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Zimbrick Chevrolet

(155 reviews)

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(155 reviews)

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Very good service and communication from Zimbrick Chevrolet. I was traveling from my home in Northern Wisconsin on my way to my Mothers funeral that is an hour south of Madison when lifter failure occurred on my 2019 Silverado on I90 where I’m not used to traveling in that chaos let alone break down in that traffic. I limped into Zimbrick Friday afternoon and Service Advisor Andy Frick was the most helpful guy I could have asked for in such a terrible time. My extended warranty covered the repair and my truck was ready by the following Wednesday. Awesome guys at Zimbrick as Andy and the Mechanic deserves much credit for a job well done.

Very good service and communication from Zimbrick Chevrolet. I was traveling from my home in Northern Wisconsin on my way to my Mothers funeral that is an hour south of Madison when lifter failure occurred on my 2019 Silverado on I90 where I’m not used to traveling in that chaos let alone break down in that traffic. I limped into Zimbrick Friday afternoon and Service Advisor Andy Frick was the most helpful guy I could have asked for in such a terrible time. My extended warranty covered the repair and my truck was ready by the following Wednesday. Awesome guys at Zimbrick as Andy and the Mechanic deserves much credit for a job well done.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we're so glad that we were able to go above and beyond your expectations!

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My experience of buying our new equinox was outstanding. Will was a great salesman. The issue I had was the charge of 850.00 for preping the car. The interior was not cleaned very well, windows very smugged and streaked. Dash was not cleaned well. I had washed and tires treated by me before I brought it in. So that was the issue. Will again was a great salesman.

My experience of buying our new equinox was outstanding. Will was a great salesman. The issue I had was the charge of 850.00 for preping the car. The interior was not cleaned very well, windows very smugged and streaked. Dash was not cleaned well. I had washed and tires treated by me before I brought it in. So that was the issue. Will again was a great salesman.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Came in with shifting concern. They did research and found a bulletin. Had ot order part. Called when it came in and replaced All isngood

Came in with shifting concern. They did research and found a bulletin. Had ot order part. Called when it came in and replaced All isngood

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Been going to Zimbrick in Sun Prairie for years. Great people and trusted! Both in purchase of vehicles and service department. Would absolutely refer to a friend/ relative.

Been going to Zimbrick in Sun Prairie for years. Great people and trusted! Both in purchase of vehicles and service department. Would absolutely refer to a friend/ relative.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I was extremely happy that Stuart, my service representative took the time to listen to my concerns. Once the inspection was complete, he explained each line item. I made the decision to only do 2 or the 7 recommendations at this time. I never once felt pressured to get all done immediately. He even highlighted the items that would be wise for me to do next. I will definitely go back for the additional recommendations to this location

I was extremely happy that Stuart, my service representative took the time to listen to my concerns. Once the inspection was complete, he explained each line item. I made the decision to only do 2 or the 7 recommendations at this time. I never once felt pressured to get all done immediately. He even highlighted the items that would be wise for me to do next. I will definitely go back for the additional recommendations to this location

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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They were nice to dell with it we could not come to an agreement on the price with trade

They were nice to dell with it we could not come to an agreement on the price with trade

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Overall we are extremely happy with our experience with the dealership and our salesman, Steve. Steve did a very excellent job going over everything about our truck.

Overall we are extremely happy with our experience with the dealership and our salesman, Steve. Steve did a very excellent job going over everything about our truck.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We went for a couple of things one being the head light and the Headlight is still out

We went for a couple of things one being the head light and the Headlight is still out

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
—
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Very fast service. I was in and out in 40 minutes.

Very fast service. I was in and out in 40 minutes.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Have done a great job I?ve came in. Very friendly and make sure you?re taken care of!

Have done a great job I?ve came in. Very friendly and make sure you?re taken care of!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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