Jeff Smith Ford

The most nicest, attentive, and the most available people until you buy a vehicle from them..😂 Bought an SUV just a month ago. The headlight assembly wasnt water tight sealed. Recent rain occurred and water got in it and shorted out a few important bulbs which is built with the assembly itself which required replacement of the whole thing (a $2000 unit). 4 days worth of calls. Only manage to connect to one person which was from the service department. Which gave me the cliche "You need to talk X person"(Which they're conveniently never available) Yet they wonder why car salesmen have a horrible history. One thing about me is im very honest when comes to reviews. I tell everyone how you treat me.(good or bad) Im paying potentially 60 grand for this SUV and thats how yall treat me at month 1.😄😄 Sad part is I got a ton of compliments from other investors, realtors, and builders who all asked where I got the vehicle from. I gotta do right by them and informed them about my experience so far.

Purchased a used 2020 explorer xx. Saw it online for a good price, ended up having to take my toddler with me that day so didn’t inspect it as good as I should have. To start, I noticed one of the tpms sensors was bad. Said they wouldn’t fix it that I could fix it myself for $150 in their service department. Kind of not cool, but I decided to just roll with it. Then I signed papers on it, everything was good. An hour after I leave I roll back the sunroof cover and my child starts screaming. I noticed it to was also broken and dangling from the ceiling. So I immediately text my salesman because it was only an hour later. Eventually he gets back to me and says to bring it back that they would fix it and i would have to pay for the parts. Drop it off, go back to pick up something I left in there and the service manager tells me I could “Go ahead and take it home, it’s not fixable”. So I tell him what the salesman told me and he says he would “Write me up a quote” The next day I receive the quote and it’s $2,000 for something that was broken before I bought it. Granted I over looked it but the quote was for $800 in parts plus shop materials and labor and it comes out just shy of $2000. I refuse and take it home. Man it would be nice if they stood behind their vehicles. I bought from a new car dealer not a BHPH. The after sale service is absolute garbage. They got my money and that’s the end of it. Sad, this is the 4th vehicle I’ve bought from Jeff Smith and I won’t be shopping here again. At the end of the day they could have atleast tried to work with me but instead wanted to keep gouging. They have lost my business in the future. TAKE BETTER CARE OF YOUR CUSTOMERS AFTER THE SALE.

Tevin Hill made buying my new Ford F-150 an excellent experience. He was knowledgeable, honest, and never made us feel pressured. He answered all of our questions, kept us informed throughout the process, and made everything easy from start to finish. I love our new truck and highly recommend Tevin to anyone looking for a great car-buying experience!

I thought I found the Maverick truck I wanted in Macon, by looking online. But the next morning I was contacted by a person at Jeff Smith in Byron. She told me they had the same truck (XLT, 2.0 turbo engine, 4K tow package, ruby red metallic), but theirs included the luxury package and the black appearance package. And they could sell it to me for the same price Macon was offering theirs that didn't have these packages. I made an appointment to see Tanner Fritz late that afternoon. He had the truck ready for me to see and test drive (I loved it!), and we agreed on a great price. Tanner was great to work with, and the process was smooth and easy. Since I live by myself, and came to shop by myself, and didn't trade in my car, I ended up with 2 vehicles to get home. Tanner offered to bring the Maverick to my house in Warner Robins first thing the next morning. When he delivered it, he paired my phone and showed me a few other things about the Maverick. It was a great experience, and I'm loving my new truck!

They tried ripping me off several times unfortunately I work in the car industry. That's why I know their finance manager Matt Smart is anything but. I told him to transfer my plates he said he couldn't do it. I explained how to do it and told him I could even show him in the reynolds/docupad system. No I had to shell out an extra 300 bucks because Matts an idiot. Also had to spend a lot of extra time getting that done costing me more money. Sadly they had exactly the car I was looking for so I had to deal with these hair brains. If you go in to this place may God have mercy on your Soul. I wanted to write a real nice review for the salesman that helped me but I can't remember his name all I remember is that Matt Smart ruined everything.

Fantastic dealership! My salesman Tanner Fritz was the best! Friendly, fair, fast, answered all my questions promptly. I purchased a used Ford Edge in absolute perfect condition, and I absolutely love it! I’d buy three more from him if I could! Highly recommend.

Austin and the service Department are always prompt, thorough and most importantly, honest. They service my whole fleet!!

In and out fast at the price I asked for. Will do business there again in the future..

They had many trucks to choose from large selection of vehicles staff was very helpful

Had a good experience thanks to Mr Terry. He was an outstanding salesman. He took extra time to make sure all my needs were met. Thank you