Audi Beaverton

Tami was helpful, knowledgeable, and very enjoyable to work with. We appreciated the time that she spent assisting us.

Very disappointing experience with Audi Beaverton. I've been a customer here for about seven years, purchased my Audi Q7 from this dealership, and have consistently brought my vehicle here for service. My previous experiences were generally good, which makes what happened on November 13 even more disappointing. During my service check-in, I asked about redeeming a complimentary vehicle detail that was promised when I purchased an additional year of Audi Care through a dealership promotion last year. The service advisor, George Gushulak, couldn't find the record and asked me for proof. I explained that I had specifically been told when purchasing the promotion that everything would be recorded in their system and that I didn't need to keep a receipt. Rather than trying to help resolve the issue, he questioned my explanation in a very confrontational manner, making me feel as though I was making up a story to get something for free. Another advisor, Rebecca Lee, eventually stepped in and confirmed that this promotion had indeed been offered by the dealership. But that wasn't even the worst part. Earlier, when George asked whether I wanted a tire rotation, I politely declined and explained that I get complimentary rotations at Discount Tire. His response was: "So you have all the free time to bring your car all the way over there instead of leaving it here? Well then fine." Honestly, I was shocked by how condescending and dismissive that comment was. I'm a customer, and I have every right to decide where I want to have optional services performed without being judged or talked down to. I'm Asian, and the overall attitude and way I was treated also left me uncomfortable enough to question whether racial bias played a role. I can't speak to his intentions, but no customer should ever be made to feel that way. What was particularly telling was that another female customer who witnessed the interaction actually approached me afterward. She was shocked by how I had been treated and mentioned that she had experienced a similar attitude from the same advisor herself. George eventually apologized and agreed to include the complimentary detail, but honestly, that doesn't undo the experience. This was never about a free car detail or a tire rotation. It's about basic respect and customer service. After seven years of loyalty, I never expected to be treated this way at an Audi dealership. This experience has seriously damaged my trust in Audi Beaverton, and I'm now questioning whether I want to bring my vehicle back here or purchase another Audi in the future. Very disappointing, especially from a premium brand like Audi.

I trust Audi Beaverton with my Q3. Cory Nauertz is my service advisor and he’s the best. He used to work in the service department, so he really knows my car. This has been great for troubleshooting, or even just helping me to better understand what’s going on under the hood. Thanks Cory for your Beaverton Audi TLC.

Kiara and Clint are sensational! First time car buyer and I didn’t feel pressured at all. They were respectfully, educational and honest! Happy to walk away with my new Q5 sportback

Shane and his team were incredibly helpful and patient as we did advance research and then set our sights on our first Audi EV.

The team was great to work with. Responsive, friendly, and knowledgeable. We worked with Griffin and he was great. Highly recommend.

Shane Randall made my car testing and car purchase experience stress free and enjoyable. Shane sincerely cares about finding out what the customer wants and then making it happen for them. He also doesn't forget you after the sale. The day after I bought my A6 I scuffed it on my garage wall. I drove in to Audi Beaverton, Shane greeted me and In 10 minutes he had the body shop put it back to looking brand new and charged me nothing for it. He's a professional and he's the best.

Griffin was the ideal car salesman. He was friendly, informed, and best of all, he not a high pressure salesman. If we purchase another Audi we would definitely go to him. Ms Duran was a very good finance person. She was friendly and competent. The whole process went smoothly with no stress unlike our previous car buying experiences.

Khara did a great job very nodule and very polite. Very good employee. I recommend her.

Patrick was great - smart, funny, and made the buying experience painless. Dealership is first class all around. Great experience - highly recommend!