Skip to main content

Reviews

(372 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Lynbrook from DealerRater.

Want to share your experience with this dealership?

Write a review

Excellent customer care

This is a dealership in transition , moving to a new building in the next weeks and in a temporary location. Yet the staff gave us a great deal and met our every need. They went that extra mile including coming to our home to make the home-link operate our garage door opener. We have owned an Infinity for the last 20 years, but the new Q 50 is a big upgrade with many new features. Our salesman, Joan Lopez, and the sales manager, Rafael Rodriguez, were just wonderful. They went out and got us a car with exactly what we wanted in it and explained how all the new features work. A wonderful car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

no I am not associated with any one there.

My experience with Scott Gallo was very pleasant. He made me feel well at home. He listened to what I wanted and helped me to find exactly what I was looking for. He was very professional and very family oriented. He said William I'm going to get you exactly what you are looking for and Scott sure delivered. thank you Mr. Gallo and to all of the Lynbrook family.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent experience!!

A wonderful experience from start to finish! Everyone in the dealership was extremely helpful and friendly. Love the car and loved the people here!!! We've been to other dealerships and walked out. I highly recommend this particular dealership...truly a great experience ??????

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
1 person out of 1 found this review helpful.

Excellent experience

I would definitely do business with this dealership again and refer my friends and family there. My father in law as well just bought a vehicle too he is so pleased. The staff was so friendly and helpful. Rafael Rodriguez and Joseph Mellon was so helpful and made sure we were happy with our choice. They went above and beyond to make us happy and comfortable. My kids and I love our new vehicle, we had a Nissan Murrano and decided to trade in for the new QX60 its so much more spacious and fits my kids so much better especially with the car seat. My daughter says mommy there is so much leg room back here. :-). Thank you Infiniti of Lynbrook

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Rafael Rodriguez

I called Rafael up and within one week I had my brand new infinity! He is the best!! We will always go to him when we need a new car . Best sales manager around! Professional and so helpful!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Satisfied

Excellent dealership, more organized, friendly people, they got me the deal done better than the other dealership I visited. I would go to them again if I want the same car brand.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Outstanding

I visit the Infiniti dealer for a new car. The service was great. The sales man helped me with all question I had. He was very helpful. I would recommend all to visit the Infiniti dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Overall solid experience - very responsive

I worked through Scott Gallo for my purchase of a used BMW X5. The truck was priced very well and they held the truck to give me enough time to drive from NH to come look at and drive the truck. It was a hassle free negotiation process. They took my Highlander in for a fair trade value and were able to execute the sale and let me drive away in the new truck on a Sunday afternoon. Thanks for the great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

new customer

Was very helpful with the purchase of my 2012 Ex. It was my first time purchasing a car on my own and the experience was great.. Juwan Lopez - was the sale representative Scott Gallo- sales manager They both worked with me to get into my new love.. thank you

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Dealership Gets and A and Tim Keegan Gets an A+

We visited this dealership because my brother leased a car there and could not stop raving about his salesman Tim Keegin. On his recommendation, we visited the dealer in search for Tim. Tim turned out to be the most courteous, professional and responsive salesman we have ever dealt with in purchasing or leasing a car. Tim took the time to answer all our questions and gave us a great deal. And while we waited, he hung out chatted just about anything funny, and was very friendly. If you are in the market for a car, I strongly recommend that you reach out to Tim and give him a call. Aside from Tim, you will also find the rest of the personnel at Infiniti Lynbrook staff to be helpful and friendly as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.