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Darrell Waltrip Buick GMC

(1,370 reviews)
Visit Darrell Waltrip Buick GMC
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2025 state dealer award 2024 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2016 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award

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New (877) 244-3962 (877) 244-3962
Used (877) 247-5929 (877) 247-5929
Service (877) 248-4997 (877) 248-4997

Inventory

See all 359 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since December 2013.
Part of the Darrell Waltrip and Hendrick Automotive family located at I 65 in Franklin Tennessee. Access to over 7000 used cars and soon to be one of the largest Buick GMC inventories in the Nashville area. Brand New state of the art facility with a full service and parts department.

Service center

Phone number (877) 248-4997

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Michael Borton headshot
Michael Borton
Sales Consultant
(0 reviews)
Stephanie Boyd headshot
Stephanie Boyd
Service Advisor
(0 reviews)
Kevin Chang headshot
Kevin Chang
Sales Consultant
(0 reviews)
Roman Chortyk headshot
Roman Chortyk
Sales Associate
(0 reviews)
Sheryl Cook headshot
Sheryl Cook
Service Advisor
Sasha Danquah headshot
Sasha Danquah
Sales Consultant
Candice Dufrane headshot
Candice Dufrane
Finance Assistant/Guest Services Manager
(0 reviews)
Harrison Forbes headshot
Harrison Forbes
Sales Consultant
(0 reviews)
Preston Foreman headshot
Preston Foreman
Sales Consultant
(0 reviews)
Mark Gray headshot
Mark Gray
Finance Manager
(0 reviews)
Miriam Hernandez headshot
Miriam Hernandez
Sales Consultant
(0 reviews)
Eric Hess headshot
Eric Hess
Sales Consultant
(0 reviews)
Tim Howell headshot
Tim Howell
Service Advisor
(0 reviews)
Daniel Johnson headshot
Daniel Johnson
Finance Manager
(0 reviews)
Derek Johnson headshot
Derek Johnson
Service Advisor
Kyle Kemp headshot
Kyle Kemp
Sales Manager
(0 reviews)
Havnaz Kucher headshot
Havnaz Kucher
Sales Consultant
(0 reviews)
Melody Lee headshot
Melody Lee
Sales Consultant
(0 reviews)
Tanner Lee headshot
Tanner Lee
Service Advisor
Erik Luck headshot
Erik Luck
Assistant Service Manager
Katie Mahoney headshot
Katie Mahoney
Guest Representitive
(0 reviews)
Lawrence Martin headshot
Lawrence Martin
General Manager
(0 reviews)
Reed McMahan headshot
Reed McMahan
Sales Consultant
(0 reviews)
John Nadobny headshot
John Nadobny
Sales Consultant
(0 reviews)
Amanda Nault headshot
Amanda Nault
Service Advisor
(0 reviews)
Tuan Nguyen headshot
Tuan Nguyen
New Car Sales Manager
(0 reviews)
Amber Person headshot
Amber Person
Sales Professional
(0 reviews)
Caleb Redd headshot
Caleb Redd
Sales Professional & EV Specialist
(0 reviews)
Roy Roberts headshot
Roy Roberts
Sales Consultant
(0 reviews)
Ace Sheme headshot
Ace Sheme
Sales Consultant
(0 reviews)
William Stephenson headshot
William Stephenson
Sales Consultant
(0 reviews)
Eric Stewart headshot
Eric Stewart
Finance Manager
(0 reviews)
Tj Sturdivant headshot
Tj Sturdivant
Sales Consultant
(0 reviews)
Tim Thomas headshot
Tim Thomas
Service Manager
(0 reviews)
Loren Vanderkooi headshot
Loren Vanderkooi
Used Car Sales Manager
(0 reviews)
Samantha VonBehren headshot
Samantha VonBehren
Sales
(0 reviews)
Jimmy White headshot
Jimmy White
Used Car Sales Manager
(0 reviews)
Jimmy Wiseman headshot
Jimmy Wiseman
Service Advisor

Reviews

(1,370 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Darrell Waltrip Buick GMC from DealerRater.

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Kevin Chang is a ROCK STAR! I have never been provided EXCEPTIONAL Customer Service like he provided. Because I reside an hour away, most of my interaction with Kevin was via email. Kevin took his time to reserach and answer every single question I had! Kevin never said NO! He took his time to even video/record the GMC Sierrra I was interested in purchasing. Every single question answered! He was amazing!

Kevin Chang is a ROCK STAR! I have never been provided EXCEPTIONAL Customer Service like he provided. Because I reside an hour away, most of my interaction with Kevin was via email. Kevin took his time to reserach and answer every single question I had! Kevin never said NO! He took his time to even video/record the GMC Sierrra I was interested in purchasing. Every single question answered! He was amazing!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bruce, we are so happy to read such a great review about Darrell Waltrip Buick GMC! Thank you for your business!

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Lawrence Martin and his team are the best in the business, Calab Redd is the best salesman around. i have purchase 10 cars and trucks from Darrell Waltrip dealership and recommended them to all my friends

Lawrence Martin and his team are the best in the business, Calab Redd is the best salesman around. i have purchase 10 cars and trucks from Darrell Waltrip dealership and recommended them to all my friends

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Darrell Waltrip Buick GMC. Thank you for your loyalty and your kind words. We'll your message along to the team.

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I recently picked up a 2020 Sierra from Darrell Waltrip Buick GMC and honestly couldn't be happier with the whole experience. Jordan Clayton was my salesperson and he made the whole process really easy, no pressure, just straightforward answers and genuine help finding the right truck for me. The Sierra itself has been fantastic, exactly what I was looking for. If you're in the market for a new vehicle, ask for Jordan. He'll take good care of you!

I recently picked up a 2020 Sierra from Darrell Waltrip Buick GMC and honestly couldn't be happier with the whole experience. Jordan Clayton was my salesperson and he made the whole process really easy, no pressure, just straightforward answers and genuine help finding the right truck for me. The Sierra itself has been fantastic, exactly what I was looking for. If you're in the market for a new vehicle, ask for Jordan. He'll take good care of you!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kevin, we're happy to hear you had such a positive experience with our team! Thank you for your business!

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If you’re looking for someone who genuinely cares about getting you the right vehicle not just making a sale ask for Dustin Durham at Darrell Waltrip Buick GMC. Dustin brings a rare mix of professionalism, product knowledge, and real-world honesty that makes the entire process feel straightforward and stress-free. What stands out most is his approach. He listens first, asks the right questions, and actually pays attention to what matters to you budget, lifestyle, and long-term value. There’s no pressure, no gimmicks just a confident, laid-back style that makes you feel like you’re working with someone on your side. Dustin also knows the inventory inside and out. Whether you’re looking for something practical, powerful, or a little more refined, he breaks down features in a way that makes sense without overwhelming you. And when it comes time to make a decision, he’s transparent and direct, which builds trust quickly. I recently purchased a 2024 Yukon through Dustin, and the experience couldn’t have been better. He made the process seamless, walked me through all the features, and made sure I was completely confident in my decision. The Yukon itself is everything I wanted spacious, powerful, and refined and Dustin made sure I got exactly the right one. Beyond the sale, Dustin’s commitment doesn’t stop. He follows up, makes sure you’re taken care of, and genuinely wants you to feel good about your purchase long after you drive off the lot. If you want a smooth experience with someone who combines confidence, integrity, and a strong work ethic, Dustin Durham is the one to see. I would recommend Darrel Waltrip Buick GMC

If you’re looking for someone who genuinely cares about getting you the right vehicle not just making a sale ask for Dustin Durham at Darrell Waltrip Buick GMC. Dustin brings a rare mix of professionalism, product knowledge, and real-world honesty that makes the entire process feel straightforward and stress-free. What stands out most is his approach. He listens first, asks the right questions, and actually pays attention to what matters to you budget, lifestyle, and long-term value. There’s no pressure, no gimmicks just a confident, laid-back style that makes you feel like you’re working with someone on your side. Dustin also knows the inventory inside and out. Whether you’re looking for something practical, powerful, or a little more refined, he breaks down features in a way that makes sense without overwhelming you. And when it comes time to make a decision, he’s transparent and direct, which builds trust quickly. I recently purchased a 2024 Yukon through Dustin, and the experience couldn’t have been better. He made the process seamless, walked me through all the features, and made sure I was completely confident in my decision. The Yukon itself is everything I wanted spacious, powerful, and refined and Dustin made sure I got exactly the right one. Beyond the sale, Dustin’s commitment doesn’t stop. He follows up, makes sure you’re taken care of, and genuinely wants you to feel good about your purchase long after you drive off the lot. If you want a smooth experience with someone who combines confidence, integrity, and a strong work ethic, Dustin Durham is the one to see. I would recommend Darrel Waltrip Buick GMC

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Gabriel, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Darrell Waltrip Buick GMC. Thank you for your business!

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Alexander was a pleasure to work with! He made the process super easy! I would return to him in the future to purchase another GMC!

Alexander was a pleasure to work with! He made the process super easy! I would return to him in the future to purchase another GMC!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Darrell Waltrip Buick GMC. Thank you!

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The work was completed in a timely and quality manner. The vehicle is a 2018 Denali HD Diesel. The crew used GMC rebates and incentives to help minimize the cost to me.

The work was completed in a timely and quality manner. The vehicle is a 2018 Denali HD Diesel. The crew used GMC rebates and incentives to help minimize the cost to me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mark, we sincerely thank you for the positive review, and look forward to seeing you again soon!

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Great service great people will be back for another vehicle. Great experience buying it was quick friendly service. Recommend to others, they treat you right

Great service great people will be back for another vehicle. Great experience buying it was quick friendly service. Recommend to others, they treat you right

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

James, we are so pleased you enjoyed your visit to Darrell Waltrip Buick GMC! Thank you for letting us know how we did.

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This was a very professional experience. Alex Beason was well prepared, asked good questions, and knows his product well. I would highly recommend this dealership and specifically Alex Beason.

This was a very professional experience. Alex Beason was well prepared, asked good questions, and knows his product well. I would highly recommend this dealership and specifically Alex Beason.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Crobinbrock, thank you for your kind review; we are happy to pass along your comments to the team here at Darrell Waltrip Buick GMC!

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Great experience. The video of my car during my service visit was detailed and a very nice touch. Darrell Waltrip has always done me and my family right with the car buying experience and service. Can't recommend this dealership enough!

Great experience. The video of my car during my service visit was detailed and a very nice touch. Darrell Waltrip has always done me and my family right with the car buying experience and service. Can't recommend this dealership enough!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Kyle, we're glad you had such a wonderful experience with us!

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The vehicle service went very well. The service personnel were friendly and responsive. That is where it stopped. The advisor had a chip on his shoulder and showed by his actions. The waiting area was cold with no one available to fix it.

The vehicle service went very well. The service personnel were friendly and responsive. That is where it stopped. The advisor had a chip on his shoulder and showed by his actions. The waiting area was cold with no one available to fix it.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Larry, we're glad you had such a wonderful experience with us! Thank you!

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