Zimbrick Chevrolet

Very good service and communication from Zimbrick Chevrolet. I was traveling from my home in Northern Wisconsin on my way to my Mothers funeral that is an hour south of Madison when lifter failure occurred on my 2019 Silverado on I90 where I’m not used to traveling in that chaos let alone break down in that traffic. I limped into Zimbrick Friday afternoon and Service Advisor Andy Frick was the most helpful guy I could have asked for in such a terrible time. My extended warranty covered the repair and my truck was ready by the following Wednesday. Awesome guys at Zimbrick as Andy and the Mechanic deserves much credit for a job well done.

My experience of buying our new equinox was outstanding. Will was a great salesman. The issue I had was the charge of 850.00 for preping the car. The interior was not cleaned very well, windows very smugged and streaked. Dash was not cleaned well. I had washed and tires treated by me before I brought it in. So that was the issue. Will again was a great salesman.

Came in with shifting concern. They did research and found a bulletin. Had ot order part. Called when it came in and replaced All isngood

Been going to Zimbrick in Sun Prairie for years. Great people and trusted! Both in purchase of vehicles and service department. Would absolutely refer to a friend/ relative.

I was extremely happy that Stuart, my service representative took the time to listen to my concerns. Once the inspection was complete, he explained each line item. I made the decision to only do 2 or the 7 recommendations at this time. I never once felt pressured to get all done immediately. He even highlighted the items that would be wise for me to do next. I will definitely go back for the additional recommendations to this location

This was just an okay experience. Note that there is no 3 day exchange policy on new cars, only on certified pre-owned. If I knew that upfront, I likely would not have bought from Zimbrick. It says something about their sales tactics. Ben was great and low pressure; however, I told him I wanted all the safety features and he didn't share that there were more safety features on another, larger class of SUV. I would have driven that SUV and likely spent the $6,000 to $7,000 more. Zimbrick's checkout process is extremely high pressure. They transferred my license plate before I even got there and the finance manager pulled me into her office so I didn't get to talk to Ben. I never drove the car I actually purchased (it was closing time by the time I decided what trim I wanted). I ended up not liking my crossover and reached out to the new car sales manager. He didn't bother to respond and instead had Ben call me to see if I had questions. I emailed the manager again and got a vague, possibly AI response from him saying they hope I'm happy with them in the future. Overall, it's extremely upsetting that they don't stand behind their sales and have a 3 day exchange policy for new Chevys, even though they do for certified pre-owned (only because Chevy corporate makes them), the sales staff aren't informed enough to share details about additional safety features on other SUVs, and the new car sales manager wasn't interested in improving my car buying experience or letting me spend another $6-7K. I wouldn't recommend anyone go to Zimbrick and if you do, do extensive homework in advance because they won't help you by providing information about other cars outside the one you ask to drive.

They were nice to dell with it we could not come to an agreement on the price with trade

Overall we are extremely happy with our experience with the dealership and our salesman, Steve. Steve did a very excellent job going over everything about our truck.

We went for a couple of things one being the head light and the Headlight is still out

Very fast service. I was in and out in 40 minutes.