Reviews
Write a reviewRotor Repair
Brought a recently purchased used vehicle back for pulsing brakes. Rotors were cut and I was done within 2 hours. Great job guys, thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
OIL CHANGE
Service was great! Quick and easy. The employees were helpful and friendly. Even under construction the waiting area was comfortable and welcoming. Very quick service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nelson Mazda Cool Springs.
Prompt, professional, courteous, and work done at a fair price (actually less than I expected). Pleasant space to wait; even sent a video showing how the work was progressing. I don’t usually use a dealer’s service department but will have to reconsider after this experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Customer Service
I recently purchased a new Mazda from Nelson. Both Levi Pervin, and Patrick Robertson were extremely helpful, knowledgeable and gracious with their time. Nelson rocks!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service
Great, friendly service, but unfortunate that I didn’t find the right car fit within their inventory. I would definitely go to them again in the future, though.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Great Customer Service
I have had such bad service by Naples Mazda that I was happily surprised by Nelson Mazda! From day 1 they have been great with ; -taking last minute service issues - detailed explanations - videos of the work they perform -helping with budgeting service needs - performing in a reasonable time / fair pricing
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Phillip Bell Very Professional Very Personable Very Friendly
This dealership is a great place to buy a automobile i can't wait to see how the service department will be. The greeter, the salesperson and the manager were all geniune.Phillip was a pleasure to work with. I will definitely be a return customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Experience - Oil Change & Rotation
The staff was courteous as always. I especially like the video showing my car being worked on. Service was a little longer than usual but not a terrible wait.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Wonderful Service Experience
The service department went above and beyond to ensure I could have my car serviced while I was visiting the area. They provided a comfortable place to wait, and the service time was impressive. I appreciate all the team did to make my first maintenance experience for my new car a success.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service!
Ty and Patrick made my experience exciting and affordable for my budget . Thank you for taking the time to show me what I was looking for in a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
