Bridgewater Chevrolet

I was very impressed receiving a text message from Jayson advising that would be the best way for us to communicate regarding the servicing of my truck. Had a question for Jayson and after 3 text messages over the period of an hour did not receive any response ?? I then tried calling and that was a disaster speaking with a virtual operator who could not answer simple questions.

Kenny was outstanding and helped me and guided everything for my vehicle perfectly. Would always recommend him and Bridgewater Chevy to all of friends and family.

Friendly and efficient staff takes care of everything from check in to job completion. A full explanation of work performed, and a report of any future required maintenance is provided.

Peter was very professional. He explained everything clearly and made sure we understood everything. He was very patient, and we never felt rushed or pressured. We truly appreciated his professionalism knowledge and excellent customer service.

Great experience. Andrew is extremely knowledgeable and he made the process easy. The staff are outstanding. Thank you.

We purchased 3 vehicles from Bridgewater Chevrolet in approximately 2 years, but after our most recent experience, we will not be returning. After purchasing our Traverse, dealership staff told my husband he could leave his belongings in our trade-in overnight and return the next day for them. When he returned, most of his belongings were gone. We were later told a technician had removed them. After multiple trips, some items were eventually returned, but approximately $200 worth of personal property is still missing months later. We then purchased a Trax, and the dealership lost my license plates after my salesperson had confirmed in writing that he was holding them for me. When my husband went back after being told everything was ready, the salesperson insisted that we had the plates, and the conversation escalated into a heated argument. The dealership ultimately could not locate them, and we had to complete additional paperwork and make yet another trip for replacement plates. There were other issues as well, including registration/documentation errors and repairs and a detail that had been promised when we purchased the Traverse. Our collision center ultimately coordinated with Bridgewater Chevrolet to have the promised repairs completed while our vehicle was there for unrelated accident repairs. Now we have another concern. When we picked up the Traverse, the collision center told us Bridgewater Chevrolet had replaced the windshield as part of that promised work. However, the previous owner’s car-wash membership sticker, our dash cam, our E-ZPass adhesive strips and the other existing stickers are all still attached to the inside of the windshield in their exact original locations. We are now requesting documentation to confirm whether the windshield was actually replaced. What has been most disappointing throughout this experience is the lack of accountability and communication from management. Angel told me he would escalate the missing-property issue and never followed up. I sent two emails to senior dealership management explaining everything and requesting assistance and received no response. At our salesperson’s suggestion, I also documented the unresolved issues through the dealership’s shared customer text system. That message was never acknowledged either. Mistakes happen, and we gave the dealership numerous opportunities to make things right before posting this review. We were repeat customers who had previously left positive feedback and completed positive customer surveys because we trusted this dealership. Unfortunately, after everything that has happened, and particularly the lack of response from management, that trust is gone.

The dealer service department did a wonderful job servicing my car. Scott Morrison took my call, answered all my questions and took control when I dropped off my car. Great experience!

I had nothing but positive things to say about Jim & Alberto at Bridgewater Chevrolet! Jim was very easy going & honest with us from the very start. Alberto came in & took over and it was smooth sailing from there. Helped us understand & explain everything to us. Cannot reccomend them enough for your next car!

Service department specially Jason Cabrales was outstanding. Work was in time and specially didn’t have to wait long time.

I have had positive experiences with Bridgewater Chevrolet since day 1. From Sales to Service they are top notch.