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Nelson Mazda Cool Springs

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,565 reviews)
Visit Nelson Mazda Cool Springs
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–6:00pm
Sunday Closed Closed
2022 state dealer award
View 14 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 429-3519 (888) 429-3519
Used (877) 258-6988 (877) 258-6988
Service (866) 593-5272 (866) 593-5272

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,565 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nelson Mazda Cool Springs from DealerRater.

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Rotor Repair

Brought a recently purchased used vehicle back for pulsing brakes. Rotors were cut and I was done within 2 hours. Great job guys, thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

OIL CHANGE

Service was great! Quick and easy. The employees were helpful and friendly. Even under construction the waiting area was comfortable and welcoming. Very quick service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Nelson Mazda Cool Springs.

Prompt, professional, courteous, and work done at a fair price (actually less than I expected). Pleasant space to wait; even sent a video showing how the work was progressing. I don’t usually use a dealer’s service department but will have to reconsider after this experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Customer Service

I recently purchased a new Mazda from Nelson. Both Levi Pervin, and Patrick Robertson were extremely helpful, knowledgeable and gracious with their time. Nelson rocks!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service

Great, friendly service, but unfortunate that I didn’t find the right car fit within their inventory. I would definitely go to them again in the future, though.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Customer Service

I have had such bad service by Naples Mazda that I was happily surprised by Nelson Mazda! From day 1 they have been great with ; -taking last minute service issues - detailed explanations - videos of the work they perform -helping with budgeting service needs - performing in a reasonable time / fair pricing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Phillip Bell Very Professional Very Personable Very Friendly

This dealership is a great place to buy a automobile i can't wait to see how the service department will be. The greeter, the salesperson and the manager were all geniune.Phillip was a pleasure to work with. I will definitely be a return customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Experience - Oil Change & Rotation

The staff was courteous as always. I especially like the video showing my car being worked on. Service was a little longer than usual but not a terrible wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Wonderful Service Experience

The service department went above and beyond to ensure I could have my car serviced while I was visiting the area. They provided a comfortable place to wait, and the service time was impressive. I appreciate all the team did to make my first maintenance experience for my new car a success.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great customer service!

Ty and Patrick made my experience exciting and affordable for my budget . Thank you for taking the time to show me what I was looking for in a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.