us as well! He was there when we came to return and he helped us get the right car for us. Cassie and Andrew worked together and it’s has certainly won our loyalty to Mazda. Everyone that helped us there made this big purchase one of the best !

First of all every employee I encountered was exceptionally great. Reggie was my main point of contact and he was the best! It was my first time buying a car and he and VJ were super helpful. An employee there, Chaz was actually the previous of owner of my Mazda 6 so he was great to talk to about my new ride. Reggie went above and beyond and I only have positive things to say about the employees, company, and my new car!

Great friendly, low pressure environment . I had shopped several places and found the exact vehicle I wanted at an acceptable price. I am glad I included them in my search.

From the sales department, service, parts ,management and receptionist who answer the phone calls are not one person disrespectful. They care for the costumers. They are not only a sales dealer trying to rip off you. They care as you are part of their family. High recommend Sales Cassie, service Divon and tayler and of course service manager Pet . Also I need to include Sales Person Christ who helped me during night hours for more than 40 minutes on chat room and recieving documentation from other dealer in Florida that treated me like I was a delinquent. I will continue to drive 12 hours from Fort Lauderdale if I have to have my car fix to Nelson Mazda in Cool Spring, TN instead of the terrible Gunther Mazda in Fort Lauderdale

Chaz went out of his way to explain the features and benefits of our new MAZDA CX 5..it was a pleasure to deal with Chaz and Nelson Mazda

We worked with Cassie McCabe in the past when purchasing a pre-owned car for our son. As before, she was helpful and professional while making the entire experience as pleasant as possible. Even though the dealership was under construction, everyone did their best to make us comfortable from the start.