Reviews
Great store. Super efficient and very competitive on price.Corey is a star and she be promoted.
Great store. Super efficient and very competitive on price.Corey is a star and she be promoted.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Nucar Mazda of New Castle. Corey truly is a star, and we appreciate you recognizing her hard work. We look forward to welcoming you back soon! The Nucar Mazda Team
I went for a oil change tire rotation show me the video two things that I needed to be done, which was changed the air filter in the cabin filter and the differential oil everything was completed. I am completely satisfied with the service that I got
I went for a oil change tire rotation show me the video two things that I needed to be done, which was changed the air filter in the cabin filter and the differential oil everything was completed. I am completely satisfied with the service that I got
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Nucar Mazda of New Castle, Juan! It’s fantastic to hear that your recent oil change, tire rotation, and maintenance went so smoothly. Your business means a lot to our team, and help is always just a call away should anything else come up. See you at your next visit! The Nucar Mazda Team
My experience was I saw the car on Cars.com I called. They had the car I went to the dealership which was an hour away. I told thim I would buy the car. I found six little things wrong that I wanted it fixed. They told me to buy the car and they will fix the six things. I said I would like to give a deposit. They said no you have to buy the car. I said I’m an hour away. I would like everything fixed before I have to keep coming back-and-forth. They did not want to hear that so I said when you get the car fixed, call me up and I will be back. The one major thing was the back window on the convertible was half unglued. I called a week later and said is the car ready they said no I said I hope you put the car in the garage because there was a 7 inch rain storm the night before the next thing I know they ran the car through the auction because they probably did not put it inside and noticed the car was destroyed from water very very unprofessional place and bad experience. Can you imagine if I paid for the car and then they told me it couldn’t be fixed that would have been a real headache and I never heard of a car dealership, not taking a deposit on a used car. I have bought a lot of cars in my life crazy.
My experience was I saw the car on Cars.com I called. They had the car I went to the dealership which was an hour away. I told thim I would buy the car. I found six little things wrong that I wanted it fixed. They told me to buy the car and they will fix the six things. I said I would like to give a deposit. They said no you have to buy the car. I said I’m an hour away. I would like everything fixed before I have to keep coming back-and-forth. They did not want to hear that so I said when you get the car fixed, call me up and I will be back. The one major thing was the back window on the convertible was half unglued. I called a week later and said is the car ready they said no I said I hope you put the car in the garage because there was a 7 inch rain storm the night before the next thing I know they ran the car through the auction because they probably did not put it inside and noticed the car was destroyed from water very very unprofessional place and bad experience. Can you imagine if I paid for the car and then they told me it couldn’t be fixed that would have been a real headache and I never heard of a car dealership, not taking a deposit on a used car. I have bought a lot of cars in my life crazy.
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- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience with us, Fab. We understand how frustrating it must have been to encounter these issues, especially with the convertible's window and the communication regarding the car. At Nucar Mazda of New Castle, we strive to provide the best service possible, and it seems our team missed the mark in this instance. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. If you would like to discuss this further, please feel free to reach out to us directly. We hope to have the opportunity to improve your experience in the future. The Nucar Mazda Team
As always, all required service was performed quickly and completely. I was advised of two addition items that required attention (air filter and cabin filter) and I authorized their replacement as well. I will continue to bring my vehicle to Nucar Mazda whenever service is needed.
As always, all required service was performed quickly and completely. I was advised of two addition items that required attention (air filter and cabin filter) and I authorized their replacement as well. I will continue to bring my vehicle to Nucar Mazda whenever service is needed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Jimybee! We truly appreciate your trust in Nucar Mazda of New Castle for your vehicle's service needs. It's great to hear that our team was able to assist you efficiently and keep you informed about the additional maintenance. Looking forward to seeing you again for your next service! The Nucar Mazda Team
Malcolm Carter was our salesman, Excellent customer service, Kind, Understood our needs and helped us find the right car, Sam , Finance Manager also has excellent customer service!
Malcolm Carter was our salesman, Excellent customer service, Kind, Understood our needs and helped us find the right car, Sam , Finance Manager also has excellent customer service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Your comments are greatly appreciated, Lynn! We’re pleased to hear that Malcolm and Sam provided you with excellent service and helped you find the right car. At Nucar Mazda of New Castle, we strive to meet our customers' needs, and it’s great to know we succeeded with you. We look forward to seeing you again soon! The Nucar Mazda Team
The services are always professional they always meet my expectations they never bully me into services that I don't need and I really enjoy the video inspection
The services are always professional they always meet my expectations they never bully me into services that I don't need and I really enjoy the video inspection
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! Our staff appreciates your kind words about the professional service at Nucar Mazda of New Castle. We're glad to hear that you find value in our video inspections and that we meet your expectations without any pressure. We look forward to serving you again in the future! The Nucar Mazda Team
Always good service. I feel taken care of. Service is always done in a timely manner.
Always good service. I feel taken care of. Service is always done in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Bonni! We’re delighted to hear that you consistently receive good service and feel well taken care of at Nucar Mazda of New Castle. Timely service is important to us, and our team is glad we could meet your expectations. We look forward to seeing you again soon! The Nucar Mazda Team
very professional, very trustworthy, and charged price as quoted. They had car repaired and new work done within the timeframe promised.
very professional, very trustworthy, and charged price as quoted. They had car repaired and new work done within the timeframe promised.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Francies! We're thrilled to hear that you found Nucar Mazda of New Castle to be professional and trustworthy during your recent experience. It's great to know that we met your expectations with the repairs and the promised timeframe. We appreciate your feedback and look forward to seeing you again for any future needs! - The Nucar Mazda Team
It’s nice to know I can get all of the maintenance my car needs in one place for competitive prices and with excellent service
It’s nice to know I can get all of the maintenance my car needs in one place for competitive prices and with excellent service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your amazing review! We’re delighted to hear that you appreciate the convenience and competitive pricing of our maintenance services at Nucar Mazda of New Castle. Our team strives to provide excellent service, and your feedback truly motivates us. We look forward to serving you again in the future! - The Nucar Mazda Team
Ver professional , very informative, work was done in a timely manner They were very friendly
Ver professional , very informative, work was done in a timely manner They were very friendly
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Maryann! We appreciate your kind words about our professionalism and timely service at Nucar Mazda of New Castle. Our team takes pride in providing a friendly and informative experience for our customers. We look forward to seeing you again soon! The Nucar Mazda Team