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Brickell Buick & GMC

(2,162 reviews)
Visit Brickell Buick & GMC
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday 11:00am–7:00pm Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (786) 292-5753 (786) 292-5753
Used (786) 292-5158 (786) 292-5158
Service (786) 292-5756 (786) 292-5756

Reviews

(2,162 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brickell Buick & GMC from DealerRater.

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Paid $1400 to fix something that was ultimately covered...

Paid $1400 to fix something that was ultimately covered under my power train warranty. Manager is non-responsive to my texts and calls. I am extremely disappointed in entire dealership and feel taken advantage of because I am a woman who is seemingly young. I sent my car in six different times before getting the correct diagnosis to fix the problem that was covered under warranty. I’m out $1400 and lots of time wasted. Strongly discourage this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent services and professional, great experience....

Excellent services and professional, great experience. Conocimiento de su trabajo y may buen trato. Local limpio y acojedor,servicio al cliente may aren't y eficiente

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent service and attention. As always! Yesenia took...

Excellent service and attention. As always! Yesenia took care of the issues with my vehicle, keeping me updated at all times with the progress. Great follow up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Rolando my sales rep was awesome! He really was a big...

Rolando my sales rep was awesome! He really was a big reason I decided to purchase my vehicle with your company. He did not let the language barrier stop him from giving me excellent customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I really loved the service I received everyone was asking...

I really loved the service I received everyone was asking are you being helped. Offer me refreshments, made checking the vehicle in really so easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Jonathan has been top notch with my service throughout...

Jonathan has been top notch with my service throughout the years I’ve had my vehicle. Not a disappointment at all. Very personable. Highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent experience! They performed that work I asked...

Excellent experience! They performed that work I asked for in a timely manner. Veronica went above and beyond to explain the procedures they were going to do!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everything was perfect, thankful for the amazing service...

Everything was perfect, thankful for the amazing service and the kindly workers, all I can say for the great team at Brickell Buick & GMC is thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great friendly place staff is helpful ..... ..... .....

Great friendly place staff is helpful ..... ..... .. words words words words words words words words words words words words words words good place to purchase a new or used car would go again 10/10

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service was provided in an efficient and timely...

The service was provided in an efficient and timely manner, Stephanie Lavastida was kind, competent and could easily be contacted. Everything went well thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.