Reviews
You changed the oil pan but didn’t change the oil? That doesn’t make any sense. And if you have to do an alignment why couldn’t you have rotated and balanced them before you put them back on? They were already off the car. It seems as though you just want to charge more money for services that should be included since the tires were literally off the car already.
You changed the oil pan but didn’t change the oil? That doesn’t make any sense. And if you have to do an alignment why couldn’t you have rotated and balanced them before you put them back on? They were already off the car. It seems as though you just want to charge more money for services that should be included since the tires were literally off the car already.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
My car sounds and rides and handles and accelerates worse than it did before I brought it in. My wheels feel like they’re going to fall off, it’s making weird clanking sounds, the transmission sounds funny and the suspension just is a whole lot worse than when I brought it in.
My car sounds and rides and handles and accelerates worse than it did before I brought it in. My wheels feel like they’re going to fall off, it’s making weird clanking sounds, the transmission sounds funny and the suspension just is a whole lot worse than when I brought it in.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Christian was very kind and patient to work with. It made shopping for a car a more pleasant experience.
Christian was very kind and patient to work with. It made shopping for a car a more pleasant experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Beverlyn! We're happy to hear that Christian provided you with a kind and patient experience while shopping for your car. At Nucar Mazda of New Castle, we strive to make every visit enjoyable, and your feedback truly means a lot to us. We hope to see you again soon! The Nucar Mazda Team
Very courteous agent and everyone there was friendly and helpful. I would purchase from them again
Very courteous agent and everyone there was friendly and helpful. I would purchase from them again
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hearing that our agent was courteous and everyone provided friendly, helpful service during your Mazda CX-5 purchase means a lot to us. We look forward to assisting you again. Everyone Loves a Nucar!
I absolutely love my new Mazda 3, it is fun to drive and thanks to Dan Stanitski I was shown all the bells and whistles and I know how special this car is to drive. He took time to explain everything and made sure I knew what I was doing. I’ve never bought a car on my own but I’m confident everything was taking care of and everything was explained to me in detail. It was easy and stress less. Thanks so much. Dan. I can tell you love your job. Thanks for sharing that love with me. My first but not my last Mazda
I absolutely love my new Mazda 3, it is fun to drive and thanks to Dan Stanitski I was shown all the bells and whistles and I know how special this car is to drive. He took time to explain everything and made sure I knew what I was doing. I’ve never bought a car on my own but I’m confident everything was taking care of and everything was explained to me in detail. It was easy and stress less. Thanks so much. Dan. I can tell you love your job. Thanks for sharing that love with me. My first but not my last Mazda
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We're thrilled to hear that you love your new Mazda 3 and that Dan Stanitski provided you with such exceptional service. It's great to know that you felt confident and well-informed throughout the process. We truly appreciate your kind words and look forward to assisting you with your future Mazda purchases at Nucar Mazda of New Castle. Enjoy your driving experience! The Nucar Mazda Team
The experience at Nucar was great. The individuals that I interacted with regarding the purchase of my vehicle were professional and helpful. I didn’t feel a pressure and all my questions and concerns were answered.
The experience at Nucar was great. The individuals that I interacted with regarding the purchase of my vehicle were professional and helpful. I didn’t feel a pressure and all my questions and concerns were answered.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing that the purchase of your Mazda CX-50 felt pressure-free and informative is rewarding. Your kind words about our team’s professionalism and helpfulness mean a lot to us. Everyone Loves a Nucar!
Thank you for your kind words, Aaron! We're thrilled to hear that you had a great experience at Nucar Mazda of New Castle. Our team prides itself on professionalism and providing a pressure-free environment, so it's wonderful to know that we were able to address all your questions and concerns. We appreciate your feedback and look forward to assisting you again in the future! The Nucar Mazda Team
Great communication. Great service. Great customer experience. We would highly recommend them and would use them again.
Great communication. Great service. Great customer experience. We would highly recommend them and would use them again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Our team enjoyed guiding you through the purchase of your Cadillac SRX. Hearing that you’d recommend us and would shop with us again means a lot to our team. Everyone Loves a Nucar!
I was pleased to know my brake pads are covered under a lifetime warranty. Great service
I was pleased to know my brake pads are covered under a lifetime warranty. Great service
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear you were pleased with the service at Nucar Mazda of New Castle and that your brake pads are covered under a lifetime warranty. It's our goal to provide great service to all our customers. If there’s anything we can do to make your future visits even better, we’d love to hear your suggestions. We look forward to assisting you again in the future! The Nucar Mazda Team
John Stidham has always answered all my questions, listens to my problems with my car. He gets me scheduled as soon as a spot on the schedule is available. My car issues are fixed as soon as possible, and I know he will assure things are done right. He is quick to review what is wrong, what is needed and explain what was done to the car. He is pleasant, available and knowledgeable. I trust John always with my car and my prior cars as well.
John Stidham has always answered all my questions, listens to my problems with my car. He gets me scheduled as soon as a spot on the schedule is available. My car issues are fixed as soon as possible, and I know he will assure things are done right. He is quick to review what is wrong, what is needed and explain what was done to the car. He is pleasant, available and knowledgeable. I trust John always with my car and my prior cars as well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that John’s attentive explanations and prompt scheduling have earned your trust means a lot to our service department. We’re glad that John was able to walk you through the diagnosis and repairs so your Ford Escape could be back on the road promptly. Thank you for placing your trust in John and our service department through the years. Everyone Loves a Nucar!
Great service and good. The financial management is pushy and very rude toward someone who is inexperienced
Great service and good. The financial management is pushy and very rude toward someone who is inexperienced
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. We appreciate your kind words about our service at Nucar Mazda of New Castle. However, we recognize your concerns regarding the financial management experience. We value your input and would like to understand more about your experience. Please feel free to reach out to us directly, so we can address your concerns and improve our services. The Nucar Mazda Team