Reviews
We had a very pleasant experience. Everyone there was very nice and helpful. Highly recommend.
We had a very pleasant experience. Everyone there was very nice and helpful. Highly recommend.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing how pleasant and helpful our staff was during your new Mazda CX-50 purchase. We’re thrilled you felt well supported. Enjoy driving your Mazda on every adventure. Everyone Loves a Nucar!
The dealership has a nice selection of vehicles, fair pricing, and a friendly and knowledgeable staff!
The dealership has a nice selection of vehicles, fair pricing, and a friendly and knowledgeable staff!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're glad to hear that you enjoyed our selection of vehicles, fair pricing, and the friendly service from our knowledgeable staff at Nucar Mazda of New Castle. We appreciate your feedback and look forward to assisting you again in the future! The Nucar Mazda Team
Have been using Nucar for car service for years excellent service Friendly people keep you updated and complete service in timely manner Also reasonable pricing
Have been using Nucar for car service for years excellent service Friendly people keep you updated and complete service in timely manner Also reasonable pricing
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic feedback, Eileen! We truly appreciate your loyalty to Nucar Mazda of New Castle and are thrilled to hear that you consistently receive excellent service from our friendly team. We strive to keep our customers updated and provide timely service at reasonable prices. Looking forward to seeing you again for your next service! The Nucar Mazda Team
Unprofessional! Five hours to purchase a used car in a cash transaction "Car had to be detaied." It was sitting on the lot in near ready condition. A wash and vacuum was tha was needed. Final delivery was disaster! An outside vendor to Nucar repaired a surface finish problem. Ben, our sales person, was in his position a few weeks without tarining. He lacked persona; skills. He disappeared on numerous occassions, leaving my wife I wondering where his was and what he was doing!
Unprofessional! Five hours to purchase a used car in a cash transaction "Car had to be detaied." It was sitting on the lot in near ready condition. A wash and vacuum was tha was needed. Final delivery was disaster! An outside vendor to Nucar repaired a surface finish problem. Ben, our sales person, was in his position a few weeks without tarining. He lacked persona; skills. He disappeared on numerous occassions, leaving my wife I wondering where his was and what he was doing!
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- 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you, Joseph, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you. Please reach out to us; we would love to address your concerns.
Highly impressed with the quick attention and follow up. And the earliest delivery of the vehicle when completed. The frequent updates were very welcomed.
Highly impressed with the quick attention and follow up. And the earliest delivery of the vehicle when completed. The frequent updates were very welcomed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted our team provided prompt attention, regular updates, and early delivery for your Mazda CX-50 Hybrid. Thank you for trusting us with your service and sharing your positive feedback. Everyone Loves a Nucar!
Great store. Super efficient and very competitive on price.Corey is a star and she be promoted.
Great store. Super efficient and very competitive on price.Corey is a star and she be promoted.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Nucar Mazda of New Castle. Corey truly is a star, and we appreciate you recognizing her hard work. We look forward to welcoming you back soon! The Nucar Mazda Team
I went for a oil change tire rotation show me the video two things that I needed to be done, which was changed the air filter in the cabin filter and the differential oil everything was completed. I am completely satisfied with the service that I got
I went for a oil change tire rotation show me the video two things that I needed to be done, which was changed the air filter in the cabin filter and the differential oil everything was completed. I am completely satisfied with the service that I got
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Nucar Mazda of New Castle, Juan! It’s fantastic to hear that your recent oil change, tire rotation, and maintenance went so smoothly. Your business means a lot to our team, and help is always just a call away should anything else come up. See you at your next visit! The Nucar Mazda Team
My experience was I saw the car on Cars.com I called. They had the car I went to the dealership which was an hour away. I told thim I would buy the car. I found six little things wrong that I wanted it fixed. They told me to buy the car and they will fix the six things. I said I would like to give a deposit. They said no you have to buy the car. I said I’m an hour away. I would like everything fixed before I have to keep coming back-and-forth. They did not want to hear that so I said when you get the car fixed, call me up and I will be back. The one major thing was the back window on the convertible was half unglued. I called a week later and said is the car ready they said no I said I hope you put the car in the garage because there was a 7 inch rain storm the night before the next thing I know they ran the car through the auction because they probably did not put it inside and noticed the car was destroyed from water very very unprofessional place and bad experience. Can you imagine if I paid for the car and then they told me it couldn’t be fixed that would have been a real headache and I never heard of a car dealership, not taking a deposit on a used car. I have bought a lot of cars in my life crazy.
My experience was I saw the car on Cars.com I called. They had the car I went to the dealership which was an hour away. I told thim I would buy the car. I found six little things wrong that I wanted it fixed. They told me to buy the car and they will fix the six things. I said I would like to give a deposit. They said no you have to buy the car. I said I’m an hour away. I would like everything fixed before I have to keep coming back-and-forth. They did not want to hear that so I said when you get the car fixed, call me up and I will be back. The one major thing was the back window on the convertible was half unglued. I called a week later and said is the car ready they said no I said I hope you put the car in the garage because there was a 7 inch rain storm the night before the next thing I know they ran the car through the auction because they probably did not put it inside and noticed the car was destroyed from water very very unprofessional place and bad experience. Can you imagine if I paid for the car and then they told me it couldn’t be fixed that would have been a real headache and I never heard of a car dealership, not taking a deposit on a used car. I have bought a lot of cars in my life crazy.
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- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience with us, Fab. We understand how frustrating it must have been to encounter these issues, especially with the convertible's window and the communication regarding the car. At Nucar Mazda of New Castle, we strive to provide the best service possible, and it seems our team missed the mark in this instance. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. If you would like to discuss this further, please feel free to reach out to us directly. We hope to have the opportunity to improve your experience in the future. The Nucar Mazda Team
As always, all required service was performed quickly and completely. I was advised of two addition items that required attention (air filter and cabin filter) and I authorized their replacement as well. I will continue to bring my vehicle to Nucar Mazda whenever service is needed.
As always, all required service was performed quickly and completely. I was advised of two addition items that required attention (air filter and cabin filter) and I authorized their replacement as well. I will continue to bring my vehicle to Nucar Mazda whenever service is needed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Jimybee! We truly appreciate your trust in Nucar Mazda of New Castle for your vehicle's service needs. It's great to hear that our team was able to assist you efficiently and keep you informed about the additional maintenance. Looking forward to seeing you again for your next service! The Nucar Mazda Team
Malcolm Carter was our salesman, Excellent customer service, Kind, Understood our needs and helped us find the right car, Sam , Finance Manager also has excellent customer service!
Malcolm Carter was our salesman, Excellent customer service, Kind, Understood our needs and helped us find the right car, Sam , Finance Manager also has excellent customer service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Your comments are greatly appreciated, Lynn! We’re pleased to hear that Malcolm and Sam provided you with excellent service and helped you find the right car. At Nucar Mazda of New Castle, we strive to meet our customers' needs, and it’s great to know we succeeded with you. We look forward to seeing you again soon! The Nucar Mazda Team