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Open Road Subaru

(97 reviews)
Sales hours: 9:00pm to 9:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00pm–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30pm–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday Closed Closed

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Reviews

(97 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Christian was very informative about costs when I came in

Christian was very informative about costs when I came in to reset my Eyesight program. He explained everything and did not try to upsell unnecessary work. I really appreciate that! In addition, the evening crew helped us in paying and picking up my car very close to quitting time. This couldn’t be helped. Thank you to Lisa and the Service attendant for getting us out the door! Eyesight works great now.

Christian was very informative about costs when I came in

Christian was very informative about costs when I came in to reset my Eyesight program. He explained everything and did not try to upsell unnecessary work. I really appreciate that! In addition, the evening crew helped us in paying and picking up my car very close to quitting time. This couldn’t be helped. Thank you to Lisa and the Service attendant for getting us out the door! Eyesight works great now.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Claudia, we are glad to hear Christian and our team provided clear information and efficient service at Open Road Subaru. Here’s to easy car care and smooth rides ahead! Safe travels!

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Hi, I purchased a Subaru Forester touring at the Open Rd.

Hi, I purchased a Subaru Forester touring at the Open Rd., Subaru in Union New Jersey and I was helped by a very polite and very helpful sales person Rikardo. He helped me find exactly what I wanted and I love it. I will definitely refer this dealership to anyone who wants to purchase a Subaru. Thank you so much, Rikardo.

Hi, I purchased a Subaru Forester touring at the Open Rd.

Hi, I purchased a Subaru Forester touring at the Open Rd., Subaru in Union New Jersey and I was helped by a very polite and very helpful sales person Rikardo. He helped me find exactly what I wanted and I love it. I will definitely refer this dealership to anyone who wants to purchase a Subaru. Thank you so much, Rikardo.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for choosing Open Road Subaru and for recommending Rikardo! We wish you many happy miles ahead in your new Subaru Forester! Safe travels!

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Open Road Subaru made our shopping experience so easy!

Open Road Subaru made our shopping experience so easy! We highly recommend Rickardo Wallace in sales, John the manager, Lou in Finance and Alam. All were helpful, knowledgeable and great to work with! We will always shop with Open Road Auto Group!

Open Road Subaru made our shopping experience so easy!

Open Road Subaru made our shopping experience so easy! We highly recommend Rickardo Wallace in sales, John the manager, Lou in Finance and Alam. All were helpful, knowledgeable and great to work with! We will always shop with Open Road Auto Group!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jeff and Allison, we're elated to hear your experience was so seamless and enjoyable with our team! Thank you for choosing Open Road Subaru and please know we're always here when you need us again. Safe travels ahead!

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I have brought our I have always been car for maintenance

I have brought our I have always been car for maintenance and service since we bought the Outback in 2014. I have always been impressed with the service dept, the people there are knowledgeable and honest. If there is something that doesn’t need to be repaired right away, they tell you that it can wait. I trust them, that is important to me. Jose Mora is wonderful to deal with and I am so grateful for his handling of everything.

I have brought our I have always been car for maintenance

I have brought our I have always been car for maintenance and service since we bought the Outback in 2014. I have always been impressed with the service dept, the people there are knowledgeable and honest. If there is something that doesn’t need to be repaired right away, they tell you that it can wait. I trust them, that is important to me. Jose Mora is wonderful to deal with and I am so grateful for his handling of everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Tony, thank you for trusting Open Road Subaru's Service Department over the years. We're grateful for your loyalty, and we'll pass along your kudos to Jose and the team. Safe travels!

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Open Road service gets 5 stars from me.

Open Road service gets 5 stars from me. Christian and the entire staff are professional and courteous. I highly recommend them.

Open Road service gets 5 stars from me.

Open Road service gets 5 stars from me. Christian and the entire staff are professional and courteous. I highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Denise, thank you for giving our team five stars! We appreciate your business and your feedback. We hope to see you back at Open Road Subaru!

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We had an excellent experience at Open Road Subaru.

We had an excellent experience at Open Road Subaru. Matthew contacted us right away, noted our expectations and needs, and guided us through this new journey. This is our third deal with Open Road Subaru that is highly client oriented. We love Subaru, expect better loyalty discounts :)

We had an excellent experience at Open Road Subaru.

We had an excellent experience at Open Road Subaru. Matthew contacted us right away, noted our expectations and needs, and guided us through this new journey. This is our third deal with Open Road Subaru that is highly client oriented. We love Subaru, expect better loyalty discounts :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your excellent review! We're delighted to hear Matthew took great care of you. We appreciate your loyalty and see you next time at Open Road Subaru!

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Christian Santiago from open road subaru is kind, helpful

Christian Santiago from open road subaru is kind, helpful and efficient. I am a happy and satisfied customer:)

Christian Santiago from open road subaru is kind, helpful

Christian Santiago from open road subaru is kind, helpful and efficient. I am a happy and satisfied customer:)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Cristina, thank you for sharing your wonderful feedback about Christian Santiago! We'll be sure to pass along your kind words to him. See you next time at Open Road Subaru!

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We had an excellent experience at Open Road Subaru.

We had an excellent experience at Open Road Subaru. Christine contacted us right away and met us at the dealership. Nestor was our salesperson and listened to our wants and needs and got us a great deal. We would definitely use this dealership again. It was quick and easy and honestly one of the best car buying experiences I've ever had. We love our new Subaru Forester!

We had an excellent experience at Open Road Subaru.

We had an excellent experience at Open Road Subaru. Christine contacted us right away and met us at the dealership. Nestor was our salesperson and listened to our wants and needs and got us a great deal. We would definitely use this dealership again. It was quick and easy and honestly one of the best car buying experiences I've ever had. We love our new Subaru Forester!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sylvia, thank you for sharing your fantastic feedback about Christine, Nestor, and the team! We're glad to hear that you had a smooth and enjoyable car-buying experience at Open Road Subaru. Enjoy your new Subaru Forester, and we hope to see you again in the future! Safe travels!

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My recent service experience at Subaru of Union was

My recent service experience at Subaru of Union was outstanding Dominic and his team were welcoming and efficient I really like that you can drive right in to a covered drop off - this is especially helpful in in bad weather and when children are present at the drop off There was minimal waiting time and my service representative came to personally get me and explain everything that had been done Dominic even held my grandson for me and took him to the car as I finished the paperwork Subaru has a wonderful team- keep up the great work!the

My recent service experience at Subaru of Union was

My recent service experience at Subaru of Union was outstanding Dominic and his team were welcoming and efficient I really like that you can drive right in to a covered drop off - this is especially helpful in in bad weather and when children are present at the drop off There was minimal waiting time and my service representative came to personally get me and explain everything that had been done Dominic even held my grandson for me and took him to the car as I finished the paperwork Subaru has a wonderful team- keep up the great work!the

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ann, it makes our day to hear Dominic and the team went the extra mile to assist you at Open Road Subaru. We hope to see you and your grandson again down the road! Safe travels!

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Matthew, our sales rep, was very helpful in determine the

Matthew, our sales rep, was very helpful in determine the best Subaru model that would fit our lifestyle. He clearly explained the purchase/leasing options available to us. I would give Matthew and the staff of this dealership ten stars if that option were available!

Matthew, our sales rep, was very helpful in determine the

Matthew, our sales rep, was very helpful in determine the best Subaru model that would fit our lifestyle. He clearly explained the purchase/leasing options available to us. I would give Matthew and the staff of this dealership ten stars if that option were available!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with Matthew and the team! Enjoy your new ride, and we look forward to seeing you again at Open Road Subaru.

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