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Jeffrey Honda

(619 reviews)

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(619 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The service was great and I found the staff to be very attentive, responsive, and results-oriented.

The service was great and I found the staff to be very attentive, responsive, and results-oriented.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Malik! We appreciate your kind words and are glad our team provided attentive, responsive service. Thank you for choosing Jeffrey Honda!

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Tom was amazing. I always make a point to go to him when I go in for service (well, I always try to at least!!)

Tom was amazing. I always make a point to go to him when I go in for service (well, I always try to at least!!)

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Rachael! We’re glad Tom continues to provide you with such great service. We truly appreciate your loyalty to Jeffrey Honda and look forward to seeing you again!

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Honda makes great vehicles and Jeffrey Honda provides great service to maintain these vehicles. The service staff is courteous and friendly and ensures your service is completed when promised.

Honda makes great vehicles and Jeffrey Honda provides great service to maintain these vehicles. The service staff is courteous and friendly and ensures your service is completed when promised.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We’re glad our Jeffrey Honda service team continues to provide friendly, courteous service and gets you back on the road as promised. We appreciate your trust in us!

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Service is always outstanding here and staff is amazing, they take the time to explain everything

Service is always outstanding here and staff is amazing, they take the time to explain everything

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We’re glad our Jeffrey Honda service team continues to provide outstanding service and takes the time to explain everything clearly. We appreciate your trust in us!

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I have known Tom Hall for years. He is very knowledgeable and easy to talk with. On this visit I especially noticed the teamwork with the entire staff. Everything went smoothly. I will certainly continue to come here for services for years to come.

I have known Tom Hall for years. He is very knowledgeable and easy to talk with. On this visit I especially noticed the teamwork with the entire staff. Everything went smoothly. I will certainly continue to come here for services for years to come.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We’re glad Tom and the entire Jeffrey Honda team made your visit smooth and enjoyable. We truly appreciate your continued trust and loyalty and look forward to serving you for many years to come!

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Quick and easy. Mike had a good sense of humor and nice to work with.

Quick and easy. Mike had a good sense of humor and nice to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review, Dave! We're glad to hear you had a quick and easy experience with us. Mike will be thrilled to know his sense of humor and friendly approach helped make your visit enjoyable. We appreciate your business and look forward to seeing you again at Jeffrey Honda!

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I contacted Jeffrey Honda about purchasing a 2023 Honda Pilot EX-L and was prepared to buy quickly if we could reach a mutually acceptable price. Unfortunately, the experience left me questioning the dealership's commitment to customer service and sales professionalism. My salesperson was slow to respond throughout the conversation and showed very little interest in actually working a deal. I made a reasonable inquiry about price flexibility and clearly communicated where I needed to be to move forward. Instead of receiving a straightforward answer or any effort to explore options, I was repeatedly told what other vehicles had sold for and what the asking price was. I fully understand that a dealership may not be able to meet every customer's target price. That's not the issue. The issue is that there was no attempt to earn my business. No counteroffer, no discussion of available flexibility, no effort to involve a manager, and no clear answer to a simple question: "Is the price negotiable?" As a customer ready to purchase, I expected a professional sales process. Instead, I felt like I was doing all the work to keep the conversation moving. If management reviews customer feedback, I would encourage them to look at how internet leads are being handled. A customer willing to buy should never feel like they're inconveniencing the salesperson.

I contacted Jeffrey Honda about purchasing a 2023 Honda Pilot EX-L and was prepared to buy quickly if we could reach a mutually acceptable price. Unfortunately, the experience left me questioning the dealership's commitment to customer service and sales professionalism. My salesperson was slow to respond throughout the conversation and showed very little interest in actually working a deal. I made a reasonable inquiry about price flexibility and clearly communicated where I needed to be to move forward. Instead of receiving a straightforward answer or any effort to explore options, I was repeatedly told what other vehicles had sold for and what the asking price was. I fully understand that a dealership may not be able to meet every customer's target price. That's not the issue. The issue is that there was no attempt to earn my business. No counteroffer, no discussion of available flexibility, no effort to involve a manager, and no clear answer to a simple question: "Is the price negotiable?" As a customer ready to purchase, I expected a professional sales process. Instead, I felt like I was doing all the work to keep the conversation moving. If management reviews customer feedback, I would encourage them to look at how internet leads are being handled. A customer willing to buy should never feel like they're inconveniencing the salesperson.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. We apologize that your experience did not reflect the level of communication and professionalism we expect from our team. Management will review how this lead was handled so we can address the concern internally and improve our process moving forward. We appreciate you bringing this to our attention.

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The staff was very kind and very considerate. I would highly recommend.. Thank you kindly

The staff was very kind and very considerate. I would highly recommend.. Thank you kindly

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words. We’re happy to hear our team was kind and considerate during your visit. We truly appreciate your recommendation and look forward to seeing you again at Jeffrey Honda.

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I really like your service people. Arron and Tom took care of me when I arrived, and Tom keep me posted and finished up with any questions I had. There was a problem with the actual service (oil change, tire rotation, etc) and Tom was very helpful in taking care of the problem. I usually go to Friendly Honda, but I have not been pleased with their customer service lately so, their loss is your gain.

I really like your service people. Arron and Tom took care of me when I arrived, and Tom keep me posted and finished up with any questions I had. There was a problem with the actual service (oil change, tire rotation, etc) and Tom was very helpful in taking care of the problem. I usually go to Friendly Honda, but I have not been pleased with their customer service lately so, their loss is your gain.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review. We’re glad to hear Arron and Tom took good care of you and that Tom was able to help resolve the service concern. We truly appreciate you giving Jeffrey Honda the opportunity to earn your business and look forward to seeing you again.

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I had a great experience at Jeffrey Honda with my recent purchase of a new 2026 Honda CR-V. Kyle was especially helpful, patient, and professional throughout the process. He made everything easy and stress-free, and I really appreciate his outstanding service. I’m very happy with my new vehicle and would definitely recommend Jeffrey Honda to others.

I had a great experience at Jeffrey Honda with my recent purchase of a new 2026 Honda CR-V. Kyle was especially helpful, patient, and professional throughout the process. He made everything easy and stress-free, and I really appreciate his outstanding service. I’m very happy with my new vehicle and would definitely recommend Jeffrey Honda to others.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, Martinchen! We’re so glad to hear Kyle made your 2026 Honda CR-V purchase easy and stress-free. We truly appreciate your recommendation and hope you enjoy your new vehicle!

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