Bridgewater Chevrolet

Great experience. Andrew is extremely knowledgeable and he made the process easy. The staff are outstanding. Thank you.

We purchased 3 vehicles from Bridgewater Chevrolet in approximately 2 years, but after our most recent experience, we will not be returning. After purchasing our Traverse, dealership staff told my husband he could leave his belongings in our trade-in overnight and return the next day for them. When he returned, most of his belongings were gone. We were later told a technician had removed them. After multiple trips, some items were eventually returned, but approximately $200 worth of personal property is still missing months later. We then purchased a Trax, and the dealership lost my license plates after my salesperson had confirmed in writing that he was holding them for me. When my husband went back after being told everything was ready, the salesperson insisted that we had the plates, and the conversation escalated into a heated argument. The dealership ultimately could not locate them, and we had to complete additional paperwork and make yet another trip for replacement plates. There were other issues as well, including registration/documentation errors and repairs and a detail that had been promised when we purchased the Traverse. Our collision center ultimately coordinated with Bridgewater Chevrolet to have the promised repairs completed while our vehicle was there for unrelated accident repairs. Now we have another concern. When we picked up the Traverse, the collision center told us Bridgewater Chevrolet had replaced the windshield as part of that promised work. However, the previous owner’s car-wash membership sticker, our dash cam, our E-ZPass adhesive strips and the other existing stickers are all still attached to the inside of the windshield in their exact original locations. We are now requesting documentation to confirm whether the windshield was actually replaced. What has been most disappointing throughout this experience is the lack of accountability and communication from management. Angel told me he would escalate the missing-property issue and never followed up. I sent two emails to senior dealership management explaining everything and requesting assistance and received no response. At our salesperson’s suggestion, I also documented the unresolved issues through the dealership’s shared customer text system. That message was never acknowledged either. Mistakes happen, and we gave the dealership numerous opportunities to make things right before posting this review. We were repeat customers who had previously left positive feedback and completed positive customer surveys because we trusted this dealership. Unfortunately, after everything that has happened, and particularly the lack of response from management, that trust is gone.

The dealer service department did a wonderful job servicing my car. Scott Morrison took my call, answered all my questions and took control when I dropped off my car. Great experience!

I had nothing but positive things to say about Jim & Alberto at Bridgewater Chevrolet! Jim was very easy going & honest with us from the very start. Alberto came in & took over and it was smooth sailing from there. Helped us understand & explain everything to us. Cannot reccomend them enough for your next car!

Service department specially Jason Cabrales was outstanding. Work was in time and specially didn’t have to wait long time.

I have had positive experiences with Bridgewater Chevrolet since day 1. From Sales to Service they are top notch.

Great place to shop for a vehicle! Brandon is very professional and pleasant to dealing with.

Jayson and bridgewater chevy treated me well, it was the quicking oil change I've ever had that's for sure

Jayson was professional and extremely helpful with my questions about my car. Everyone on site was extremely helpful and friendly. It was my first time visiting and you will have a loyal customer is me going forward.

Bridgewater Chevrolet has been the primary dealership servicing my vehicle for many years. Unfortunately, on Monday, September 21st, I was notified, with pictures, that my vehicle’s frame was severely rusted and could have snapped at any moment, potentially causing a terrible accident. My concern is the gross negligence in failing to identify this dangerous deterioration during the many oil changes, tire rotations, and repairs performed over the years. As a loyal customer, I am extremely disappointed that this issue was not discovered sooner. To make matters worse, I had to pay for an oil change and a diagnostic fee for a vehicle that now needs to be junked. After years of loyalty, it is unfortunate that my experience with this dealership has ended this way. If I could give zero stars, I would.