Reviews
On May 5th, I visited Walter’s Audi of Riverside to inspect a 2024 Audi Q8 Etron. I had been eyeing this car as a surprise gift for my wife. Initially, I wasn’t particularly fond of its white color, but after taking a test drive with Joshua Rambow, I decided to proceed with the purchase. What began as a positive experience quickly turned into a frustrating ordeal that has left me hesitant to ever buy a car from Walter’s again. On the positive side, Joshua Rambow was incredibly informative and patient throughout the process. He didn’t pressure me at all. However, it turned out that the price quoted to me by Joshua and Chris Alcocer was not the final price I paid. They were not transparent about an additional $1695 charge for Stargard, a theft detection system. Chris had mentioned that the car came with Sirius, but at the end of the trial period, it would automatically end unless I opted in. In the very next sentence, he also mentioned that Stargard was included and that I could opt in at the end if I wanted. It was my mistake to assume that it was an option or trial. Additionally, I failed to thoroughly review all the documents while signing. Days later, I reviewed the sales documents and noticed the charge. I emailed Chris and requested that they remove Stargard and refund the money. He informed me that it couldn’t be removed. I then met with Joshua in person, and he confirmed the same. Finally, I spoke to the Sales Manager, David Yi, who promised to discuss the matter with his GM and get back to me in three days. After seven days of persistent follow-up, David informed me that his GM, John Scholz, had stated that there was nothing he could do. After purchasing the car, I read some reviews for Audi of Riverside and discovered that other buyers had also felt deceived by the dealership regarding Stargard. The lack of transparency at best and the deception at worst were truly disappointing. Having purchased over 20 cars in my lifetime, I have never encountered such deceptive practices from a dealer. In contrast, other Audi dealerships clearly display the car’s price and any additional items, such as the Appearance Package, so that customers are fully informed. I informed Audi USA and they said that the GM would reach out to me and it's been a month and no contact...
On May 5th, I visited Walter’s Audi of Riverside to inspect a 2024 Audi Q8 Etron. I had been eyeing this car as a surprise gift for my wife. Initially, I wasn’t particularly fond of its white color, but after taking a test drive with Joshua Rambow, I decided to proceed with the purchase. What began as a positive experience quickly turned into a frustrating ordeal that has left me hesitant to ever buy a car from Walter’s again. On the positive side, Joshua Rambow was incredibly informative and patient throughout the process. He didn’t pressure me at all. However, it turned out that the price quoted to me by Joshua and Chris Alcocer was not the final price I paid. They were not transparent about an additional $1695 charge for Stargard, a theft detection system. Chris had mentioned that the car came with Sirius, but at the end of the trial period, it would automatically end unless I opted in. In the very next sentence, he also mentioned that Stargard was included and that I could opt in at the end if I wanted. It was my mistake to assume that it was an option or trial. Additionally, I failed to thoroughly review all the documents while signing. Days later, I reviewed the sales documents and noticed the charge. I emailed Chris and requested that they remove Stargard and refund the money. He informed me that it couldn’t be removed. I then met with Joshua in person, and he confirmed the same. Finally, I spoke to the Sales Manager, David Yi, who promised to discuss the matter with his GM and get back to me in three days. After seven days of persistent follow-up, David informed me that his GM, John Scholz, had stated that there was nothing he could do. After purchasing the car, I read some reviews for Audi of Riverside and discovered that other buyers had also felt deceived by the dealership regarding Stargard. The lack of transparency at best and the deception at worst were truly disappointing. Having purchased over 20 cars in my lifetime, I have never encountered such deceptive practices from a dealer. In contrast, other Audi dealerships clearly display the car’s price and any additional items, such as the Appearance Package, so that customers are fully informed. I informed Audi USA and they said that the GM would reach out to me and it's been a month and no contact...
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your review. We genuinely appreciate your kind words about Joshua — he's a valued member of our team. However, I do want to be transparent regarding the Starguard system, as we take disclosure very seriously. The was a product that was purchased by you and was acknowledged across three separate documents during your transaction — including the contract, the due bill, and the Starguard form — each specifically referencing the system being in place and active. I personally reached out to you following your survey response and left a message, though I have not yet received a callback I understand that a lot of information is exchanged during a purchase, and I genuinely appreciate that you've acknowledged in your own words that this may have been overlooked. That's something we completely understand, and it's part of why we build multiple acknowledgment points into our process. That said, my door remains open. If you'd like to sit down, review the paperwork together, and ask any remaining questions, I welcome that conversation. Please don't hesitate to reach out to me directly. Thank you for your business — we value you as a customer. John Scholz General Manager Audi Riverside (951) 441-6183
Tri Leu responded PRIVATELY on 6/16/26 12:52 AM Thank you, John, for addressing my concern. I’m curious why I didn’t receive your call or voice message. Could you please let me know when you made the call? I admit that I was at fault for not thoroughly reviewing the documents. As I mentioned, I didn’t intend to purchase anything that day and forgot to bring my reading glasses. In your response, you mentioned that there were three documents that referenced the charge. However, Chris never mentioned that I was signing a form indicating that I was paying $1695 for Stargard. That would be a total of five instances where your team failed to disclose the charge. The first time was when Joshua quoted me the price. He even wrote down the prices when he printed the original window sticker for the two Q8s I was considering, and neither one indicated the additional $1695. Of course, Chris never mentioned the extra charge during the signing of the documents. I was hoping that your dealership would take the right action, but it doesn’t seem like it. Since other customers have raised similar concerns, it appears that your employees are being trained to deceive. So I will give you an opportunity to correct this before I escalate the situation . Thank you.
I had a great experience leasing my new car from Audi Riverside. My sales rep Raymundo Lopez was very courteous, helpful and a pleasure to work with.
I had a great experience leasing my new car from Audi Riverside. My sales rep Raymundo Lopez was very courteous, helpful and a pleasure to work with.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing our dealership and for your positive review! We are so glad Raymundo was kind and helpful. Our guests' satisfaction is our top priority. On behalf of the entire team- congratulations on your new Audi! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager
Peter Younes...as always I appreciate your help & support along with the entire Audi Riverside team with an unexpected repair. Very appreciative of the efforts put in by Peter and the Audi team to get my vehicle back on the road. Cheers!
Peter Younes...as always I appreciate your help & support along with the entire Audi Riverside team with an unexpected repair. Very appreciative of the efforts put in by Peter and the Audi team to get my vehicle back on the road. Cheers!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Rick, your safety and satisfaction are our top priorities, and we are glad Peter and the team got your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager
My Audi E Tron recently was in for service and safety recalls at Audi Riverside. This was my first time using this dealership. Most definitely the best experience I’ve had with a service department for any dealership. Stacy Samuel went out of her way to make this a smooth transaction.
My Audi E Tron recently was in for service and safety recalls at Audi Riverside. This was my first time using this dealership. Most definitely the best experience I’ve had with a service department for any dealership. Stacy Samuel went out of her way to make this a smooth transaction.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Jacob, thank you for your positive review! Your safety and satisfaction are our top priorities, and we are glad Stacy provided you with a smooth and efficient service visit. It is our pleasure to assist you in any way possible. We hope to see you again the next time your Audi e-tron is ready for service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager
Shout out to Joshua Rambow!!! Within minutes of posting online my interest in an Audi 2024 SQ5. I was sent a personal and comprehensive video of the car. Throughout the whole purchasing process He was acceptable, responsive and more than just helpful. He made a possible stressful purchase a pleasant experience. His constant communication went beyond expectations. Thanks for having such an attentive sales representative.
Shout out to Joshua Rambow!!! Within minutes of posting online my interest in an Audi 2024 SQ5. I was sent a personal and comprehensive video of the car. Throughout the whole purchasing process He was acceptable, responsive and more than just helpful. He made a possible stressful purchase a pleasant experience. His constant communication went beyond expectations. Thanks for having such an attentive sales representative.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive review! We are so appreciative of the opportunity to work with you, and we are glad Joshua was helpful and informative. Our guest's satisfaction is our top priority. Congratulations on your new Audi SQ5! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager
Raymundo Lopez was so incredible to work with. I traded in my Q4 etron for a Q6 etron and it’s exactly what I was looking for! He helped me secure a wonderful deal on my new car and even got me out of my lease a few months early. He is also incredibly knowledgeable about the brand as well as all of the new features of my new car. I will definitely be coming back to Raymundo when it’s time to turn in this lease. Thank you again Raymondo and Audi Riverside
Raymundo Lopez was so incredible to work with. I traded in my Q4 etron for a Q6 etron and it’s exactly what I was looking for! He helped me secure a wonderful deal on my new car and even got me out of my lease a few months early. He is also incredibly knowledgeable about the brand as well as all of the new features of my new car. I will definitely be coming back to Raymundo when it’s time to turn in this lease. Thank you again Raymondo and Audi Riverside
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Audi Riverside and for your positive review! We are so glad Raymundo took exceptional care of you and made your visit with us an all-around success. Congratulations on your new Audi Q6 e-tron! We look forward to an opportunity to work with you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager
Friendly and efficient. Helpful on the information needed. provided complete up-front information on the work being done and kept me informed of progress.
Friendly and efficient. Helpful on the information needed. provided complete up-front information on the work being done and kept me informed of progress.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us, Jules. We are glad that our team was kind and informative during your recent visit. Your safety and satisfaction are our top priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager
Audi riverside has provided me and family exceptional service to my vehicles and customer service thank you Audi riverside
Audi riverside has provided me and family exceptional service to my vehicles and customer service thank you Audi riverside
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Miles, thank you for your positive review! Providing 5-star service is so important to us here at Audi Riverside, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager
The entire process was smooth, with no hiccups. I got a great deal, and will definitely be going back!
The entire process was smooth, with no hiccups. I got a great deal, and will definitely be going back!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review! We are glad our team provided you with a seamless, top-notch experience. It is our pleasure to assist you in any way possible. We look forward to an opportunity to work with you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager
James the service advisor was excellent and very professional. It was an awesome experience, Walter's is the best.
James the service advisor was excellent and very professional. It was an awesome experience, Walter's is the best.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review! We are so glad that James provided you with a 5-star service experience. Our guest's satisfaction is our top priority. We hope to see you again the next time you are in need of automotive service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, John Scholz - General Manager