Reviews
Good experience with Lucky Motors
I bought a 2012 Audi A5 and the experience was good. They were as fair as can be and we got the deal done. Thanks to Dean (Sales) & Chris (owner). Experience was good enough for me to bring my friend back the same day and buy a Jaguar. Says a lot
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Never Returned
Was looking for a vehicle. Called and gave them all my info over the phone to begin process. Was never called back. Was never reacknowledged as to what was going on. Seems shady to go thru most of the process and nothing.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Bentley Purchase
"These guys are serious. I bought a 2009 Bentley Continental GTC from them. I live in Georgia, so I was understandably concerned about buying a car in a different state from a dealer with whom I never dealt before. My first impression of them was the large number of luxury cars they have in their showroom. They all looked impeccable. For further conversations with them I became convinced that these guys really care about the cars they sale, there should be no worries about them keeping their cars exposed to the rain or weather outside. They have a form to be used by prospective buyers so you can have the car inspected by another dealer before you commit yourself to the purchase; this is a very good thing when you consider that most of the cars they sell are close or over 100K dollars, some way over. I did not take advantage of this, instead I bought my Bentley with the condition that I could returned in one week with no restocking charge, which is a pretty salty 12%. Thus is not surprise, since given the high price of these cars, there must be a number of buyers who change their mind or can not afford them and need to return them. They are though negotiators when arranging the sale price, but there is no pressure and do not make any exaggerations or false representations. The salesman I dealt with was a knowledgeably, friendly and polite fellow but tended to slide too quickly over the process. If you buy a car from them take your time over the forms and receipts and make sure that all the I's are dotted and all the T's crossed. I had a small problem with the out-of-state tax, although it was solved in a few days. And here is the clinch: I called them with questions several times after I bought the car and they always answered my calls and if necessary called me back at a reasonable time. I was always directed to the right person or taken care of by the manager/owner himself. I found that very unusual and rewarding . Would I buy another car from these guys? The answer is a definitive YES."
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Terrible experience, worst salesperson ever
My wife and I were shopping for cars and had a test drive with Mike. The entire experience was bizarre and I should have spoken up at the time but honestly my wife was humiliated and I was angry. We had been test driving Audis/ BMWs, and Maseratis that day but were toying with the idea of getting a Wrangler. So the day had been spent driving manual transmission sports cars, and it had been years and years since my wife had driven a manual Jeep. I did a test drive, and Mike gave no clear directions as to where to go, but became visibly annoyed when I didn't turn where he wanted me to. When my wife drove, he immediately began disparaging her driving and offering condescending instructions. When she spoke up and told him she'd been driving a manual for 21 years (she is better than I am) , his response was "well you can't tell." He continued the lack of directions and irritation when we didn't go where he wanted us to. It was the singularly most bizarre sales experience I have ever had. I don't know if he thought he was being funny, but it wasn't funny at all, it was sexist, hostile, and rude. My wife was so shaken by what had happened that she skipped the next test drive and then we immediately left. She said she wouldn't buy a car from him regardless of any offer he could make. We drove back to another dealership and bought a car an hour later. I wouldn't recommend going to this dealearship based on the other interactions I saw while there, and I certainly wouldn't recommend Mike as a sales person to anyone, ever.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Best Selection of Luxury & Exotic Cars; Great Service
I love my car from Lucky Motors. I was very fortunate to be able to work with Roman. His technical expertise and sales style enticed me to buy. Many dealers sell cars that they don't have any knowledge about but that was not the case with Roman. He took me through all the ins and outs of the car before and after the sale. He was very trustworthy and really knew his stuff. He also worked above and beyond to make my sale happen. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent customer service!
I have never written a review before but here goes, from the word go Mike Salerno did everything he could to get me a deal for the car I wanted and he didn't disappoint. Very courteous and professional, I would highly recommend this dealership to anyone looking for a great deal and be treated like one of the family. Give them a try if not sure you can get approved Mike will take of you, doesn't hurt to try and you might be surprised at how easy it is.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rude, Unprofessional and Unacceptable Customer Service
We purchased a 1948 GMC truck from Lucky Motors. The sales person, Mike, was helpful and pleasant until there was an issue. We received the truck with $539 worth of dings and scratches from the transportation of the truck from Illinois to Georgia. We never received a bill of lading and the dealership is unwilling to produce one to us. The owner of Lucky Motors, Chris, is extremely rude and unprofessional to say the least. He has told me that he is no longer going to discuss this with us and refuses to work with Exclusive Auto Transportation that they hired to transport the truck to us. I would highly suggest not purchasing from this dealership. We paid $25,000 cash for this truck and once it left their lot, they no longer care or provide any customer service...period. STAY AWAY!!!!!!!!!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
2014 Z51 Stingray
I worked with Mike and Sam, but mostly Mike ! I saw the car on cars.com, negotiate the price, got financed, got the car shipped to AZ, all from pictures and inspection they did. I got the car, I enjoy it, it is super clean, looks and smells like new, just like the pictures from web site! I dealt over the Internet and phone! Great experience and process! Thank you Mike! When you come to AZ I'll buy you a bear! cornel v
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It was fast easy and friendly
It was a great experience for my first car!! Great prices and great people!! Everyone was super nice really recommend this place! Have a really wide variety of models.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Scam artist & high dollar auction Junk ......
Back in June 2015 I bought a 2008 Audi S5 with 59,000 miles on it. This car was the biggest xxx I've ever owned in my life and been screwed on ! Stay away from these people crooks with a smile.... When I bought the car they promised to fix a bunch of things on there and they never did and I had a IOU for! I was charged $300 for vin etching that was never done big scam ! I was sold an aftermarket warranty that was junk it doesn't even apply till 30 days after you buy the car and I was overcharged for it .... Long story short I put less than 2000 miles on this car and I took $4000 loss to get out of it into another car ! Chris Wright is a joke and a lies and will rip you off in a heart beat . Their service department it's a bunch of butchers right down to the manager Chuck who runs the shop !!! I had to call the states attorney to get any kind of refund for my warranty and I never got my money back for the vin etching xxxxxxxx! Don't let their high dollar auction junction fool your eyes...STAY AWAY .STAY AWAY .STAY AWAY .STAY AWAY .STAY AWAY .STAY AWAY .STAY AWAY.STAY AWAY.STAY AWAY!!!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
