Reviews
Purchased a truck here (Group One GMC)from Carlos.
Purchased a truck here (Group One GMC)from Carlos. Great experience from the staff during sales/service. Stacy (GM) runs a tight ship. He bought lunch for me today from the food truck that was there,while waiting for an oil change. 5 stars for being treated like a King ! Highly recommend Carols for you next auto purchase.
Purchased a truck here (Group One GMC)from Carlos.
Purchased a truck here (Group One GMC)from Carlos. Great experience from the staff during sales/service. Stacy (GM) runs a tight ship. He bought lunch for me today from the food truck that was there,while waiting for an oil change. 5 stars for being treated like a King ! Highly recommend Carols for you next auto purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words, Eric! We’re thrilled to hear that you had a great experience purchasing your truck at Group One GMC and that Carlos and Stacy made your visit enjoyable. We appreciate your recommendation, and we look forward to serving you again for your next auto purchase. Enjoy your truck! Sincerely, The Rivertown Buick GMC Team
Recall for replacement of fuel control module.
Recall for replacement of fuel control module. Aeshia was the service rep for this recall. She kept me informed through the process. Professional and courteous.
Recall for replacement of fuel control module.
Recall for replacement of fuel control module. Aeshia was the service rep for this recall. She kept me informed through the process. Professional and courteous.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for letting us know how your visit went, Richard! We’re glad to hear that Aeshia provided you with professional and courteous service during your fuel control module recall at Rivertown GMC. Keeping our customers informed is a priority for us. We appreciate your feedback and hope to see you again soon! Sincerely, The Rivertown Buick GMC Team
Tom was great to work with.
Tom was great to work with. No pressure just real numbers and straight to the point.
Tom was great to work with.
Tom was great to work with. No pressure just real numbers and straight to the point.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We appreciate your feedback and are thrilled to hear that Tom was great to work with and provided you with a no-pressure experience at Rivertown GMC. Our team aims to keep things straightforward and transparent for our customers. Hoping to see you again soon! Sincerely, The Rivertown Buick GMC Team
When I first walked in no one greeted me or asked what
When I first walked in no one greeted me or asked what they could help with. Stood around for several minutes before I was even acknowledged. No other customer was in the service department. After being there for some time no one told me my vehicle was ready I just so happened to see it parked on the side of the building. Don’t know how long it had sat before I approached the service department. The service advisors are not friendly or really personable. My very first visit was a great experience. But this last time wasn’t the best. One thing that i appreciated in my first visit was while my vehicle was being worked on I was sent updated as well as a video of them doing work on my vehicle. This was appreciated. This last time none of that happened. The first time as they brought my vehicle back up after being completed. The gentleman driving my car got out cleaned out the floorboard protectors and even wiped the driver door after touching it. Very impressed. I hope it changed otherwise I will do what everyone else does and take my vehicle to another GMC to be worked on. This would mean not only vehicle maintenance but any future vehicle purchases would be made elsewhere as well.
When I first walked in no one greeted me or asked what
When I first walked in no one greeted me or asked what they could help with. Stood around for several minutes before I was even acknowledged. No other customer was in the service department. After being there for some time no one told me my vehicle was ready I just so happened to see it parked on the side of the building. Don’t know how long it had sat before I approached the service department. The service advisors are not friendly or really personable. My very first visit was a great experience. But this last time wasn’t the best. One thing that i appreciated in my first visit was while my vehicle was being worked on I was sent updated as well as a video of them doing work on my vehicle. This was appreciated. This last time none of that happened. The first time as they brought my vehicle back up after being completed. The gentleman driving my car got out cleaned out the floorboard protectors and even wiped the driver door after touching it. Very impressed. I hope it changed otherwise I will do what everyone else does and take my vehicle to another GMC to be worked on. This would mean not only vehicle maintenance but any future vehicle purchases would be made elsewhere as well.
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- 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. We sincerely apologize that your recent visit did not match the level of service you experienced previously. Your service was completed in under an hour, but we understand that communication and overall experience are just as important. We regret that updates, including the MPVI video, were not provided this time and have addressed this with our team. We appreciate you bringing this to our attention and would welcome the opportunity to speak with you further. Please feel free to contact me directly at 706-480-4321. J.R. Carmichael Service Director - Group 1 GMC Rivertown [email protected]
Good customer service.
Good customer service. No problems Comfortable waiting area. Efficient service. Would refer a friend to but vehicle or for maintenance service. Frequently come to this location for routine service
Good customer service.
Good customer service. No problems Comfortable waiting area. Efficient service. Would refer a friend to but vehicle or for maintenance service. Frequently come to this location for routine service
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful feedback, Cassandra! We’re glad to hear that you experienced good customer service and found our waiting area comfortable. It’s great to know that you would refer us to a friend for vehicle maintenance and that you frequently visit us for routine service. We look forward to seeing you again! Sincerely, The Rivertown Buick GMC Team
Excellent customer service, received great Maintenance
Excellent customer service, received great Maintenance service for my 2026 Terrain, updates frequently of service.
Excellent customer service, received great Maintenance
Excellent customer service, received great Maintenance service for my 2026 Terrain, updates frequently of service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Janice! We’re thrilled to hear that you received excellent customer service and great maintenance for your 2026 Terrain at Rivertown GMC. We appreciate your feedback and look forward to serving you again at Rivertown GMC! Sincerely, The Rivertown Buick GMC Team
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service and wonderful people.
Great service and wonderful people. Greg is great and takes super good care of my car!
Great service and wonderful people.
Great service and wonderful people. Greg is great and takes super good care of my car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear that you had a great experience at Rivertown GMC and that Greg provided you with excellent service. We appreciate your support and look forward to taking care of your car again in the future! Sincerely, The Rivertown Buick GMC Team
Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service.
Great service. Greg is always great to work with and takes good care of my car!
Great service.
Great service. Greg is always great to work with and takes good care of my car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear that you had a great experience at Rivertown GMC and that Greg provided you with excellent service. We appreciate your support and look forward to taking care of your car again in the future! Sincerely, The Rivertown Buick GMC Team
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent , great service, courtesy, professional,
Excellent , great service, courtesy, professional, outstanding dealer ship. Been coming for several years because of this service department and the people they have and service provided.
Excellent , great service, courtesy, professional,
Excellent , great service, courtesy, professional, outstanding dealer ship. Been coming for several years because of this service department and the people they have and service provided.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words, Connie! We’re thrilled to hear that you’ve consistently received excellent service at Rivertown GMC over the years. Our team takes great pride in providing courteous and professional assistance, and we’re grateful for your continued trust in us. We look forward to seeing you again soon! Sincerely, The Rivertown Buick GMC Team
Came in for an oil change and service.
Came in for an oil change and service. Great job, changed oil, topped off all fluids and tire rotation. Fast and friendly service. I will be back.
Came in for an oil change and service.
Came in for an oil change and service. Great job, changed oil, topped off all fluids and tire rotation. Fast and friendly service. I will be back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback, Diane! It's wonderful to hear that you received fast and friendly service during your oil change and service at Rivertown GMC. We appreciate your kind words and look forward to seeing you again for your next visit! Sincerely, The Rivertown Buick GMC Team