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Bloomington Normal Auto-Mall

(160 reviews)
Visit Bloomington Normal Auto-Mall
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (309) 807-0071 (309) 807-0071
Used (309) 378-8072 (309) 378-8072
Service (866) 744-5446 (866) 744-5446

Reviews

(160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Best car buying experience

I was working with Annie, and she was amazing she made sure to answer all my questions! She made my car buying experience quick and painless. Look for Annie when you come in

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jane, thank you for your kind review; we are happy to pass along your comments to Annie here at Subaru of Bloomington Normal! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

Good dealership and dealerz

Thank you Daniel for your help, when we bought our new car, he was really helpful and really formal. He left us satisfied leaving the dealer and made the whole process smooth. We wish him the best. As well as Joseph for helping out with papers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Subaru of Bloomington Normal. We hope you continue to choose us for all your automotive needs! Take care!

Ask for Horeb

Car buying can at times be quite a hassle, but Horeb made it completely stress free. He was very professional and made sure to explain all options available to me in great detail. The signing and delivery was also the quickest I’ve ever experienced. Overall a great experience from beginning to end. Thank you Horeb!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Adam, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Questionable tactics and no follow up

Found vehicle I wanted and dealership said financing was lined up, had appointment set to come in. In texting with sales associate they said vehicle I wanted was no longer available, but the had one in a different tri, that was more expensive. Sales associate said they would talk to their manager about whether financing would work for the other vehicle. Man who said he was sales manager called later and asked what I was looking for. He said he would look at it and he or somebody would get back to me that day. Never heard from the dealership again. Funny thing is, they still have the vehicle I initially wanted shown on their website as available. Maybe they just leave it there for bait and switch purposes. I would avoid this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (309) 319-2329 and we will do our best to make this better.

Great service

Horeb Flores was very helpful. Got me good deal on car and gave me some advice about how to get a good credit score. I would highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Gage, we're happy you found our staff to be so supportive during your experience here at Subaru of Bloomington Normal. We hope you continue to choose us for all your automotive needs! Take care!

Only ask for Horeb

10/10 I have bought 3 cars from Horeb, he has a great personality, unbelievably informative for his age, fights hard for me, and I highly recommend him to all my connections in Decatur and Bloomington.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Doris, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

Great Experience!

I want to give Zach a huge shout out! He's really down to earth and super easy to talk to you. I absolutely love my NEW Mercedes! If you're looking for a great experience, Ask for Zach!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Tyler, we're happy you found our staff to be so supportive during your experience here at Subaru of Bloomington Normal. We hope you continue to choose us for all your automotive needs! Take care!

Alexis is a life saver

Alexis was very helpful in assisting me with finding the car that fit my lifestyle perfectly! I usually dread the car buying process, but she made it smooth and painless! Highly recommend this dealership and Alexis!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Taylor, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation, and have an amazing day!

Overall I had a wonderful experience.

I would definitely recommend coming here. Alexis was a great help. Even though I didn’t make a purchase, she was still great help. She was so polite and patient and I would recommend going to her if needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Come here!!!

I had a fantastic time purchasing my vehicle at Bloomington Normal Automall. I worked with Alexis and she worked efficiently and helped me figure out all the bells and whistles on my new car! I would definitely recommend coming here for a new or pre-owned vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!