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Nelson Mazda Cool Springs

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,565 reviews)
Visit Nelson Mazda Cool Springs
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–6:00pm
Sunday Closed Closed
2022 state dealer award
View 14 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 429-3519 (888) 429-3519
Used (877) 258-6988 (877) 258-6988
Service (866) 593-5272 (866) 593-5272

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,565 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nelson Mazda Cool Springs from DealerRater.

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Excellent!

Fast and efficient, not a long wait time; they got on it immediately . Professional, friendly staff and nice waiting area. Always a very good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The Yukon xl was what they advertised

The price was good and they were fair on my trade it didn’t take long was worth the drive from Illinois I love my newer vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Looking at CX-9

I really appreciated the help and advice of the people who worked at the dealership. I was looking at the CX-9, and they were more than pleasant to deal with. Very knowledgeable about the cars and very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Best Mazda Dealership in Nashville area

When I moved to the Nashville area, I went to the Mazda dealership in Antioch. The employees knew nothing about customer service. I decided to try the Mazda dealership in Cool Springs. Every single employee was friendly, nice and professional. I have have been going to the Cool Springs dealership for several years. Due to construction, I decided to try the Mazda dealership in Murfreesboro. Once again very disappointed. I returned to the Cool Springs dealership and was pleased. I was able to speak to my favorite employee, Pete, and told him about my experience in Murfreesboro. He thanked me for returning to the Cool Springs dealership. They are honest at the Cool Springs dealership. I have 210k miles on my car and they said my car is still good to go! Thanks Cool Springs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Fast friendly caring

Always feel confident treated fairly honestly and thorough. Knowledgeable and timely. The staff is very attentive to all needs and seem to genuinely care about my experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Levi Rocks!

I recently purchased a Mazda CX-5 from Nelson Mazda of Cool Springs. Best car buying experience ever! Levi Pervin is wonderful to work with. He is knowledgeable, professional yet personable. His style of sales is not aggressive/in your face like I had encountered in the past thus the process was enjoyable. I highly recommend Levi Pervin to anyone in the mood to buy a Mazda!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Just a Girl

Great, friendly service. They are always prompt and seem genuinely concerned about my safety. They explain the details for the work being done and any recommended service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Experience

Great friendly service! Easy and stress free purchase of a fantastic car! Andrew was helpful online prior to our visit to the dealership and after.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Easy positive experience

Levi was very helpful and easy to work with. We spotted the vehicle online and hoped when we saw it in person it would be as represented. A few hours later we drove it home. This was a positive auto buying experience for us, and we appreciate Levi’s professionalism and assistance!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Amazing. Easy. Fun.

I am 26, and this is the third car I have purchased. This has by far been the best experience I have ever had buying a car. Levi was very helpful, personable, and honest. He was also very funny, which is always appreciated when you are trying to not get too overwhelmed with all of the decisions that come with buying a car. I also worked with/spoke with Phil, Patrick, and VJ, who were also all very helpful and kind. I could tell from my experience there that Nelson Mazda’s business plan comes from a place of honesty and sincerity. I would recommend this dealership (and working with Levi specifically) to anyone looking to buy a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.