Reviews
Did not even have a appointment , Called while in town and was told to come on. Quick service for oil change and tire rotation. Reasonable and had a coupon for $10.00.
Did not even have a appointment , Called while in town and was told to come on. Quick service for oil change and tire rotation. Reasonable and had a coupon for $10.00.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Email me a price on a car but when I got there they said it was a computer glitch and they could not sell me the car for that price. Shadey dealership with hidden fees also.
Email me a price on a car but when I got there they said it was a computer glitch and they could not sell me the car for that price. Shadey dealership with hidden fees also.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback. We’re sorry to hear about your experience and any confusion regarding pricing. We would appreciate the opportunity to speak with you directly and discuss this further. We will be reaching out to you to review your concerns in more detail. Stacey Day General Manager - Group 1 GMC Rivertown sday@group1auto.com
Tom is amazing, the process was honest, and truly amazing. There will be selling my daughter her next car for sure. The entire staff was so helpful and understanding that it felt like friends were helping us. Thank you so much. AIRBORNE.
Tom is amazing, the process was honest, and truly amazing. There will be selling my daughter her next car for sure. The entire staff was so helpful and understanding that it felt like friends were helping us. Thank you so much. AIRBORNE.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.
The dealership is always amazing, it is quick and easy to get my services done. The staff is always nice and polite.
The dealership is always amazing, it is quick and easy to get my services done. The staff is always nice and polite.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Summer! We’re thrilled to hear that you find Rivertown GMC to be quick and easy for your service needs. Our team takes pride in providing polite and efficient service, and your feedback truly means a lot to us. We look forward to seeing you again for your next visit! Sincerely, The Rivertown Buick GMC Team
I was effectively scheduled/checked in at 7:35 with a very courteous & professional service repairman, Michael ZZ Clark, who explained the service to be completed & the expected time of completion!
I was effectively scheduled/checked in at 7:35 with a very courteous & professional service repairman, Michael ZZ Clark, who explained the service to be completed & the expected time of completion!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the fantastic review, Eric! We're glad to hear that your experience with Rivertown GMC was positive and that Michael provided you with courteous and professional service. Our team appreciates you taking the time to share your experience. We look forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team
Purchased a truck here (Group One GMC)from Carlos. Great experience from the staff during sales/service. Stacy (GM) runs a tight ship. He bought lunch for me today from the food truck that was there,while waiting for an oil change. 5 stars for being treated like a King ! Highly recommend Carols for you next auto purchase.
Purchased a truck here (Group One GMC)from Carlos. Great experience from the staff during sales/service. Stacy (GM) runs a tight ship. He bought lunch for me today from the food truck that was there,while waiting for an oil change. 5 stars for being treated like a King ! Highly recommend Carols for you next auto purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words, Eric! We’re thrilled to hear that you had a great experience purchasing your truck at Group One GMC and that Carlos and Stacy made your visit enjoyable. We appreciate your recommendation, and we look forward to serving you again for your next auto purchase. Enjoy your truck! Sincerely, The Rivertown Buick GMC Team
Recall for replacement of fuel control module. Aeshia was the service rep for this recall. She kept me informed through the process. Professional and courteous.
Recall for replacement of fuel control module. Aeshia was the service rep for this recall. She kept me informed through the process. Professional and courteous.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for letting us know how your visit went, Richard! We’re glad to hear that Aeshia provided you with professional and courteous service during your fuel control module recall at Rivertown GMC. Keeping our customers informed is a priority for us. We appreciate your feedback and hope to see you again soon! Sincerely, The Rivertown Buick GMC Team
Tom was great to work with. No pressure just real numbers and straight to the point.
Tom was great to work with. No pressure just real numbers and straight to the point.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We appreciate your feedback and are thrilled to hear that Tom was great to work with and provided you with a no-pressure experience at Rivertown GMC. Our team aims to keep things straightforward and transparent for our customers. Hoping to see you again soon! Sincerely, The Rivertown Buick GMC Team
When I first walked in no one greeted me or asked what they could help with. Stood around for several minutes before I was even acknowledged. No other customer was in the service department. After being there for some time no one told me my vehicle was ready I just so happened to see it parked on the side of the building. Don’t know how long it had sat before I approached the service department. The service advisors are not friendly or really personable. My very first visit was a great experience. But this last time wasn’t the best. One thing that i appreciated in my first visit was while my vehicle was being worked on I was sent updated as well as a video of them doing work on my vehicle. This was appreciated. This last time none of that happened. The first time as they brought my vehicle back up after being completed. The gentleman driving my car got out cleaned out the floorboard protectors and even wiped the driver door after touching it. Very impressed. I hope it changed otherwise I will do what everyone else does and take my vehicle to another GMC to be worked on. This would mean not only vehicle maintenance but any future vehicle purchases would be made elsewhere as well.
When I first walked in no one greeted me or asked what they could help with. Stood around for several minutes before I was even acknowledged. No other customer was in the service department. After being there for some time no one told me my vehicle was ready I just so happened to see it parked on the side of the building. Don’t know how long it had sat before I approached the service department. The service advisors are not friendly or really personable. My very first visit was a great experience. But this last time wasn’t the best. One thing that i appreciated in my first visit was while my vehicle was being worked on I was sent updated as well as a video of them doing work on my vehicle. This was appreciated. This last time none of that happened. The first time as they brought my vehicle back up after being completed. The gentleman driving my car got out cleaned out the floorboard protectors and even wiped the driver door after touching it. Very impressed. I hope it changed otherwise I will do what everyone else does and take my vehicle to another GMC to be worked on. This would mean not only vehicle maintenance but any future vehicle purchases would be made elsewhere as well.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. We sincerely apologize that your recent visit did not match the level of service you experienced previously. Your service was completed in under an hour, but we understand that communication and overall experience are just as important. We regret that updates, including the MPVI video, were not provided this time and have addressed this with our team. We appreciate you bringing this to our attention and would welcome the opportunity to speak with you further. Please feel free to contact me directly at 706-480-4321. J.R. Carmichael Service Director - Group 1 GMC Rivertown jcarmichael@group1auto.com
Good customer service. No problems Comfortable waiting area. Efficient service. Would refer a friend to but vehicle or for maintenance service. Frequently come to this location for routine service
Good customer service. No problems Comfortable waiting area. Efficient service. Would refer a friend to but vehicle or for maintenance service. Frequently come to this location for routine service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful feedback, Cassandra! We’re glad to hear that you experienced good customer service and found our waiting area comfortable. It’s great to know that you would refer us to a friend for vehicle maintenance and that you frequently visit us for routine service. We look forward to seeing you again! Sincerely, The Rivertown Buick GMC Team