Dean Team Volkswagen Subaru of Ballwin

Great dealership with quality vehicles and prices. They absolutely care about their customers. Thank you!

Great dealership with quality vehicles and prices. They absolutely care about their customers. Thank you!

Dean Team VW is the absolute worst of the worst. It is dealerships like this that make the entire industry look bad. Dave Smith, let’s start there. I live in the Kansas City Metro area but came across a beautiful blue 2025 Atlas Crossport. I reached out to the dealership and began working on attaining said unit. Dave was very persistent to the point of annoyance. I agreed to take the train (a 4.5 hr ride) to the dealership. I asked him multiple times if everything was all good and he assured me I would be fine and it would be a safe environment. He picked me up from Amtrak in Kirkwood, MO in the vehicle, not once was I offered to test drive the car. Apparently Dave was not as honest and transparent as he stated via text and voice (which I have recorded) about method of payment, that’s when the nightmare of Mary Greathouse began. She pretended to act as if she cared, even tried to get me into a Taos which was not the reason I went so far out my way. She was condescending and showed complete disregard for my situation. I was 3.5 hrs by car away from home and they told me that I could Uber home. This was around 345 pm. I was not financially prepared for such a tall order and quite frankly they should have taken on the responsibility of making sure I was safe but Mary insisted I call “friends” and ask them to help me get home. In that moment I was mortified. Scared and confused I went and sat back down as Mary, Dave, and Vito Chirco had sidebar conversations about me with no resolutions. I had to text my salesman Dave just to get his attention. He did everything he could to avoid me at this point. By then it was 630 and they close at 7. Vito told me directly to go across the street to McDonald’s because they had Wi-Fi. Now why would I need Wi-Fi if I have a working phone, actually 2, one was my work phone.Vito also stated that I scan the QR code at the bus station and make my way to the inner city of St.Louis at night by myself. Dean team VW left me stranded in their city, a woman by herself and afraid. I had my iPhone recording this entire time so they cannot deny the way I was treated nor the things they said to me. I know if my name wasnt ethnic and my skin not brown they would have assisted me to a much more respectable degree. They not only treated me poorly but they put my life at risk. I sat at the McDonald’s for an hour waiting for an Uber I paid nearly $300 for. I am lucky I have parents who look out for their only child. I pray they try to bad mouth me for this review because I have the audio ready to go and I will post it for others to hear how Dean Team treats it’s minority customers. The very next day I purchased a white 2025 VW Atlas cross sport with an awesome panoramic roof and all the bells and whistles. Literally the very next day. I have proof of that as well. If you are not white and aesthetically pleasing to them they can care less about you. Im a firm believer in karma and Mary, Dave, and Vito will one day feel the fear and pain I felt as they left me stranded 3.5 hours away from home. But I was nobody to them. Just somebody’s not good enough black daughter. Attached is my proof of Uber and a photo of my new car that I purchased elsewhere the next day from dealership that cared and took pride in making sure I was well informed and cared for.

Arthur was very helpful and professional. Thank you for the great services and for helping us out

The dealership was honest, kind and worked hard at making sure I loved my new forester. It was a very good experience. This is my second car from the Dean Team. Luci was amazing. Very professional and kind. Really wanted to make sure I was happy.

The salesman (Tony) was very thorough about letting me know about the options available to me, & I never felt under pressure to make a decision!

Had the car I wanted and took time to discuss all of my quest about buying a new car.

Kudos to Dean Team Subaru. They went to bat for me. My 2020 Subaru Forester had just over 40,000 miles when the air conditioning went out. Turns out it was the compressor which does many things. This should not happen to a five year old car with 40,000 miles. To further the story, when the compressor died it spewed filings all over the condenser killing it. I am guessing that the compressor was faulty to begin with. Both the service rep and the Service manager made several calls to Subaru corporate to get them to pay for repairs and they were successful. I appreciate their great efforts,

Tony Poston is a very nice guy that gave me a fair deal even though my budget isn’t very forgiving. I have been going to Dean Team Subaru for the last 12 years and everyone is great there especially the service department. I would always recommend people to go to Dean Team.

Ethan was very knowledgeable about the car's features, was great to work with and provided excellent customer service.