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Mercedes-Benz of Owings Mills

(2,545 reviews)
Visit Mercedes-Benz of Owings Mills
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 828-8548 (888) 828-8548
Used (877) 887-7444 (877) 887-7444
Service (877) 884-5656 (877) 884-5656

Reviews

(2,545 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Owings Mills from DealerRater.

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We have been customers for 20 plus years and have not had

We have been customers for 20 plus years and have not had a reason to go elsewhere. Thank you for your seamless support and service. Elliott Bourne has been our sales person for a number of years and we appreciate his attention to detail

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Owings Mills so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

Elliott was patience with my needs and understood what

Elliott was patience with my needs and understood what needed. With this upgrade I was truly satisfied. Thanks Elliott for your professionalism.

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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

Christene provides exceptional customer service!

Christene provides exceptional customer service! She is a pleasure to work with. Christene anticipated the needs and emailed documents to ensure a quick and easy purchase process. She is both caring and professional. Tony is very welcoming and also provides excellent customer service. I am definitely pleased with the purchase process and satisfied that I received a fair price for the vehicle. I have purchased many vehicles in the past and Owing Mills Mercedes far exceeds other dealerships. Keep up the great work!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I cannot express how much I love and appreciate Dennis.

I cannot express how much I love and appreciate Dennis. He is truly the best! Over the years, I've purchased seven cars from him, and each experience has been outstanding. His knowledge, professionalism, and dedication to customer satisfaction consistently exceed my expectations. I highly recommend him to anyone looking for exceptional service! He makes you feel like family.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

We had a great experience working with Christene

We had a great experience working with Christene Marshall. She was extremely helpful, patient, and knowledgeable throughout the entire process of buying our car. Christene answered all of our questions, made everything easy to understand, and never pressured us. We truly appreciate her professionalism and kindness and would highly recommend Christene to anyone looking for a new car.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Absolutely outstanding experience.

Absolutely outstanding experience. The dealer was extremely helpful, patient, and transparent—like working with a trusted family member. No pressure, no gimmicks, just honesty and a genuine effort to make sure I felt comfortable every step of the way. Highly recommended!

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

The dealership was very welcoming and quick with any and

The dealership was very welcoming and quick with any and all service. Christene was very patient with me helped me find the perfect car super fast it was unbelievable. She’s very attentive and made the whole process so much easier than I thought it would be as a first time buyer!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Rachel, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

My service provider did a wonderful job reaching out for

My service provider did a wonderful job reaching out for my services needs she very professional and communicative she don’t miss a brat and with that being said she definitely has my customer support and I will be returning for all my service needs and telling family and friends

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Dennis was fantastic from initial meeting and throughout

Dennis was fantastic from initial meeting and throughout the lease process. I would highly recommend.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

I had a fantastic experience working with Christene on

I had a fantastic experience working with Christene on the purchase of my new car. The team was professional, knowledgeable, and genuinely helpful. They took the time to answer all of my questions, and helped locate the perfect vehicle for me. I truly appreciate the outstanding customer service and would highly recommend Christene to anyone looking to purchase a Mercedes Benz!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Tina, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Owings Mills so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!