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Brickell Buick & GMC

(2,165 reviews)
Visit Brickell Buick & GMC
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday 11:00am–7:00pm Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (786) 292-5753 (786) 292-5753
Used (786) 292-5158 (786) 292-5158
Service (786) 292-5756 (786) 292-5756

Reviews

(2,165 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brickell Buick & GMC from DealerRater.

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Exelente equipo de trabajo desde el vendedor al

Exelente equipo de trabajo desde el vendedor al financista rápido y confiable gracias por la ayuda

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Horrible communication for out of state buyers.

Horrible communication for out of state buyers. Can’t even respond to my requests. Responded saying our team is working on it but it’s been weeks for a simple request

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Omar, thank you for taking the time to leave us feedback about your experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (786) 833-7053 so we can work towards a resolution.

Excelente The attention is very good and they always help

Excelente The attention is very good and they always help me with whatever i need

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Really professional and fast resolution She helped me

Really professional and fast resolution She helped me solve my fuel module problem and everything went smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I want to recognize Marlon Cruz and Jose Fernandez for

I want to recognize Marlon Cruz and Jose Fernandez for their outstanding customer service. Both of them went above and beyond to ensure that my experience was smooth, professional, and handled with genuine care. They were attentive to my needs, quick to respond, and provided clear and helpful information every step of the way. Their professionalism, patience, and positive attitude truly stood out, and it made a big difference. Exceptional service like theirs deserves to be acknowledged and appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Luis, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Excellent and professional.

Excellent and professional. Very helpful staff that care about their clients. Went above and beyond to help make the impossible possible. Kudos to everyone at Brickell Buick GMC.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
Worked with:
0 people out of 0 found this review helpful.

Great service.

Great service. Brittnay was fantastic kept me well informed throughout the day excellent communication. Great customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was personally surprised by the efficient and

I was personally surprised by the efficient and professional customer service provided by Brittany especially whn nowadays more and more We appreciate and value good customer service because it is not often seen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have been very pleased with servicing my Yukon Denali

I have been very pleased with servicing my Yukon Denali with Brittiny and Yesenia. Outstanding customer service and Brickell GMC should be very glad to have them. They go beyond and above.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Overall, it was good.

Overall, it was good. Very attentive and helpful. She was very helpful, customer service was great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.