Reviews
CON ARTISTS
Absolutely terrible. Lets start with the fact they failed to disclose the jeep wrangler i bought had an engine knock, and refused more than a 5 minute test drive. Before buying it had a check engine light they were supposed to "fix" but never actually fixex it till whole motor was replaced. Then as im going around the block of my house to get to the store i hear a loud bang, parked it in my drive way. After looking under the hood i found out it was my whole motor that had dropped knockin out my gear box, and it dropped because when these clowns "replaced" the motor they werent smart enough to put any bolt in my left motor mount and my right mount had a single broke bolt. Con artists and unreliable. Do not give them a penny of your money, or a second of your time they truly should be shut down.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Buying a used car made easy
This is the first car I had to buy since my husband passed away, he and I always bought a car together. I was a little concerned because I know nothing about what I should look for when buying a car, but the staff went out of their way to help me and they were very patient with me. I felt like they were looking out for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Went there with my wife.
Went there with my wife. We were out in their snow covered lot. An employee saw us but didn't greet us. We made our way in to the office to inquire about a vehicle we saw on their website. A young man sitting at a desk stated "it's in the shop getting a muffler". That's it. No "hi how ya doin?" No "can I call you and let you know when it'll be back?" He just went back to ignoring us...the lady in the office seemed nice though. We just looked around awkwardly and made our way out the door.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Ok
Wouldn't recommend
Didn't want to be bothered ?
Went her to look at a truck we saw on their website. We searched the snow covered lot but could not find this particular vehicle. An employee was also walking around the lot but never acknowledged us. We made our way into the office and asked about the truck. A young man looked up from his desk and said "it's in the garage getting a muffler". There was no.."hi can I help you?" or " how can I contact you about the truck when It's here again" > My wife and I just ended up leaving awkwardly... Strange crew. the lady was nice however.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
GO ELSEWHERE TO BUY A VEHICLE unless you want to be sold
GO ELSEWHERE TO BUY A VEHICLE unless you want to be sold a lemon like I was. I put $2k down on a vehicle that was $10k...had it for 2 1/2 months and it already is needing close to $900 in repairs. After trying to get anywhere with these people they finally called right at closing time to basically tell me I was SOL and to file a complaint with the BBB because they can't predict the future and don't stand by their warranties apparently. Oh and I was hung up on.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
My Small Town Experience
Like many people, I my Self in that moment that we all dread, “looking for a used car at a used car dealership, or any car dealership.“ But from the very time I saw a truck that was listed with small town motors, they have been nothing but professional in every way. My experience was a great one. And the communication with them, they all work as a team and they with a lot of dealerships don’t do, and that’s pay attention to the customer. They held a vehicle for me had it outside ready for me to test drive. They went above and beyond to make my experience with them a good one. Not all situations are like mine but in my case everything went smooth the ads were honest, the Carfax report was printed for the car and the customer to read, they did go above and beyond in their ads and how they explain the vehicles for sale. Again I wanna thank you guys for a pleasurable one! A satisfied customer, Anthony L
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best Car Dealership
no stress ,no fuss ,honest, professional, kind, I could go on and on. Family owed business, treat you like you are part of their family. Great looking, good running vehicles. Fairly priced,no matter what year you are looking for or at.I have found a home for buying vehicles .On a 1 to 10 rating I woulld give them a 10, 10 being excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good cars. Very nice staff. 2nd car we bought there. They...
Good cars. Very nice staff. 2nd car we bought there. They take good care of the vehicles
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
good honest business!
I was in the market for a new truck. Found one that fit what I was looking for online at small town auto in Hazleton, pa. I made the trip and purchased it at a very fair price and the staff was extremely polite. I purchased the truck very quickly after they posted it and it had not been serviced yet so they told me to bring it back when it was ready for inspection and they would take care of it. Not long afterward, I noticed a couple of things I had missed when I looked it over. The main issue was the rear crossmember under the gas tank was more rusted than I had realized. I called small town and spoke to Henry and he immediately said “bring it on in and we will take care of everything. We take care of our customers”. I picked the truck back up today and not only did they completely replace that crossmember, they also sanded down and refinished the entire rest of the trucks frame/undercarriage! I did not even purchase a warranty! This place is run by an honorable father and son duo with integrity. I never had a specific “place” I went for vehicles and now that I know how I will be treated in combination with very fair prices, this is my new go to. When my wife and I are ready to replace her car, we are calling Ryan and Henry!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I was in the market for a new truck. Found one that fit...
I was in the market for a new truck. Found one that fit what I was looking for online at small town auto in Hazleton, pa. I made the trip and purchased it at a very fair price and the staff was extremely polite. I purchased the truck very quickly after they posted it and it had not been serviced yet so they told me to bring it back when it was ready for inspection and they would take care of it. Not long afterward, I noticed a couple of things I had missed when I looked it over. The main issue was the rear crossmember under the gas tank was more rusted than I had realized. I called small town and spoke to Henry and he immediately said “bring it on in and we will take care of everything. We take care of our customers”. I picked the truck back up today and not only did they completely replace that crossmember, they also sanded down and refinished the entire rest of the trucks frame/undercarriage! I did not even purchase a warranty! This place is run by an honorable father and son duo with integrity. I never had a specific “place” I went for vehicles and now that I know how I will be treated in combination with very fair prices, this is my new go to. When my wife and I are ready to replace her car, we are calling Ryan and Henry!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car