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Small Town Auto Sales

(216 reviews)
Visit Small Town Auto Sales
Sales hours: 9:30am to 5:00pm
Service hours: 9:30am to 5:00pm
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Sales Service
Monday 9:30am–6:00pm 9:30am–6:00pm
Tuesday 9:30am–6:00pm 9:30am–6:00pm
Wednesday 9:30am–6:00pm 9:30am–6:00pm
Thursday 9:30am–6:00pm 9:30am–6:00pm
Friday 9:30am–5:00pm 9:30am–5:00pm
Saturday 9:30am–1:00pm 9:30am–1:00pm
Sunday Closed Closed
(866) 618-9586 (866) 618-9586

Reviews

(216 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Unwilling to work with potential buyers

Was looking to purchase a vehicle and spoke with customer service on flexibility of price of vehicle. The vehicle was a bit over priced from the research I conducted. When I attempted to ask if they were open to negotiate on the price I was meet with price is firm. The people seem unwilling to work with customers and I would stay clear of any place not willing to work with customers.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

I do not see the reason for a negative review. The price point wasn't that bad if you traveled here to look at the vehicle. You made an UNREALISTIC offer of 2,500.00 less than our asking price on a $7,499 vehicle. Our price point based on our research is just about spot on. We do not appreciate being low balled on vehicles when we put our blood, sweat and tears into. Please reconsider you false accusations of telling people to stay away from us. We are MORE than willing to work with ANY customer who can make a realistic offer. Why come and look at a 7,499 vehicle and expect someone to sell it for 5,000? If that is what you think it is worth, good luck with your search and I hope you find the perfect vehicle for you at that price point. God bless and have a fantastic day.

2009 Mini Cooper

I've been wanting a Mini every since I could remember. So I found one at Small Town Autos. I went to go look at it and ended up buying it. The family that owns this dealership is super amazing and go beyond helping you. I needed to get my vehicle I drove there home and they were more than happy to help me by following me to my home and than bringing me back over to finish the purchase. Never had a dealership do that before.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2006 chevy colorado

We just purchased a 2006 chevy colorado in almost perfect condition.The office staff was a pleasure to deal with and even agreed to let us take the truck to our personal mechanic to be checked out. He found a few things and they were takin care very quickly even with an as is document. We thank you and highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Match Very Pleased

Found what we were in the market for in a used pickup. We are very happy With our purchase, transaction, price, and communication through closing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great trucks!

I bought my 4th truck 2 months ago from Henry ... as the other 3 ... I couldn’t ask for a better truck! when ever I know someone looking for a truck or a car, I tell them to go see Henry one of Best Guys I ever met.. so if you’re in the market for a new vehicle, stop in and Henry! Tell him Bernie Williams sent you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Guys

Great Father and Son car dealership! Very nice Father Henry and Son Ryan, They treated like I was their only brother. They both were very humble and patient with me. As it took me four hours to make up my mind on which vehicle I was going to be most comfortable with. They gave me a great price and set me up with an excellent interest rate and gave me a great a warranty. What more can you ask for from a car dealership. I very pleased and I will recommend Henry and Ryan to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very nice dealership with huge selection of all kinds of...

Very nice dealership with huge selection of all kinds of vehicles. Very clean lot and facilities with the most upstanding used vehicles I have seen in a long time. Next off very friendly and caring family business who treats you like you've known them your entire life.. throughout my long and painful car search Ryan made the process smooth as it could be for a lady like me. Very patient family who helped me look through their large selection to find the vehicle that really fit me. Overall I am 10/10 satisfied with everything during this experience. These people are kind, loving and very respectable.. That definitely goes a long way in my book. In the future I will return to small town auto for any of my vehicle needs and will recommend them to anyone i come across in need of a new car. Thank you Henry and Ryan for the upmost respect and patience with my vehicle process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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owners

Henry sernak and his son ryan sernak are above and beyond your average business people, they are courteous polite and very sincere with much integrity. They accommodated me and my son, with our purchase of a 2011 Chevy Silverado LTZ truck. a one owner with great miles. We looked at many others trucks at different dealerships. None of them could even compare to what Mr. Henry sernak and Ryan Sernak sold me and my son. I will definitely be buying more cars for the rest of my family from small town auto sales.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best car buying experience ever!!

My car of 8 years recently quit on me. I shopped online for 4 hours, then on the car fax site I found many vehicles at Small Town Auto in Hazleton. Looking through the inventory I found a 2011 Jeep Compass Sport. Looked beautiful! Went to Small Town the next day and was so impressed. Ryan was so friendly and professional. Really knew his inventory and answered any questions I had about any vehicle. I test drove the Compass, which was just as beautiful as it looked online. Needless to say, bought it. My mechanic looked it over a day later and was truly impressed of the perfect condition it was in. I have already recommended Small Town Auto to several friends who are car shopping. Ryan and his staff are a great group of people-friendly, no pressure. Thank you Ryan for all your help in purchasing this car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awful people to deal with, I wouldn't buy anything

Completely rude and nothing but junk. There don't even give you a 30 day warrenty. Stay away buy anywhere else. It is scarry that they are in business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Bill, here at Small Town Auto we treat every customer with kindness and courtesy. We wish you would give us a call at the office at (570)501-0433 so we can talk and address the person who was rude. We are a family business that has been operating for over 35 years due to our honesty and integrity with our customers.