Bob King Mazda

Do not buy a used car from them. We bought a 2021 Mini Cooper about a month ago and it already needs $1500 worth of work. No wonder they sell “as is “ .

Update on them selling me a used car without doing the proper n.c. inspection an letting me leave with bad brakes an bad rotor an I put my grandson in that car so get ur own inspection don't trust theirs they will lie to you as they did me. Im still waiting to hear from doj an I have all my texts an paperwork. I even text the salesman few times right after to tell him something wasn't right with the brakes an all I got was. I sold u a good car I promise an it wasn't an the head man randy admitted to me that the jh e tech only checked the outside brakes so they can't be trusted. What was supposed to be a good moment of buying a new car for me in a long time was a nightmare an stressful so I'm not dropping it I will see this through I hate the car now due to the bad experience. They are not trustworthy people at all. So good luck with your purchase. The windshield driver side was tore an wouldnt have known it if it hadn't have rained on my way home from buying it. so I don't believe they checked anything on the car at all!!

Very deceptive. Please do not give this dealership your money. Sales or service. They are not honest and do not care about their customers. When they say they want to make it right, more lies. I beg you. Go elsewhere.

Very deceptive sales practices! Watch out for thousands in hidden fees. They don’t tell you about a “market adjustment” fee of about 10%, they just slide it in at the end. They avoid telling you the finance rate on the loan and default to a high interest rate hoping you won’t notice. If you ask for anything they quickly develop amnesia.

Today made me trust the saleswoman and the financial staff.I went to Bob King meet Lesli and she was the BOMB!!I got a bit discouraged at one point but Chris worked it out and made me feel better.I walked away with a car that I truly loved.I will definitely recommend Bob King Mazda..Thank you for the help!!!

Sales person was friendly and personable. However, be aware Bob King Mazda practices unethical and deceptive behaviors. BKM will markup MSRP without telling you until its time to workout the numbers. What's advertised on their website as MSRP does in fact match that from Mazda USA. However, when requesting the "Bob King Price" from the BKM website, they don't disclose anything other than tax, title, etc., and that was verbally. BKM marked up the cost by 8.3% (almost $3k) and only disclosed the increase when working through financing options. They called it an "addendum". To say the least, I walked out of the dealership and will never return. I also plan to report BKM to Mazda USA and the NC Consumer Protection Agency.

Customer satisfaction ends the moment you sign. Mister KJ can’t do anything for you after he has your money. That is it they only want your money, not your satisfaction. I am not satisfied after two days and they could care less

bob king has well earned his rotten reputation over the last 30+ years. Avoid at all cost, travel as far as You need to..........to get the car You want. We had to make extra trip from Virginia because we got jerked around at closing We lost time on our temporary tags, and they refused to help. STAY AWAY FROM bob king

Overall very good experience. Our Sales consultant, Finance person and Sandy in service all did a great job and were friendly. There was a significant issue with labor charges for an accessory, but the issue was the process of getting accessories' for a new vehicle...not anyone person making a mistake. The price for our 2021 CX-9 Signature was good, trade in value for our 2016 CX-9 Signature was reasonable and the financing offered was good. We've used this dealership for five years; service and sales do well overall. If you don't like your experience ask to speak with management. I found them reasonable and willing to meet you half-way.

These people do everything in their power to "take" from their customers. I attempted to purchase a car from them and they kept requesting that I put money down because the finance company would not finance the amount. Well I agreed and went back into the finance office to sign all the forms, I was offered a comprehensive warranty that cost $2000. It's funny how they said that the bank would not finance the car with no money down, but are willing to finance you with $2,000 of extended warranty.