Reviews
Amazing experience
We went to take my stepdaughter car shopping and ended up driving home in our very own 2016 Tacoma Sport. We couldn't have been more pleased with the staff and the personal touch they applied. The process took less than 2 hours and we were out the door. Their professionalism and caring approach is simply unmatched. Everyone's personalities exudes "family." I would highly recommend anyone, whether shopping for a new vehicle or simply looking, to visit Johnson City Toyota. I promise that you will never find a more pleasant staff to assist you. We would like to express our sincere appreciation and express a special thank you to "KB" and Shane for their military service and both being Desert Storm veterans.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
great car great saleman
Patrick Collins was our salesman. He was very professional and friendly. We could not have ask for a better experience. Thankyou JohnsonCity Toyota for a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad to hear that Patrick was professional and friendly! Thank you for taking the time to give us a review! We hope you enjoy your new vehicle!
Great Experience!
Best experience I ever had buying a car. Billy, my salesman was awesome. Very easy to work with. The whole process was good from start to finish. The manager was very friendly. Cass was great about going over all the features. My evening wasn't over till pretty late and everyone that I dealt with was still upbeat and helpful, even after the long day! Usually the financing process is the most stressful part for me, but Daniel was great too. Highly recommend trading with Johnson City Toyota. A very Positive Experience. Oh and I love my new RAV4!.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
An excellent experience
We, my wife and I, went there for an oil change and ended up driving a new CAMRY home. We were offered a deal we just could not pass up. The sales people were great Collin Smith, Ken Brown. And Terry Sewell did a super job of telling us how the high tech systems work, and even programming them for us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pete and Linda, Thank you for taking the time to give us a review! We are glad you had a good experience with our staff. Thank you for your business and enjoy that new Camry!
Got more than bargained for!
I went to the dealership to mainly get a quote and shop around,but went home with a 2016 Tacoma. No hassle,no pressure and the friendliness of the sales department was a pleasant experience. I am pleased with the purchase and will continue to do business with Toyota of Johnson City.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We are grateful for your business, and enjoy that New 2016 Tacoma!
Going above
Johnson City Toyota went out of their way to make sure my experience was the best it could be. Andrea Dalton greated me each time with a smile and ready to help me make my decision. She never pushed just to make a sale. Terry explained the cars audio, and assured me she was just a phone call away to answer additional questions. Business with Class!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-Star Review! We are glad to hear that Andrea did a good job helping you with your vehicle purchase. Thank you for buying from our dealership!
Buy new Toyota
Excellent dealership. Bought new 2016 Camry XSE. Whole experience was pleasant. No undue pressure. Salesman (Patrick) was excellent. Manager (Scott) could not have been better. Business fellow (Daniel) was fast and easy to talk to. Shopped several makes and dealers in Johnson City and the professionalism and courtesy of this dealership made the decision to go Toyota easy. And oh yes, the deal was great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jack, Thank you for taking the time to leave us a review! We are glad to hear that our staff took such good care of you. If we can help in the future, please let us know.
very poor experience
My husband was looking for a reasonably priced toyota truck .He found 1 online and called them about it. He offered them a fair price which was NADA book, meaning that is what the car lot can sell it for top retail. They said come on down we will work out a deal. We get there, test drive it and start to look at numbers. There lowest price was 2000 OVER retail. Then he proceeded to explain the price. Needless to say, he didn't leave room for questions about why used car salesmen get a bad rap. He proved the rule. Wasted trip to johnson city..we could have been told his deal over the phone ...no leaving house required.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We apologize for any bad experience you may have had at our dealership. We will use your comments to improve our customer satisfaction. Thank you for taking the time to share.
great deal/dealing with Brian Cook and the rest.
we were not even considering buying in Tenn until we saw the selection and met Brian Cook and started talking. We were treated with respect from everyone there and the knowledge of the products was extraordinary. We will probably purchase another vehicle for our daughter in the near future because of the way we were treated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
a honest dealership
After visiting other dealerships Johnson City Toyota got me what I wanted at the price I wanted. And everyone was helpful. And they saved me money.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
