Bob King Mazda

Very deceptive. Please do not give this dealership your money. Sales or service. They are not honest and do not care about their customers. When they say they want to make it right, more lies. I beg you. Go elsewhere.

Very deceptive sales practices! Watch out for thousands in hidden fees. They don’t tell you about a “market adjustment” fee of about 10%, they just slide it in at the end. They avoid telling you the finance rate on the loan and default to a high interest rate hoping you won’t notice. If you ask for anything they quickly develop amnesia.

Today made me trust the saleswoman and the financial staff.I went to Bob King meet Lesli and she was the BOMB!!I got a bit discouraged at one point but Chris worked it out and made me feel better.I walked away with a car that I truly loved.I will definitely recommend Bob King Mazda..Thank you for the help!!!

Sales person was friendly and personable. However, be aware Bob King Mazda practices unethical and deceptive behaviors. BKM will markup MSRP without telling you until its time to workout the numbers. What's advertised on their website as MSRP does in fact match that from Mazda USA. However, when requesting the "Bob King Price" from the BKM website, they don't disclose anything other than tax, title, etc., and that was verbally. BKM marked up the cost by 8.3% (almost $3k) and only disclosed the increase when working through financing options. They called it an "addendum". To say the least, I walked out of the dealership and will never return. I also plan to report BKM to Mazda USA and the NC Consumer Protection Agency.

Customer satisfaction ends the moment you sign. Mister KJ can’t do anything for you after he has your money. That is it they only want your money, not your satisfaction. I am not satisfied after two days and they could care less

bob king has well earned his rotten reputation over the last 30+ years. Avoid at all cost, travel as far as You need to..........to get the car You want. We had to make extra trip from Virginia because we got jerked around at closing We lost time on our temporary tags, and they refused to help. STAY AWAY FROM bob king

Overall very good experience. Our Sales consultant, Finance person and Sandy in service all did a great job and were friendly. There was a significant issue with labor charges for an accessory, but the issue was the process of getting accessories' for a new vehicle...not anyone person making a mistake. The price for our 2021 CX-9 Signature was good, trade in value for our 2016 CX-9 Signature was reasonable and the financing offered was good. We've used this dealership for five years; service and sales do well overall. If you don't like your experience ask to speak with management. I found them reasonable and willing to meet you half-way.

These people do everything in their power to "take" from their customers. I attempted to purchase a car from them and they kept requesting that I put money down because the finance company would not finance the amount. Well I agreed and went back into the finance office to sign all the forms, I was offered a comprehensive warranty that cost $2000. It's funny how they said that the bank would not finance the car with no money down, but are willing to finance you with $2,000 of extended warranty.

I’m going to provide my honest review of my terrible car buying experience at Bob King Mazda. I’ll start with what went well. First, their prices are the best I’ve seen throughout NC, SC, and VA. They tell you on their website what you can expect to pay, and very prompt on answering any questions that you have. Second, the dealership looks superb upon pulling into the entry, and throughout the actual facility inside. Third, the interactions I had with Tiffany Shelton, who addresses online communications, was great. She was very responsive. Fourth, the actual person who dealt with my car sale, Ashely Owens, was great. She was very patient and responded to all my questions. I know that upon entering she didn’t know much of anything about me or why I was there because I spoke with Tiffany and the most disrespectful men, I’ve ever encountered in car buyer who I will name below. It’s quite deceiving to expect to complete a sale with one person, and then you show up only to be passed on to someone else who doesn’t know anything about why you are there or what has been agreed upon. This was not Ashley’s fault, and maybe not Tiffany, but it’s sure a bad way to start the process. Now to my terrible experience. Now to the issues. Let’s start with Brad Goins. Where do I start? Brad and I had several chats via text, email, and phone calls. I was very clear in what I wanted to know, the out of door price including taxes, tags, processing fees, rebates, and other dealer incentives. Now during this month, Mazda is offering either 0.9% APR financing for qualified buyers (meaning credit scores of 750 or better) or $2750 rebate. I get that dealers will use the rebates as leverage to entice buyers, and it sounds great. I was direct with Brad that I want to decide which option I want to use. He was very clear that I hadn’t decided what to do so I asked about receiving in writing the breakdown for the pricing. After requesting this a few times here was his response via email, “I’m sorry you don’t feel we are being transparent. I gave you this information. I know you are shopping and that any dealership will want this information so they can "beat or match" our deal. I won’t send you this, but I will honor it. If you know it’s a great deal and wants to take advantage of it, it will be here waiting for you. Thank you and we hope we can make it work for you when you are ready. Why does this matter? Later on, in this experience, I met this arrogant General Manager Darin Griffin, who stated who was shocked I was given this information and he always shares that with customers. I’ll address my issues with him in a few. On a phone call with Brad, I let him know my disappoint, so yes, he felt my frustration. I said just tell me the price without the rebate. We had it settled, and I said I would get back with him. The next day I let him, and Tiffany knows I was ready to drive the 2 hours to get the car based on the agreed-upon price. I emphasized no rebate. Back to Brad. Brad walks over to Ashley’s desk to show me the price breakdown. What do I see? The xxxx REBATE, which I asked why is this hear. Brad said there must be some miscommunication, which there wasn’t. He said what he needed to get me there, and then acted cluelessly, and it makes sense why he refused to send anything electronically because in that type of full transparency it would have been known and he would have lost the sale if I saw that info. Welp, Brad got up with an attitude, crumbled up the paper, murmured something under his breath, and walked away. Next up is Darin Griffin trying to explain stuff. Basically, Darin said he wasn’t going to honor what Brad said and that mistakes happen. No mistake cost me $2750 in my job, nor my time off work, or travel. I angrily walked out. I came back and said at I’ll take your offer for gassing my car up on the ride home. Darin felt away about my exit, which he can feel how he wants. He didn’t try to address the issue was that Brad lied and the dealership would lose money based on the pricing offered. After haggling back and forth we settled on a price. I love the car, but Brad and Darin are terrible. All the welp mistakes happen, I’ve addressed Brad’s poor communication, and we can’t make the deal he said didn’t’ matter. Darin acted like he owns the place and its money I’m taking from him. I was expected to put down less money than I did, but I’m glad it’s over. I will never buy another car from this place because transparency isn’t reality. Even some of their web links don’t work, but I’m sure they don’t know that. Beware of this scam of a dealership.

We purchased our CX-9 from Todd Porter. He was very knowledgeable and took his time with us. Made us feel like our business was valued. Also dealt with Kevin (sales manager) and Clinton (floor manager). Can't say enough about how great everyone treated us. And we're loving the vehicle!