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Audi Hoffman Estates

(6,082 reviews)
Visit Audi Hoffman Estates
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2020 state dealer award
View 17 awards
2020 state dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2024 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (847) 961-4989 (847) 961-4989
Used (847) 961-4942 (847) 961-4942
Service (847) 847-4103 (847) 847-4103

Reviews

(6,082 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Hoffman Estates from DealerRater.

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Wonderful Audi of hoffman went above and beyond.

Wonderful Audi of hoffman went above and beyond. They have a great team that took good care of me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was attended to immediately.

I was attended to immediately. Andy Emberton was professional and courteous Efficient service, kept me updated on what is going

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for noting the prompt attention and courteous, professional service during your Audi Q5 visit. We’re glad the team kept you informed throughout the efficient process. We look forward to helping with your Q5 again.

Very clean facility.

Very clean facility. Friendly and knowledgeable people. Very personable and easy to talk with. I really liked the video updates of the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It’s wonderful to hear you appreciated our clean facility and found our team friendly and knowledgeable. We’re glad the video updates kept you informed during your Audi Q3’s service. Thank you for sharing your experience.

When I called to schedule an appointment for a service, I

When I called to schedule an appointment for a service, I was told it would cost $317. I schedule the service and show up on time. When I get there, they tell me that the service will cost nearly $100 more than what I was originally told.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Overall, my experience at the Audi dealership for my

Overall, my experience at the Audi dealership for my 60,000-mile service was smooth and convenient. I dropped the car off before heading out of town, and they kept it for about a week and handled everything as expected. The only thing I wish they had done was clean the interior and exterior, but aside from that, everything went great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Friendly and thorough.

Friendly and thorough. Explained everything well with great professionalism. The service rep was friendly and thorough in his explanation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It’s great to hear our team provided clear and professional guidance on your Audi Q5. We’re glad the explanations met your expectations. We appreciate your feedback and look forward to assisting you again.

Always great been with Audi for many years Was the first

Always great been with Audi for many years Was the first car out of that location

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for being a loyal Audi owner for so many years. It’s special to know your Audi Q5 e was the first vehicle served at our location and we’re honored to have served you from the start.

Great work by employees and staff Great job ?

Great work by employees and staff Great job ?? Helpful stuff and good advice On time my car ready

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It’s great to hear our employees provided helpful advice and had your Audi ready on time. Thank you for recognizing our staff’s work, and we look forward to assisting you again.

The porter, Anthony, the service department, all did a

The porter, Anthony, the service department, all did a great job. Very pleased with the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for recognizing the efforts of our service and porter teams. We’re glad your Audi Q8 received excellent care and that you’re pleased with the results.

I was a long time customer at another Audi dealership but

I was a long time customer at another Audi dealership but Amanda's excellent service was outstanding and she made it so easy to buy the car from Audi Hoffman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting us after years with another Audi dealership. We’re thrilled that Amanda made buying your Audi so easy. Please let us know if there’s anything we can help with in the future.