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Volkswagen of St. Augustine

(275 reviews)
Visit Volkswagen of St. Augustine
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 8:00am–5:30pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday Closed Closed
New (877) 731-1051 (877) 731-1051
Used (855) 559-2118 (855) 559-2118
Service (855) 286-9382 (855) 286-9382

Reviews

(275 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volkswagen of St. Augustine from DealerRater.

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Awesome!!!

Shout out to all!!! Jeremy!! David!!!Alex!!! Cant recommend this dealership enough. Best!!! Fell upon this spot on a whim. Car hunting. My buddy and I said let’s go look why not. Best decision we could have made. He’s rocking a new Atlas crossover. I will be sporting a used Passat. Go!!! Do yourself a favor ask or Jeremy. For Jeremy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great dealership Steve in service is excellent. Everyone...

Great dealership Steve in service is excellent. Everyone in dealership that I met was very friendly. I also had my car wash by Chris. WOW it looks new and he vacuumed . I had a terrific experience..thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent service !!!!great staff !!!! Had issues with...

Excellent service !!!!great staff !!!! Had issues with my Jetta and was fixed. Good communication with Logon , I am pleased with the service . Also went to the parts department , the gentleman there was helpful in answering questions about a UBS cable which I purchased Great experience at VW in st Augustine . Thank you all !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience arriving with out an appointment battery...

Great experience arriving with out an appointment battery dead. Steve in service made everything happen for me.. I was in middle of moving very stressed out Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Friendly staff that is very knowledgeable about...

Friendly staff that is very knowledgeable about Volkswagen vehicles. Very clean and well maintained dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Outstanding service from sales technical and Service...

Outstanding service from sales technical and Service Department manager The Sales Technical and especially Service Manager explained everything in detail and provided excellent loaner car because they needed one week to do the work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you so much for taking the time to write a review. We truly appreciate you!

Robin Snyder and her Team did an excellent job repairing...

Robin Snyder and her Team did an excellent job repairing the side assists on my 2016 Touareg TDI. Superb and timely communication and handling the external administrative requirements.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We appreciate you Michael, thanks so much for the review!

Robin & Ronnie provided outstanding service. The people...

Robin & Ronnie provided outstanding service. The people and facilities are wonderful. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you so much for the review, we truly do appreciate you taking the time to review us! We hope to see you again!

Jeep Wrangler

We had Darrick Moreno to help us in sales. It was an excellent experience. Darrick went out of his way in his assistance and getting our vehicle ready. At the end Katrina was very helpful. We recommend them highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Disgusting dealership

This was by far the most bizarre experience at a dealership I have ever seen. Bought a car from them several years back and they were the classiest dealer in town. Now, it’s filled with poorly dressed teenagers that don’t even try to help you, a lot that is filled with cars that are unmarked, unorganized and chaotic looking. The staff was unprofessional and unprepared to answer questions... it was awful, it was sad and it was massively disappointing!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We are very sorry that you had a disappointing experience recently at our store. We value your prior business and your feedback and are working on changes to address the issues you brought up.