The Used Car Factory

This was the best car buying experience I've had in a long time. I had done my homework, decided what I wanted, colors, features etc. When I went in to talk to them originally, I spoke with Donny and was quite impressed. He didn't try to sell me another make/model vehicle or pressure me into more than I wanted. I gave him a paper with my requests and he followed through in flying colors. It took less then a week start to finish and I LOVE my new van. Steve was great to work with on the finance side of things and definitely a fun guy. I am glad I stopped in to check things out as I had no prior knowledge of your business. THANK YOU Lois Andereck

We went in to purchase my husband a vehicle and walked out purchasing two vehicles.... Donny was Great, took his time. Searched for the vehicles we were looking for and our experience over all has been great

We gave Donny the trucks we were looking for and he found us a great match. We were very pleased and would recommend to anyone

I was pleasantly surprised by my experience. It was quick, smooth and painless. I would do business with them again. Everyone I encountered was vey pleasurable.

In my opinion Donnie is the best car salesman ever!! He is very patient, professional, and just an overall nice guy. My husband and I purchased a 2005 645ci BWM on April 2, 2014. When my husband initially informed Donnie of the car he wanted, Donnie searched for a car and did not stop until he found a car that was everything my husband wanted. Eventually, Donnie found the car in Florida and he babysat the transport of the car from Florida to Maryland as if the car was for himself or as if we were his only customers. My husband called Donnie so much that everyone at the Used Car Factory new his name (lol lol) but at no time was he ever made to feel that he was a nuisance. Everyone at the Used Car Factory - Phil, Steve, Donnie, Lamar, and Troy make buying a used car a delightful experience. They are all very honest and defy the negative "used carsalesman" title. We have informed many of our family and friends of the Used Car Factory and have already decided that all of our future car purchases will be from the Used Car Factory. P.S. - I am having a hard time getting my husband to come in the house; either he is in the car or standing outside looking at it - thanks Donnie LOL LOL!!! P. McRae

everyone was great, no pressure was put on me or my wife. We had stopped in two other occasions, And never felt pressured. i will recommend them to everyone I know. Robert Calhoun

My experience with this guys was awesome i didnt know what i want to get when i got that but i meet a man named Donny he was my sales guys very nice looking and a funny man he help me out alot let me see alot of cars and test drive them too. I still.didnt know what i want it so he help me by telling me about a 2007 Jeep they had out there and guess what i get it i love the Jeep he pick out it is fit for me and my family. I cant forget about my finance he named is Steve another good looking person love to smiling and to keep me happy on my choice he hrlp me out with my payment and show me the best to go ln my car and one more person his named is Phillip is the owner of the place i didnt see alot of him plus when i did he was always smiling and he dress so nice. all i want to say is thank yall very very very much for yall help and patient and yall know who yall are Donny,Steven and Philip

I gave an excellent review because the staff at The Used Car Factory were so fantastic!!!! Everyone was nice, I was greeted as soon as I walked in. My husband and I were looking for a new to us car and we were shown a lot of cars in our price range with details about accidents, previous care, and answered any questions we had. We had our young daughter with us and by this time, she was ready to be down playing. The salesmen (even the ones not helping us) helped entertain her and gave her a balloon! She was crying and no one gave us the look parents get when they can't calm their children down! Steve Pyles explained our credit reports and went over the price and WHY it was priced that way! Brian made sure the car was re-cleaned (unneeded) and right out front to drive home! :-) I would highly recommend anyone in the market for a car to come here first! They really make you feel like family! We LOVE our new Hyundai Veracruz!

Samantha Plater and her team were a phenomenal team and I had an awesome experience with my purchase. These people went above and beyond the call of duty to be of service to our family. Samantha heard my needs and chose the perfect solution to them. I am amazed by this company and the dedicated members that work at the company...KUDOS GUYS...I will be recommending you all over and over!!! Super service!! Dana Brown

Was a very pleasant experience and made my first time buying a car very pleasant and easy experience. Would recommend to others for a car to buy.